TECHNICAL SKILLS:

Software: Different Linux/Unix variants, Redhat/Mandrake/Mandriva/Debian, Solaris 8/9/10, FreeBSD, Win 95/98/ME/XP/NT/2000/2003, DOS, Cisco IOS, Servers, Unix scripting, PHP, Adobe Flex, intermediate Perl programming, Java concepts, Apache Web Server, SUNone, BEA/Dynamo/Jboss application servers, CVS/RCS/VSS, Oracle/SQL database, Installation and queries of db’s, Unix/Linux Services, VSFTPD Server, Maildrop, Wsftp, SSH, NIS, NFS, Citrix, Exceed, Mysql,,Postfix, Sendmail, Imapd, Ftp Server, Veritas Netbackup, Data Recovery, VNC, Samba, Cups,Tar, Rpm, Debian Apt - commands, Linux/Unix Commands, Linux Driver/Software installation, TCP/IP, OSI, LAN/WAN network connectivity, Lotus Notes, Microsoft Office, 97/2000/XP, Unix/Windows Services, Unix/Windows Print/Web Server ConfigurationScripting/Programming, Lilo, Grub, Task Manager, Active Directory, VPN, Confidential Management, Internet Explorer, Netscape, Mozilla, Vantive, Kana.

Hardware: Hands on desktop Confidential hardware, Sparc, Sun systems, HP Netserver, Servers, Printers, Cable/DSL connectivity, Router, Hub, Switch, Network Cabling.

Other Skills: Strong customer service skills, Know how to deal with different personality types, Ability to type 50+wpm.

EXPERIENCE

Confidential

Senior Systems Engineer

Responsibilities:

• Leading an upgrade project to replace/upgrade current NetAnalyst servers in an application environment with updated hardware and updated server software across multiple tiers (test/prod).
• Ask questions, gather requirements, summarize, “read between the lines” to determine what different groups require in a given project.
• Deal with different personality types from friendly, articulate, irate, to no communication skills
• Create, maintain, troubleshoot VM’s in Vmware and VirtualBox to support customer and business needs. This includes resizing, scaling, snapshots, booting, etc.
• Create ordered plans, outlines, and documentation for upgrade and project work I have.
• Upgrade NetAnalyst Client app across all users workstations/laptops including coordinating with multiple teams to get the upgrade done right and on time (Citrix NetAnalyst client upgrade, communications/emails, ITops, etc).
• Work in “Customer Care” group providing custom homegrown tools written in PHP, .NET, Perl, Java, XSLT, XML, or whatever works best for the job at hand.
• Provide support and/or troubleshooting for server/client issues and day to day activities (log cleaning, outages, server issues, and customer support).
• Install applications as needed on servers for upgrade project, testing, or general maintenance.
• Working with Solaris 8/9, Linux, and Windows environments.
• Another project I’m working on is to port a NetAnalyst application (.EAR & .JAR’s) from Weblogic (we don’t have licenses for Weblogic) into Jboss.
• Our group has a 15 person weekly oncall for 24/7 support issues.
• Created and updated all documentation related to projects I’m working on (mostly NetAnalyst).
• Setup (Rrdtool, Smokeping) as a replacement tool for groups MRTG system to graph system performance and downtime on multiple servers.
• The technology skills that I’m working with and getting experience with at XO include NetAnalyst 4.5/5.2, Jboss, Weblogic, Solaris, Linux, Windows, Citrix, software builds/installations (compiling, cc/gcc, make/gmake, rpm, pkgadd), patching application, Java, Perl, PHP, Adobe Flex, XSLT, XML, Rrdtool, Smokeping, MRTG, Apache, and Nagios.

