SUMMARY

• 20 years’ experience in IT management, planning, delivery and operations
• Focus on infrastructure (datacenter hosting, server, storage, network)
• Program and Project Management experience (PMO)
• 7 x 24, multi - shift operations to provide global support; leveraged and dedicated personnel, local as well as geographically dispersed
• Profit and Loss (P&L) management - budgeting, outlook, forecasting, reporting
• Development of metrics and analysis of hardware/software and performance
• Vendor management, performance reviews, contracts, Service Level Agreements
• Facility environmental provisioning and management
• Managing datacenter migrations of applications and infrastructure
• Extensive communication with all levels of client organization from individual performers to corporate officers
• Foundation Certificate in IT Service Management (ITIL)
• Six Sigma Green Belt

PROFESSIONAL EXPERIENCE

Confidential, Troy, MI

Infrastructure Architect

Responsibilities:

• Responsible for designing and implementing information systems which properly support the organization’s enterprise infrastructure
• Define systems requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms
• Creation of Rough Order of Magnitude (ROM), Bill of Materials (BOM), and Project Architecture documentation

Confidential, VanBuren, MI

ERP, Cloud, Compute Infrastructure Architecture

Responsibilities:

• Collaborate with solution architects/design team, run/operations team, and application teams to define requirements for the appropriate infrastructure architecture needs for ERP instances
• Capacity management of infrastructure (server, storage, network) for new and organic growth of ERP instances
• Perform ERP build work when needed (LINUX, UNIX), both physical & virtual (internal cloud & AWS)
• Collaborate with run/operations team & application team to plan out ERP migrations to new platforms

Confidential VanBuren, MI

ERP Initiatives Infrastructure Architecture

Responsibilities:

• Collaborate with solution architects/design team, run/operations team, and application teams to define requirements for the appropriate infrastructure needs for ERP instances
• Manage infrastructure capacity (server, storage, network) for growth of ERP instances
• Formulate server hardware refresh plan with input from design & run teams
• Define and implement virtualization strategy across ERP tech stacks (SPARC, Linux, Wintel)
• Created plan for ERP migrations to new Solaris platforms with input from run/operations team & application teams
• Perform ERP build work when needed (LINUX, UNIX, Windows), both physical & virtual
• Manage migrations of small ERP instances and bolt-ons out of legacy datacenters and into the strategic datacenters, including placing into an HA environment where appropriate
• Assist run/operations team with creation of disaster recovery plans

Confidential, Pontiac, MI

Global Product Development/Powertrain Integrated Infrastructure Management

Responsibilities:

• Collaborate with GM clients and application teams to define requirements for the appropriate infrastructure architecture
• Manage infrastructure solutioning through reviews with corporate hosting team and business unit, including system documentation
• Create and maintain refresh roadmap of server & storage hardware for next calendar year
• Investigate/discover and formally enroll business supported infrastructure and applications into the GM IT support model, eliminating cost and risk
• Maintain accurate inventory of server and storage devices within Powertrain Datacenter with respect to lease, and maintenance end dates
• Manage migrations of at risk applications from small data closets to VMware environment in enterprise datacenter

Confidential, Detroit, MI

Global Product Development Client Delivery Executive-Infrastructure

Responsibilities:

• Managed client relationship with two (2) global directors that are direct reports to the CIO for Global Product Development
• Provided leadership and integration between the Product Development and Infrastructure teams on a global basis
• Review of infrastructure architectures (client, network, hosting)
• Managed relationships with key infrastructure h/w vendors (Sun, HP, EMC, Cisco)
• Product Development representative for on the GM Security council
• Managed program to standup a 24x7x365 monitoring center for GPD applications and infrastructure; taking into account people, process, tools, and facilities across a multi-supplier; multi-vendor environment

Confidential Detroit, MI

Delivery Executive

Responsibilities:

• Managed client relationship with director that is a direct report to the CIO of GMNA; focusing on cross-sector issues (client, LAN, video, VME, Service Mgt, metrics)
• Reviewed monthly Incident/Problem Management Corrective Action data with client & GM Service Management team
• Representative for Confidential at regional change management review
• Led the team responsible for developing the standard, repeatable process for engineering, testing, and deploying "critical” and "high” rated security patches
• Managed Security Patch/Release across all GM business units
• Led NA Transition for new GM GSC contract(s), implemented in June 2006

Confidential Detroit, MI

RenCen Site Executive

Responsibilities:

• 24x7x365 IT operational support of GM Global Headquarters at the Renaissance Center and the GSSM US Regional Offices
• Responsible for P&L of $1.5M/year
• Leader for a team of 15 that supported client desktop services to Confidential World Headquarters at the Renaissance Center
• Leader for a team of 5 that provided end-to-end services for client desktop, LAN, Voice, videoconferencing services at the GM regional offices for Global Sales, Service & Marketing (NY, Chicago, Atlanta, Dallas, LA)
• Leader for a team of 2 that provided end-to-end executive support (client laptop, Confidential, etc.) to the Confidential IT executives within the Renaissance Center

Confidential Warren, MI

Product Development Pontiac/Warren Datacenter Operations Manager

Responsibilities:

• Interfaced daily with all levels of customer organization
• Managed 24x7x365 operational support of Pontiac Datacenter and Warren Datacenters, as well as supplemental support for additional global sites (Powertrain, Canada, Mexico, etc.)
• Heavy input into P&L management of multi-million dollar organization
• Reduced key SLA of LEH (lost engineering hours) from 55k in ’00, to 25k in 2001, to 18k in 2002, to 6k in 2003
• Reviewed operations report on weekly basis with Product Development CIO and staff
• Collaborated with GM client and GM facilities group on initial design/requirements/specs for new datacenter constructed at GM’s Milford Proving Grounds
• Managed migrations of applications hosted in buildings being shutdown into the enterprise datacenter on the campus

Confidential Pontiac, MI

Server Site Manager

Responsibilities:

• Responsible for approval of all changes taking place within Pontiac Datacenter
• Deployed successfully new solution 04/00 that alleviated the severe BUR issues in Pontiac
• Input to Truck infrastructure project deployments
• Performed Problem & Incident Management
• Awarded CIO Award in 08/00 for outstanding work during Blockpoint 2000

Confidential Troy, MI

Team Leader, Document Management Services

Responsibilities:

• Lead a new group of 12 people that created/modified build documents for Confidential Truck Group
• Managed P&L activity for 15 employees at Confidential offices and 6 at separate GM locations
• Accessed Unigraphics 3-D data from GM network to create 2-D multi-part composites for various Confidential organizations
• Responsible for BPA/SOW writing & renewal for t&m employees, and interaction with Confidential Account Managers to retain/grow business