SENIOR UNIFIED COMMUNICATIONS ENGINEER Resume Salt Lake City, Utah - Hire IT People

PROFESSIONAL EXPERIENCE

SENIOR UNIFIED COMMUNICATIONS ENGINEER

Confidential, Salt Lake City, Utah

Responsibilities:

Routine deployment and upgrade of UC Server Applications including: Confidential Unified Communications Manager (CUCM), Confidential Instant Messaging and Presence (IMP), Confidential Unity Connection (CUC/Unity), Unified Contact Center (UCCX), Expressway Core and Edge, Telepresence Server, Telepresence Management Suite (TMS), Telepresence Content Server (TCS), Telepresence Conductor.
Deployment and configuration of VMware infrastructure both on spec hardware and on Confidential Unified Computing System (UCS) running ESXi 5.1 and 5.5
Network design and troubleshooting for SIP and ISDN IOS voice gateways
Deployment and configuration of Telepresence video endpoints
Systems evaluations for upgrade readiness, which includes validating system environment health to support Unified Communications applications.

TELECOMMUNICATIONS SPECIALIST III

Confidential, Salt Lake City, Utah

Responsibilities:

Primary voice engineer for VoIP deployment across state office buildings (70+ locations)
Technical lead for Confidential Unified Communications Super Cluster
Hardware administrator for UCS VMware environment
Systems administrator for CUCM, Unity, IM&P (9.1 and 10.5.2)
Technical lead for carrier telephony networking (ISDN T1/PRI, SIP, POTS)
SRST Deployment across entire state VoIP network
Administrator for Interactive Intelligence Contact Center CIC 4.0 and 2015R2(1000+ agents)
Design consultation and Implementation of 4 state agencies deploying Interactive Intelligence contact center
Tier 3 escalation point for break fix incidents
Primary contact for IP telephony outages

TELECOMMUNICATIONS ANALYST

Confidential, Salt Lake City, Utah

Responsibilities:

Lead the voice implementation of an enterprise class cloud - based contact center platform
Remediation of Toll Fraud breach in global (Americas/EMEA/ASIA) voicemail platform
Business readiness validation of all voice platforms for Asian trading markets
Monthly server patching for Windows servers
Tier 3 escalation point

PROJECT MANAGER

Confidential

Responsibilities:

Administrator of design and deployment of Enterprise data collection (CRM) tools for client and internal databases
Managed cross functional teams in implementing Confidential Unified Communications platforms for external clients.
Lead projects from the sales cycle to hand off to operational support.
Managed the Confidential Call Manager migration for Confidential ’s largest business client.
I was the constant in this large scale project and wrapped the team in process to have consistencies across functional teams.
Managed, as a team, the implementation of Microsoft Lync 2013 for Confidential ’s largest business client.
I managed the support process for this software deployment for over 1600 users.
Implemented large scale multi-site deployment of a hosted VoIP/IP-PBX replacement for Bass Pro (major US retailer)
Technical resource to implementation team, and operational support team
Network Operations Center (NOC) monitoring, Network and VoIP troubleshooting

PROGRAM SPECIALIST

Confidential, Salt Lake City, Utah

Responsibilities:

Implemented a marketing and media plan locally for 2010 National Senior Corps Week, including:
Radio, Television, Newspaper, Wrote an editorial for Utah Boomer Magazine (September issue)
Implemented salesforce.com for the Utah Commission on Volunteers as part of the State-Wide implementation
Lead the youth summer volunteerism campaign, “Summer of Service.”
This campaign engaged over 600 youth in at least 100 hours each of service from June-September 2010.
Principal in planning and execution of two annual “Lieutenant Governor’s Conference on Service”
Planned and executed AmeriCorps recognition and recruitment events for 2010 AmeriCorps Week:
AmeriCorps Night with Real Salt Lake, 2009 Major League Soccer Champions
Governor’s proclamation press event and service project
Implemented a group health plan for all AmeriCorps State program members ( 300+ members)