SUMMARY

• High desire to continue career growth in IT field as a Systems Administrator
• Motivated and highly dependable individual with excellent skills in troubleshooting, upgrading, installing, maintaining and servicing multiple types of hardware and software
• Customer service oriented, able to work effectively as part of a team, or as an individual
• Possess strong interpersonal and communication skills, contributing high energy to the job, with great work ethic and natural ability to interact with all levels of business personnel
• Stress tolerant and very adaptable to any environment
• Great passion for learning new technologies, capable of mastering new concepts and ideas

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Systems Administrator II

Responsibilities:

• Started to support, troubleshoot, and maintain about 200+ Windows servers (physical IBM/Dell and virtual)
• Worked closely with Tier 3 (Networking team) when issues needed to be escalated in a timely manner
• Provide on call support during off hours and weekends
• Provisioning new servers when needed following our provisioning procedures and guidelines (physical and virtual)
• Backup Admin making sure Symantec Backup Exec jobs are running efficiently and effectively, also testing restores are working.
• Setup and implemented a “secret server” which stores all our passwords together in one secure place
• Maintain our ManageEngine products up to date to make sure we are using the latest features available.
• Took role of “Patch Manager” where I am in charge of patching and restarting all our servers during off hours on a monthly basis.
• Made patch schedule more efficient and also created reports for management
• Also assisted Help Desk with best approach/practices for patching workstations
• Led project to replace LAN printers with smart “follow me” MFPs for the organization
• Create, and maintain virtual machine templates in vCenter used to deploy servers.
• Assis with yearly PCI attestation providing evidence and documentation from a system admin perspective to ISAs.
• Led project to upgrade all our Windows 2003 servers to either Windows 2008 R2 or 2012 R2.
• Assisted in project to move from Hosted Exchange email to a hybrid Office 365 mail environment and provide ongoing support
• Assisted with Box implementation, migration of file shares and provide ongoing support
• Assisted with Single Sign On (Okta) implementation, provide support to Help Desk on the Admin end
• Assisted with other Infrastructure projects and upgrades which may have included working off hours and days
• Took over Change Control Manager role, making sure changes to our environment are being documented properly
• Embraced role of Antivirus Admin to make sure all our endpoints where being protected and where up to date with virus definitions
• Assisted network team with implementing networking infrastructure and wireless technology to a new site as well as with other projects.
• Implemented a new Endpoint management solution (AEM from Autotask) which we use to efficiently deploy software, patches, policies, and also use for monitoring and reporting for our endpoints.
• Maintain documentation for provisioning and decommissioning our servers quarterly
• Monitor, troubleshoot, and maintain ESXi hosts.
• Implemented PowerShell scripts to automate processes and become more efficient
• Currently leading project to move our virtual machine infrastructure to an offsite hosted colocation
• Led project to migrate all our endpoints to FortiClient AV.
• Maintain AD (ADUC,DNS, DHCP, GP Management).
• Document work with JIRA ticketing system

Confidential, New York, NY

Help Desk Technician

Responsibilities:

• Provide support to Confidential employees (700+) either on - site, or remotely to other offices or remote locations (in-person, email, phone, remote tools)
• Assisted with migration project from Win XP to Win 7
• Assisted with migration project from Lotus Notes email to Hosted Exchange
• Assist the PCI team with the ongoing project to keep the organization compliant i.e. patching, updating, and creating SOPs.
• Created a living inventory of current desktops and laptops that exist in the environment as part of PCI compliance project
• Troubleshoot local printers and Multi-function network printers (Xerox, Bizhub, HP) as well as fax machines, which may need to troubleshoot Print Server.
• Setup, configure, and provide support for Confidential Mac devices including VMware Fusion
• Diagnose and resolve issues with dept. specific applications/softwares
• Track and update trouble tickets through Numara Footprints
• Repair and/or replace hardware on desktops and laptops
• Administer, maintain, and troubleshoot Avaya phone systems
• Provide on call support for staff on off hours and weekends
• Took on role of “lead” helpdesk technician at the HQ office
• Trained interns and new hires to organization’s standards.
• Setup configure and troubleshoot Confidential, Confidential, and iPad devices
• Assisted in completion of Vipre Anti-Virus migration project
• Regularly document and record processes to Confluence Wiki Database
• Create and maintain Windows Images using Ghost and WDS for user deployments

Confidential, New York, NY

Desktop Support Analyst

Responsibilities:

• Responsible for supporting 3000+ users at Confidential either on-site, remotely, E-mail, or via phone
• Periodically migrate machines to Win 7 from Win XP and provide support
• Setup, configure, and provide support for Confidential Mac devices
• Reimage machines according to specific department image using Symantec Ghost Cast server and client
• Install, configure, and maintain IBM Lotus Notes 8/8.5 as well as IBM Lotus Same Time business messaging clients
• Train new employees in Desktop Support standard operating procedures for BNYM
• Handle various projects including moves, mass deployments
• Repair and/or replace hardware on desktops and laptops including Dell, IBM ThinkPad machines
• Track and update trouble tickets through Remedy Action Request System, which requires SLA goals to be met according to priority
• Update PCs with Symantec Endpoint Protection 11 and other bank standard security software including Safeboot, Sanctuary, Forescout
• Support for HP, Konica Bizhub, and Xerox network and personal printers
• Completed A+ Course CompTIA A+ Certified
• Completed Network+ Course CompTIA Network+ Certified