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Systems Administrator Resume

Mountain House, CA

WORK EXPERIENCE:

8/2010 - Present

Confidential

San Jose, CA

Senior Systems Administrator / Help Desk Manager

Responsible for Windows server administration, Citrix server farm, Cisco CallManager and Unity administration, Active Directory, DNS, user account administration and permissions management, server monitoring tools, Powershell, IIS and various server and application upgrades/updates. Cisco UCS blade server configuration and management. VMWare ESXi 5 configuration and management. Also manage a team of help desk technicians to provide excellent service to users and meet documented Service Level Agreements. Responsible for ordering hardware and software for servers and desktop systems. Work closely with network, storage, and applications teams.

8/2006 - 8/2010

Confidential

Livermore, CA

Senior Network and Systems Administrator

Responsible for all network, VOIP, and server systems administration (Software/Hardware/SAN/Documentation) as well as supporting 80 users needs. System administration including VMWare Infrastructure, Windows 2003/2008 servers, Citrix Presentation Server 4.5/5 (XenApp), Microsoft Exchange 2007, IBM DS3400 Fiber SAN, MS SQL Server 2005, Active Directory, IIS, DNS, DHCP, Symantec BackupExec, Tape Backup, Disaster Recovery Processes, EsXpress, Microsoft Dynamics Financials ERP System (Navision), SonicWall Firewall and VPN, some Cisco router and switch configuration.

10/2005 - 8/2006

Confidential

Provo, UT

Network Operations Center Technician

Working for one of the first cities in the U.S. to bring a high-speed fiberoptic connection to every business and home in the city. Configured World Wide Packets access portal devices (LE-46) for installation at customer sites, setting up VLAN information and custom command files. Monitor performance of network devices and bandwidth usage. Monitor VOIP and IP Video status.

6/2002 - 10/2005

Confidential

Orem, UT

Network Administrator/Support Specialist

Manage company LAN including networking, installing new PC\'s, upgrading and maintaining PC\'s. Perform backup services of servers. Maintain and adjust firewall. Designed and implemented new company website. Maintain and update company website. Provide support for employees. Also provide support to customers on an ArcView GIS based program.

6/2000 - 6/2002

Confidential

American Fork, UT

Mentor

Promoted to Mentor after 1 yr. of providing technical support. Served as a Mentor with 3 others for over 200 agents. As Mentor I provided 2nd and 3rd level support for technicians working with end users. I was also responsible for filling replacement part orders as necessary. Full knowledge and advanced troubleshooting skills of Windows 95, 98, ME, and XP Home/Pro operating systems, Internet Explorer, hardware drivers, and software. Full knowledge of all computer hardware, including installation, removal and troubleshooting of components such as motherboard, power supply, hard drives, cd drives, ram, video cards, modems, etc.

EDUCATION:

US-UT-Provo

Bachelor Degree

Bachelor Degree in Computer Science - Networking, from an ABET Accredited Computer Science program.

Certifications
2/2010

Citrix Certified Prof. XenApp 5 Windows 2008 (CCP)

3/2008

Microsoft Certified Systems Engineer 2003 (MCSE)

8/2004

Microsoft Certified Systems Engineer 2000 (MCSE)

SKILLS:

Windows Server 2003 / 2008 - AD / DNS / File Permissions

Expert

Currently used / 6 years

VMWare Infrastructure 3 / vSphere 4

Intermediate

Currently used / 3 years

Citrix Presentation Server 4.5/XenApp 5

Intermediate

Currently used / 5 years

MS Exchange 2007 / 2003

Intermediate

Currently used / 3 years

Windows 95/98/ME/XP/Vista/7

Expert

Currently used / 10 years

Microsoft Office Products

Expert

Currently used / 8 years

Computer Hardware/Software Troubleshooting

Expert

Currently used / 10 years

C++

Intermediate

2 years

Java

Beginner

1 year

HTML / PHP

Intermediate

Currently used / 4 years

MS SQL / MySQL

Intermediate

Currently used / 5 years

Flash/Fireworks/Dreamweaver

Intermediate

Last used 2010 / 3 years

Linux

Intermediate

Last used 2010 / 2 years

COMMUNITY:

Confidential

Scoutmaster

2008 - Present

Confidential

Director at Large

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