Confidential

Senior Application Engineer Consultant

Responsibilities:

• This involves working with customers Systems Administrators to analyze, design, and scope out the effort involved in implementing the software. The suite is comprised of a core application server, a file server as a file repository, database integration with Oracle or MSSQL, reporting application/database.
• The purpose of the application is to automate manual tasks in entire data centers. This includes patch installation/management on any number of servers, application releases, compliance and auditing, reporting, and OS provisioning.
• Heavy customer facing role working with Systems Administrators, DBA’s, Developers, Architects, and Managers to install enterprise automation applications on a deadline specific to a customer’s needs on all servers that need tasks automated.
• Install patch management, reporting, application packages, web integration applications on the servers involved integrating an “agent” on each server as to communicate with the enterprise application server.
• Write cross platform customer tasks using a variety of scripting methods (Perl, Unix, NSH, BLCLI).
• Analyze customer’s server environment to determine hardware and software configuration needs for optimal Confidential server performance.
• Tune applications (such as memory on the app server), to yield best results on the servers.
• Troubleshoot complex application problems to get customer’s jobs, scripts, and software fully integrated into the environment keeping security in mind at all times.
• Work with a wide range of technologies including Solaris, FreeBSD, AIX, HP-UX, Redhat, Suse, Oracle, MSSQL, Terminal Services, SSH, Exceed, Telnet, FTP, DOS, batch scripting, Perl scripting, Unix Shell scripting, NSH, BLCLI, Cygwin, HTTP, Apache Web Server, Application servers, Packages, Java standards, Jython, Email servers, RPM, Solaris packages, and web applications.

Confidential

Senior Unix/DB/Web Administrator

Responsibilities:

• Analyze cpu, memory, and I/O usage/specs for large production Solaris/Redhat environment. Create new accounts and troubleshoot local logins and logins through LDAP.
• Administer Oracle/SQL databases tasks from reviewing DB code, schema’s,running queries,updating,inserting records into DB’s.
• Troubleshoot complex scripts/applications to fix/enhance changes to TI’s intranet/extranet. Scripts and applications are coded in perl, shell scripts, java, xml, and html.
• Act as primary admin for groups content managed internal web site using HTML/javascript/Teamsite/Apache.
• 3-step code testing environment including development, stage, and production to ensure clean code is deployed to app servers and production external environment.
• Work independently. Daily Solaris server message debugging/troubleshooting, small-large scale projects, writing/changing scripts and code to improve environment and fix things that are broken.
• Head and work on projects such as migration to CVS, setting up Siebel environment, extranet creations, upgrading content management system and application servers. Setting up and configuring new servers for testing and production.
• Work with multiple source code repositories such as CVS, RCS, VSS to ensure reliability of code and to push/make changes to development and production code.
• Carry 24/7 pager and am on-call every few weeks to troubleshoot problems that come through the pager through scripted production errors and server problems.
• Ensure reliability of critical code/data through multiple server redundancy, clustering, backup, multiple-tiered environment and databases, database snapshots and backups.
• Troubleshoot windows and unix servers to verify network connectivity and services/servers are responding, logging, and working as they should.
• Work with and familiar with several copy/archiving utilities such as cp, cpio, tar, rcp, scp, ftp, sftp.

Unix/Linux/Web Administrator

Confidential

Responsibilities:

• Work with about 30 Unix admins to support TI employees and servers. Act as Unix/Linux/Web administrator.
• Work on a 4-man unix help desk supporting TI employees/admins on their unix/linux workstations/servers.
• Use/work with Veritas Netbackup to retrieve/restore backups or critical data needed for the customer on a critical priority.
• Act as OSS deploying systems, imaging machines,and troubleshooting issues at end users desks/offices.
• Act as Tier 2 support for all Design Systems web server issues where I work with httpd.conf creating, modifing, and moving users data to different servers.
• I am the first line of troubleshooting.
• I work on web servers from Apache to Netscape Suitespot keeping data integrity and making sure the servers are running at maximum performance.
• We are currently in the process of converting users from two different domains to the new domain with a new site and new virtual host on the server.
• Work with software/hardware/commands such as Solaris, Redhat, and HP-Unix, Sparc,Tatung, Ultra 1/2/4/5/10/60, Blade 1000/2000, Sun Sunrays, Intel machines, Routers, hubs, machine hardware, Smart Cards, Citrix, Exceed, Netbackup, ssh, rsh, nfs, mount, nis, permissions, shell scriting and Perl/CGI, user account creation/modifications, account/group changes/permissions,ftp, telnet, smart cards, IE for unix, various versions of Mozilla/Netscape, mail issues, server issues/troubleshooting, Apache, LSF, vi, bash, csh, tcsh, Xwindows, CDE, Gnome, KDE, XF86Config, DHCP/Static ip addressing, IP management through QIP application,basic shell scripting, Printers, Print Queses, Drivers, boot issues, log files, Process monitoring/killing, quota management, SMB, and DNS.

