TECHNICAL SKILLS

OS: Windows 7/8.1/10, Windows Server 2008/2012/2016.

Email / Anti - Spam: Exchange Server 2003/2010/2013/ Office 365, Proofpoint Essentials Anti-Spam Filter, Cisco Iron Port (Cisco Email Security Virtual Appliance & Cisco Content Security Management Virtual Appliance).

Hardware: HP/DELL/LENOVO workstations & laptops, HP/CANON/XEROX multifunction devices, mobile devices (Blackberry/IPhone/Android/Windows), HP / DELL servers.

Software: Microsoft Office Suites (up Office 365), Adobe Acrobat (up to DC), BlackBerry Enterprise Server 4.1 & 5, BES 10 MDM, VMware Products (Workstation, ESX/ESXi 4, 5.5, Infrastructure / vSphere 6.5), Dameware Utilities (Up to 7).

Anti-Malware: Malwarebytes, Sophos Products (Enterprise Management Console (up to 5.5.0), Endpoint Security and Control (up to 10.8), Web Appliance (up to 4.3.4), Deployment Packager).

Financial Software: Bloomberg Terminal / Bloomberg mobile, Reuters BridgeStation, Thompson One / Baseline, Redi-Plus, Factset.

Networking: TCP/IP, VPN administration (Juniper Pulse Secure & PSA-5000 SSL VPN), Cisco Wi-Fi AP & Meraki, DUO, RSA, configuring networking equipment (Cisco Switches, SoHo hubs/switches, Cable/DSL modems), patch panel cabling, and experienced troubleshooting connectivity problems.

Telephony: Cisco (IP Phones, Cisco Unified CM v 11.5.1) and Avaya (Avaya Gedi).

Scripting: Batch, VBS, and PowerShell.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Engineer Lead / Systems Engineer

Responsibilities:

• Collaborated with and provided support for Confidential IT staff to facilitate migration of existing HedgePoint clients over to Confidential hosting and providing post migration support.
• Continuation of all previous roles and responsibilities with HedgePoint during client transition period.
• Team lead and primary client point of contact for hardware and OS upgrade project for all former HedgePoint clients.

Confidential

Desktop Engineer Lead / Systems Engineer

Responsibilities:

• Providing 1st, 2nd, and 3rd level support for 120+ users running Windows 7/10 Operating System in Windows Server 2016 environment spread over multiple companies located throughout the US, UK, and India.
• Provided financial software trading support for applications (Bloomberg, Factset, Red Alerts, Redi - Plus).
• Responsible for administering and troubleshooting issues with multiple servers and services for Blackberry, Cisco, Juniper, Microsoft/Office 365, RSA, and Sophos products (AD, GPO, Exchange, Office 365, Windows Deployment Server, WSUS, Cisco CUCM, Cisco Iron Port, Cisco Meraki, Blackberry Enterprise Server, RSA token, Sophos Web Appliance, Sophos Enterprise Management Console/Endpoint Security and Control, Sophos Web Appliance ).
• Designed, implemented, and administered GPO policies for Microsoft server (up to 2016) in production environment.
• Designed and implemented Windows WSUS & Windows Deployment Server (up to 2016) in production environment and coordinated patching scheduling with clients.
• Supervised design, testing, documentation, and periodic updating of all Windows Deployment Server gold images for all production workstations and laptops.
• Designed, implemented, administered policies, endpoint packages, and reporting for Sophos Enterprise Console and Web Appliance.
• Overseeing day-to-day management of Juniper Network PSA-5000 SSL VPN devices and creation/administering remote access sites/login accounts/client resource access.
• Trained and mentored a team of 2 desktop support technicians to provide support for onsite and remote users.
• Created documentation for usage of wide variety of hardware and software.

Confidential

Desktop Support / Trade Floor Support

Responsibilities:

• Provided 1st and 2nd level support for 4000+ PC user/trade floor environment running Windows XP with Office 2007 suites and market data applications (Bloomberg & Reuters BridgeStation).
• Responsible for deployment and troubleshooting of PC hardware (desktop, laptop, and printer/fax) and Blackberry phones throughout company.
• Coordinated and executed software and system update package deployments via IBM Tivoli Enterprise Systems Management System.

Confidential

Technical Support Specialist

Responsibilities:

• Provided 1st, 2nd, and 3rd level support for 120+ PC user environment running Windows 2000/XP with Office 2003/2007 suites and Citrix Metaframe in Windows 2000/2003 Servers in NYC office.
• Responsible for Hardware/Software deployments, maintenance, and troubleshooting issues for NYC office.
• Supported in-house traders and market data applications (Bloomberg, Reuters BridgeStation, Thompson One, Thompson Baseline, Redi-Plus).
• Administered user accounts and groups for multiple services (Blackberry BES users, RSA tokens, Siemens phone/voicemail profiles, Windows AD user accounts, Exchange 2003/2007 e-mail accounts / groups, and Cisco VPN user accounts via Cisco concentration web console).
• Responsible for creation, testing, and updating of all Norton Ghost images for all desktop, laptop, and tablet models.
• Interfaced with vendors for support of financial software and connectivity issues with proprietary routers/servers.

Confidential

Desktop Support Technician