Project Coordinator Resume Washington, DC - Hire IT People

SUMMARY

Customer Service Professional that is highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group setting providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem - solving skills. Willing to Relocate/Travel.

TECHNICAL SKILLS

Office 365
Active Directory
TCP/IP
Virus/ Spyware Removal
Multiple Application Support
Testing Applications
Desktop/ Laptop Repair
Operating System Installation
Documents Perpetration
Application testing
System restoration
Windows OS Trouble shooting
Remedy Ticketing System
System Backups
Switches/ Routers
Ports and Protocols
Mapping Printers
Hardware Installation

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Project Coordinator

Responsibilities:

Work on-site with DC CFSA to provide technical support
Test new software
Lead PMO meetings
Check in regularly with site employees
Providing administrative support as needed
Documenting and following up on important actions and decisions from meetings

Confidential, Washington, DC

Computer Technician

Responsibilities:

Windows 10 MDT/ offline imaging - managed Windows 10 Professional.
Lead CFSA New Hire Orientation- assist user with CFSA onboarding process (password reset, docking station set up, One Drive, Outlook configuration and CFSA secure WIFI setup)
Oversee IT interns for CFSA
Lead on One Drive - Data Migration User training/ Tip sheets and setting permissions for CFSA’s office 365 Domain
Ricoh Secure print install/maintenance and end user training including ID card registration
Hardware/Software troubleshooting & installation.
Conference room setup, processing in-warranty manufacture repair, CPS Hotline application, Tableau, Adobe Pro 10/11, Dell Credant Encryption Software, Crystal reports viewer, Visio Skype for business installation and end user training for CFSA’s Domain.
Update CFSA asset/inventory tracking system

Confidential LLC, Washington, DC

Independent Consultant

Responsibilities:

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Active Directory - Resetting user accounts and Passwords

Confidential, Washington, DC

Computer Technician

Responsibilities:

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Ensure that Spiceworks tickets are resolved and completed to the client’s satisfaction.
Active Directory - Resetting user accounts and Passwords

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Project Coordinator Resume

Washington, DC

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