SUMMARY:

Profile Completed Bachelor of Science in Management Information Systems, and Minor in Business Marketing. Education coupled with four years of on - going work experience in System Administration, followed by over ten additional years professional work in IT management and strategy development, project and budget planning, network/server administration.

SKILLS:

• Proficient working knowledge of server environments and desktop systems, both hardware and software.
• Knowledge of LANs, WLANs, Active Directory, Windows Server and desktop environments, Office 365, Skype for Business/Lync, MS Exchange, Barracuda appliances, SonicWall firewall & VPN appliances, storage and print servers, Bitdefender, Vipre, McAfee, and Symantec Endpoint security suites; network & client firewalls, ISA Server; BlackBerry Enterprise Server, SQL Server installation and maintenance, Oracle installation and configuration, Citrix Server.
• Knowledge of Cisco IOS, TCP/IP, OSI Model, DHCP/IP addressing, DNS, subnetting, network topology.
• Proficient with multiple OS platforms, server & desktop - Windows, Mac OS X, Linux.
• Familiarity with multiple languages - Java, PHP, VB.NET, HTML, CSS.
• End user training, troubleshooting, and Help Desk experience

EXPERIENCE:

Confidential, Alexandria, VA

Network Administrator

Responsibilities:

• Responsible for all operations of company network and IT Department.
• Responsible for annual IT Department budget; responsible for research & purchase of all technology equipment; responsible for yearly and quarterly planning of department projects and objectives; identifying and coordinating the best-suited vendors and contractors.
• Develop IT policies & procedures for the use of company technology resources, use of Internet access, remote (VPN) access, mobile device policy, etc.
• Co-leader of the team responsible for the relocation of company headquarters, including real estate search, architectural planning, vendor selection, IT migration strategy, and full implementation of these efforts.
• Install, configure & maintain network hardware, servers, desktops, and other IT technologies.
• Install, configure & maintain network solutions to support VPN access, in-office and remote IP telephone systems, email & spam management, internal firewalls, system-wide backup of data, web content control and end-user security solutions.
• Responsible for the technical maintenance of company websites. Oversees staff responsible for the daily updating of content and development of new material.
• Perform life cycle replacements of all IT equipment to ensure greater stability and efficiency for staff.
• Upon arrival at company, performed a 9-month overhaul of all IT infrastructure to correct inefficiencies, replace decrepit equipment, and institute policies in line with IT best practices. Designed and oversaw the construction of an expanded server room.
• Work with other departments to advise and support the development of IT solutions for new and on-going initiatives.
• Co-lead of real estate team to identify a new facility for office relocation; coordinate the company’s needs and logistics of office move.
• Responsible for select print, web, video and digital design projects; web design & development of multiple high-visibility websites, including mobile web development.
• During twice-annual company travel, responsible for the setup of a remote office with full access to network resources at company headquarters.

Network Systems Administrator

Confidential, Chantilly, VA

Responsibilities:

• Maintain company network devices, servers, routers, and approx. 900 workstations.
• Configure, install and maintain Cisco switches and backbone routers.
• Configure and install new server hardware and software to meet enterprise needs.
• Configure and perform regular maintenance on Avaya PBX Phone Systems.
• Travel to offsite offices for equipment maintenance and installation.
• Create and install servers on project deadlines for offsite IT build out.
• Manage internet proxy and desktop firewalls to monitor general web access and record browsing history.
• Implemented and maintain company-wide software update management solution for all end-user systems and servers to monitor and distribute critical security patches.
• Created and maintain user workstation Ghost images for all software builds and hardware models.
• Provided Desktop Support for user hardware and software needs, including hardware diagnostic and repairs.

Mac Specialist

Confidential, Fairfax, VA

Responsibilities:

• Assisted customers with technical and general questions regarding Confidential products and technical set up
• Performed triage and repair of various Confidential hardware and software
• Conducted personal training sessions with customers to teach a desired topic or skill with their personal computer

Architectural Drafter

Confidential, Fairfax, VA

Responsibilities:

• Designed and performed revisions of architectural plans for multiple clients, primarily large commercial locations and brands, as well as residential designs.
• Performed corporate file management, server maintenance and network support.