Volunteer Salesforce Administrator Resume Seattle, Washington - Hire IT People

SUMMARY:

Salesforce Certified Administrator (ADM201) and Certified Force.com Developer (DEV401). Currently working with nonprofits in Salesforce administration and development
Experienced in data cleansing and import/export, customization, process automation, reporting and analytics, Apex development, analysis, and SQL Server database development and reporting (SSMS, SSRS)
Set up API connection with ClickFunnels.
Configure Opportunity object per sales requirements.
Monitor Login History.
Implement Lightning Experience.

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, Washington

Volunteer Salesforce Administrator

Work with the Database Administrator to develop and implement Cases (Inquiries).
Set up Web - to-Case and Email-to-Case, modify generated HTML.
Create Apex triggers, Email templates, Case assignment and workflow rules, and build processes as needed for automation.
Troubleshoot and resolve Apex code coverage issues.
Assist in testing Web-to-Case and Email-to-Case.
Create outbound change sets.

Confidential, Mendota Heights, Minnesota

Sr. Consultant

Support and enhance HealthQuest 19.0 PM, PA, MR batch and online, Receivables Workstation, Clintegrity - z/OS, TSO, ISPF/PDF, JCL/procs, File Manager, SCLM, VSAM, CICS, COBOL, ADS Plus, FTP.

Confidential, Bloomfield Hills, Michigan

Mainframe SME

Analyze and document functionality of the COBOL programs in the Warranty Claims Payment interfaces to SAP and the Data Warehouse in preparation for migration to an Open System.
Translate COBOL record layouts into standard format - data mapping.
Develop VBA Excel Macros.

Confidential, Clinton Township, Michigan

System Administrator and Developer

SDLC - Gather requirements from executive team for system improvements, analyze gaps between non-profit business requirements and delivered Salesforce Nonprofit CRM functionality, test and implement solutions.
Set up Security, maintain user roles and permissions.
Selected and implemented Volunteers for Salesforce as solution based on client requirements.
Implemented Volunteers for Salesforce App.
Implemented Nonprofit Success Pack (NPSP 3.0) upgrade.
Import/export data. Tools include Excel, Import Wizard, and Apex Data Loader.
Responsible for data management, reporting and analytics (custom reports and dashboards creation), and application development (Force.com, Visualforce, Apex, etc.).
Resolve scheduled and Apex job issues.

Confidential, Orland Park, Illinois

System Administrator

Gather requirements from executive team for system improvements.
Set up new instance of Salesforce CRM Enterprise Edition.
Implementing Nonprofit Success Pack (NPSP 3.0).
Import/export data from production to sandbox for testing. Tools include Excel, Import Wizard, and Apex Data Loader.

Confidential, Rochester Hills, Michigan

Volunteer Programming Assistant

Confidential, Westfield, Indiana

Sr. Consultant

Support HealthQuest 16.0 PM, PA, MR batch and online, Registration Workstation, Receivables Workstation, Webstrat - z/OS, TSO, ISPF/PDF, JCL/procs, File-Aid, Endevor, VSAM, CICS, COBOL, ADS Plus, FTP.
Participate in code reviews, adhere to development and change management standards.
Write reports and deploy from Mainframe to Application Xtender.

Confidential, Dallas, Texas

Sr. Analyst

Support HealthQuest 15.0 Patient Accounting and Patient Management (Inbound Interface Processing only) on IBM mainframe - z/OS, MVS, TSO ISPF/PDF, CICS, COBOL, VSAM, DB2.
Participate in code reviews, adhere to development and change management standards.
Write Financial and Census reports.
Implement and support Pathways Contract Management (PCON) 15.0.10, create reports using SQL Server Management Studio 2005 (SSMS); T-SQL, SQL Server Integration Services (SSIS), ETL. Troubleshoot and resolve database connectivity issues.
Resolve errors in ADT data that cause XML Not Well-Formed errors in Web Services.
Design course material and conduct ADS Plus training class for co-workers.

Confidential

Solutions Development Sr. Analyst

Implement HealthQuest 15.0.
Implement and support HealthQuest 13.0 - MVS, TSO, ISPF/PDF, JCL, VSAM, File-Aid, Endevor, CICS, COBOL, Assembler, ADS Plus using full SDLC.
Participate in code reviews, adhere to development and change management standards.
Develop Boston Workstation web- and character-based automated testing scripts (VB Script).
Develop unit and system test scenarios.
Participate in unit and system testing with other teams.
Participate in the design of new functionality.
Train co-workers in ADS Plus and Patient Management processes.

Confidential, Cincinnati, Ohio

Sr. Consultant