TECHNICAL SKILLS

• VMware IT Academy vSphere: Install, Configure, Manage vSphere: Optimize & Scale
• Proficient with Cisco Meeting Server and accompanying Telepresence Codec equipment
• Skilled in implementing, utilizing, and troubleshooting Microsoft Operating Systems for system management purposes
• Excellent knowledge of Microsoft Office applications
• Strong knowledge of both Windows operating systems including diagnosing and correcting issues
• Familiar with MAC OSX usage and management
• Knowledge in Operations Management, Quality assurance, Quality control, Cost modeling, Lean and JIT manufacturing, Total Quality Management, and Six Sigma.

PROFESSIONAL EXPERIENCE

Sr. IT Consultant/VTC Engineer

Confidential

Responsibilities:

• Provide Tier 2 technical support for Educational Technology Services (ETS) NOC technicians supporting Army MCOE classes
• Manage the ETS OU of the Fort Benning Active Directory domain, containing computer and user accounts for the revolving stream of students
• Monitor and maintain server hardware and software to facilitate the MCOE G6 mission
• Manages the ETS SCCM resource container, importing and querying machines for network compliance
• Conducts scheduled audits of organizational servers to check for availability, as well as applying updated and configuration changes according to DoD STIG requirements
• Conducts audits of student accounts for network compliancy validation
• Provide knowledge and guidance on best practices and solutions to improve efficiency and facilitate operational growth
• Responsible for managing, monitoring and maintaining Cisco Meeting Server
• Conducts site surveys to validate requirements to replace life - cycling current antiquated VTC equipment
• Install and configure end user Cisco VTC equipment as well as any other accompanied equipment necessary for proper functionality

System Administrator/VTC Engineer

Confidential

Responsibilities:

• Provided Tier 2 technical support for Educational Technology Services (ETS) NOC technicians supporting Army MCOE classes
• Managed the ETS OU of the Fort Benning Active Directory domain, containing computer and user accounts for the revolving stream of students
• Monitored and maintained server hardware and software to facilitate the MCOE G6 mission
• Assisted in providing configuration support via SCCM
• Conducted scheduled audits of organizational servers to check for availability, as well as applying updated and configuration changes according to DoD STIG requirements
• Conducted audits of student accounts for network compliancy validation
• Provided knowledge and guidance on best practices and solutions to improve efficiency and facilitate operational growth
• Responsible for managing, monitoring and maintaining Cisco Meeting Server
• Conducted site surveys to validate requirements to replace life-cycling current antiquated VTC equipment
• Installed and configured end user Cisco VTC equipment as well as any other accompanied equipment necessary for proper functionality

System Administrator

Confidential

Responsibilities:

• Installed, configured, and managed server hardware and Windows operating systems
• Designed and managed Active Directory to include configuring user accounts and maintaining appropriate network security groups
• Managed file system security
• Implemented OS security updates and patches management for all domain systems
• Installed and configured new server software, patches, and resolve related issues
• Conducted daily maintenance of servers
• Performed root cause analysis, identify and isolate technical issues
• Assisted the network team identifying and resolving interoperating issues
• Enforced and complied with Army STIG policy regarding servers and network user devices
• Troubleshot VTC issues and educate users on properly utilizing the technology
• Interim Site Manager during site manager leave

Datacenter Technician/Network Technician

Confidential

• Responsible for installation, networking, and maintenance of datacenter devices, including, but not limited to servers, switches, UPS
• Maintained inventory of all production equipment necessary for operations and emergency response
• Processed RMA’s of defective and faulty equipment
• Provided support for other organizations needing network transport services
• Field support of network tenants needing Layer 1/2 troubleshooting
• Configured and installed networking switches to provide tenants with access to necessary network resources.
• Provided support for integrating varying VTC equipment to the local infrastructure when transitioning from ISDN to IP

Technical Consultant/Owner

Confidential

Responsibilities:

• Responsible for IT consulting to include, but not limited to: server maintenance, system setup and upgrades, networking, and custom system fabrication
• Antivirus, antispyware, malware client monitoring and management
• Technical installations, troubleshooting and support of peripherals, to include networked printers and other input/output devices
• Provide technical support to customers for hardware problems/upgrades and Wi-Fi support

Sales Representative

Confidential

• Demonstrated exceptional customer service and technical support skills
• Provided technical troubleshooting and support for highly computerized devices
• Investigated rapidly changing advances in wireless communication technology
• Systematic handling of highly sensitive customer information
• Effectively attained monthly quotas