Sr. Systems Analyst Resume Washington, DC - Hire IT People

PROFESSIONAL SUMMARY:

Aklile Mariam has over 15 years’ experience in Information Technology (i.e. Application Support, Mobile Devices,
Software & Hardware Migrations, Systems Configuration, Help Desk, Knowledge Management, Data Analysis,
Encryption, Server Administration, Network or Systems Administration, and Remote Access Management.)
Performed research, analysis, specification, tester and documentation on new technology solutions.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Systems Analyst

Created/Maintained industry best practices for desktop hardware and software configuration using ITIL platform with Service now Cloud Ticketing and Provisioning for 5000+ Customers. Answered questions from Helpdesk colleagues to resolve Computer, Mobile Devices and network problems for clients’ issues in person, via telephone or email or from Virtual location.
Oversaw management, customized deployment, monitoring, maintenance, development, data loads, upgrade and support of the corporate based data warehouse projects. Participated in Collaborative Cloud storage tools and communicated with other IT colleagues for speedy action using ServiceNow or Remedy.
Communicated effectively with both business and technical teams as a First Point of contact (POC) for IT INFO, IT MAINTENANCE and IT ALERT or OUTAGE Messages for up to 5,000 user environment.
Provided Analytic Tools Expertise and Assistance - Advised and assisted stakeholders in the use of Data Analytics tools; R programming language and techniques using Google and Microsoft Power BI.
Was responsible for Tier 1 escalation point for all Excel issues prior to Tier 2 escalation (to include: Advanced functionality; Data Analysis; Add-ins (DMX, DataStream, EcOS, EDSS and Panel Chart Facility).
Responded promptly to customer needs and solicited customer feedback to improve service.
Performed research, analysis, specification, testing and provided documentation on desktop operating system software and its security settings, desktop hardware systems and associated security configurations.
Consistently performed and supported: Exchange, Remote Access, Mobile Device, Document Management with Encryption Technology and IT Security within established Service Level Agreements (SLA).
Organized several, Tier 2/3 team to conduct regular as a Lead Knowledge Management Reviewer.

Confidential, Washington, DC

IT Migration/ Computer Support Specialist III (Contractor for APPTIS/CDI)

Researched and tested encryption/decryption software, deployed desktops for image testing, creating and updating documentation on imaging and deployment processing.
Provided support using Remedy Service Management.
LAN/WAN operations and provide corporate IT related training for end users.
Contributed operations support maintenance, system analysis, and troubleshooting to agency approximately 3400+ end users, 64 studios, and 45 Languages in a 24x7 broadcasting operation, with in a Dell PC Environment running MS Windows Vista, XP, Mac Pro’s, Mac mini’s.
Surveyed areas (Office, Studios) of where the legacy workstation (Dell Dimensions 4000, 4500, etc.) located, documented workstation IP address and assigned workstation name.

Confidential, Englewood, Colorado

Photo and Connection Center Manager

Managed employees, forecasted sales, hiring, and evaluated operational performance to ensure highest store profitability. Drove cost down and achieved lowest threshold for budget requirements.
Maintained relationship between business and customers by providing decisions to facilitate problem resolution.
Achieved highest profitability of department from quarter to quarter.
Increased sales 126% and received recognition for achieving highest sales increase for three quarters in a row.
Attained high customer satisfaction, resulting in supplemental sales and low product returns with visually pleasing displays to increase traffic and generate sales.
Created fun working and learning environment to improve morale and reduce employee turnover.
Accomplished highest increase in product sales and profitability for 2005.
Frequently cited for best business practices for emulation.

Confidential, Englewood, Colorado

Sr. Network Engineer/Administrator

Monitored and utilized day-to-day support activity for supplier of agency automation systems on e-commerce and insurance companies.
Participated as a Lead for migration of NT 4.0 to Windows 2000 Advanced server configuration of remote access, and information technology security.
Wrote procedural scripts, set up users/passwords, and restored files. Researched and deployed VPN solutions for remote access and branch office connectivity in Novell, NT4, and Windows 2000 environments.
Developed troubleshooting skills and solved LAN problems involving cables, connectors, hubs, switches, routers, pin configurations, and punched downs.
Planned, Tested and implemented major infrastructure and application systems installations of Exchange and SQL Server Configured, backed up and administered.

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Sr. Systems Analyst Resume

Washington, DC

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