Senior Management Analyst Resume

SUMMARY:

Organized and highly motivated, with over 8 years’ experience in IT Industry and management field.
Analytical problem - solver, able to anticipate issues and create new systems that streamlines operations/processes while improving efficiency.
Detail-oriented and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks under pressure.
Ability to interact and effectively communicate with people from diverse backgrounds. Highlighting teamwork and problem solving.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C.

Senior Management Analyst

Assist in performing funding reconciliations analyzing issues of complex funding requests, participant payment balances, and payment ledger totals for all payments.
Process pension payments.
Participant contact (via phone and mail)
Review, analyze, and develop reports using participant’s data.
Build Database for participants using LEO Software.
Impute participant’s data into LEO, Spectrum and IPS (Image Processing System)

Confidential, Washington, D.C.

Junior Pension Administrator

Provided quality assurance support and supported client’s vision and strategic goals.
Conducted initial case processing, participant processing, and building participant databases.
Analyzed data integrity validation, plan closing, post valuation, and special compliance validation.
Provided Tier 1 services, reconciliation support and special projects with minimal supervision.

Confidential, Washington, D.C.

ales Associate

Ensured high levels of customer satisfaction through excellent sales service by welcoming customers and offering them assistance.
Assessed customer’s needs and provide assistance and information on product features.
Maintained in-stock and presentable condition assigned areas.

Confidential

Manger Technical support Representative

Responded to client account questions, including billing and field service requests.
Created service order to replace defective parts or request technician assistance.
Maintained up to date knowledge of all companies’ products service procedures and offering to properly assist clients.
Consistently exceeded expectations for client’s satisfaction and call volume.

Confidential

Lead Technical support Agent

Provide technical assistant and support related to computer system, software, and hardware.
Responded to queries either in person or over the phone.
Train computer user and co-workers.
Responded to emails for customers seeking help.
Walk customer though problem-solving process.
Run diagnostic programs to resolve problems.
Resolved technical problem with LAN, WAN.

Confidential

Technical support Agent Desktop Solutions

Supported small business customers via inbound support calls.
Assisted customers having hardware, software and networking issues.
Researched client’s issues to resolve complaints promptly.
Followed up with customers to ensure issue has been resolved.
Displayed exceptional people skills and maintained calm standpoint during every calls.