Confidential

Help Desk/ Linux Admin

Responsibilities:

• Run/Administer Linux box with tasks including adding to the network, working with Samba/Smbmount, host files, initd, Services, Cups, Apache, Creating Intranet site through Apache, Adding/Creating user accounts, SSH, VNC, home directories.
• Work in Information Management team environment to handle Confidential employee requests in a timely manner with First Call Resolution.
• Work with software including Unix/Linux, Windows 2000/NT/XP/ME/98/DOS/Office 97/2000/XP, Internet Explorer/Netscape, Exchange, Outlook, SAP, Remedy, Tivoli, PAL, Citrix, VPN, Aprapos, and Pointsec.
• Use and validate users via SecurID cards.
• Handle technical issues such as: Desktop systems, laptops, servers, network shares/permissions, mapped drives, active directory, data/email recovery, network access, password resets and change, VPN, remote dial-up access to network, Lotus Notes, hardware/software failure, Configuration of Internet Explorer including configuration scripts, proxy settings, Citrix, DHCP, TCP/IP, network connectivity issues, device drivers, telnet, and SAP.
• Express high level of customer service technically assisting internal Confidential employees.

Confidential

Field Technician/Desktop Support

Responsibilities:

• Demonstrate high level of customer service working with customers.
• Travel to the customer’s home or business to recommend or diagnose an installation, upgrade, or problem.
• Build and work on LAN networks and PC’s to a customer’s specifications.
• Work extensively installing and troubleshooting software such as Windows 95/98/NT/2000/XP/DOS, Office 97/2000/XP, Internet Explorer, Netscape, error messages, data recovery and backup, games, and TCP/IP.
• Work extensively installing and troubleshooting hardware such as Desktop and Workstations, Laptops, Monitors, Routers, Hubs, Power Supplies, Modems, Network Cards, Motherboards, Processors, Building Network Cabling, Sound Cards, Printers, DVD/CDRW drives, SCSI, and Video Cards.
• Run and build cabling through attics and walls to the proper location for wall mounts.

Confidential

Senior Community Internet Forum Technician

Responsibilities:

• High level of upgrading knowledge and detailed research required.
• Managed the newest models with the latest hardware available.
• Acted as Second level forum technician that advised and made decisions with minimal supervision.

Confidential

Email Support Representative

Responsibilities:

• Troubleshoot in a ‘follow up to resolve’ strategy. Replace defective peripherals if necessary.
• Support various Operating Systems on various PC manufacturers.
• Acted as Second level Pavilion Email support that advised and made decisions with minimal supervision.
• Thoroughly document, organize, and send each email using the Kana email program.

Confidential

Phone Support Representative

Responsibilities:

• Provide high quality End-User phone support for Confidential
• Support OEM hardware and software.
• Use proven trouble shooting techniques, research and listening skills.
• Supported Operating systems: Win 95, 98, 98SE, ME, DOS, and Windows XP.
• Replace or Service units as necessary through the Vantive system.
• Out of Warranty Billing and enforcement of Warranties as necessary through the Vantive system.
• High level of Internet connectivity, troubleshooting of modems and network cards.