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System Administrator Resume

Lawrenceville, GA

EXECUTIVE SUMMARY

Leading industryexperience in delivering client services to completion. I have knowledge of managing with Oracle and SQL Server databases. Knowledge of Salesforce.com. I also have extensive knowledge of supporting integration to and from PeopleSoft with different PeopleSoft modules.

CORPORATE SUMMARY

Confidential, February 2012 - May 2012, Confidential, Atlanta, GA

  • Produced ad-hoc reports for Human Resources and the Payroll customer base.
  • Input & Audit All Human Resources and Payroll data in the Ceridian Payroll system.
  • Worked directly with the client to troubleshoot and determine solutions for complex issues.
  • Coordinated user acceptance testing, and worked directly with Human Resources and Payroll to manage tasks associated with testing.

Customer Support Analyst, June 2008 - January 2012, Confidential, Springs, GA

  • Performed excellent analysis, problem determination and troubleshooting skills
  • Achieved and maintained proficiency with the capabilities of Ceridian Time and Attendance Software and corresponding system and software changes.
  • Documented software defects and worked with Product Management to resolve.
  • Documented call transactions, processes and methodologies used to diagnose and resolved the client/users issues with the appropriate service tool.
  • Assisted with identifying root cause of problems; managed and resolved issues in a constantly changing technical environment.

System Administrator/Contractor, August 2002-December 2007, Confidential, Alpharetta, GA

  • Maintained user accounts, roles, and profiles in the Salesforce.com system.
  • Assisted in the development of standardized business practices for data entry and standardization.
  • Maintained clean and up-to-date data in the Salesforce.com application.
  • Developed and deployed custom applications, custom s-controls.
  • Gathered requirements and work with various organizations to create Salesforce.com reports.

PeopleSoft HRIS Analyst, September 2001 - June 2002, Confidential, Atlanta, GA

  • Produced and audited data loads and queries to facilitate the data clean-up process.
  • Executed functional analysis, planning and requirements definition.
  • Coordinated with Business Users.
  • Recognized and documented business processes.
  • Maintained system enhancement proposals.
  • Managed documentation standards, file design and storage.

HRIS Analyst, June 2000-February 2001, Confidential, Norcross, GA

  • Enforced technology-enabled business solutions.
  • Recognized problems and alerted supervisors.
  • Handled complete and accurate documentation.
  • Performed the implementation and client operation of the AtWork software
  • Delivered end user training sessions including training customers on the use of the system. .

EDUCATION

  • Bachelor of Science, Computer Science

ERP Functional Expertise: Microsoft Suite, PeopleSoft Modules, Ceridian (HR/Payroll Module) and Salesforce.com

REFERENCES AVAILABLE UPON REQUEST

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