SUMMARY:

• Overall 7 years of experience in salesforce.com CRM platform as Developer | Administrator with expertise in Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi - tier, web-based and portals based object oriented enterprise applications.
• Comprehensive experience working across various Salesfore.com CRM implementations including Sales Cloud, Service Cloud, Chatter and App-exchange applications, Lightning Components, Wave Analytics.
• In Depth knowledge of cloud computing stack - SAAS, PAAS, IAAS.
• Experience working with Agile, SCRUM, Waterfall methodology.
• Implemented various custom Applications, custom Objects, and custom fields as custom Tabs.
• Extensive experience with declarative features like Validation Rules, Picklist, and role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Approval Processes, report folders, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron.
• Expert in Salesforce.com development using Apex classes, Triggers, Visual Force Pages, Visual Force Components, Force.com IDE, SOQL, SOSL.
• Experienced in migrations/deployments between Salesforce.com sandbox and multiple-instance production environments.

TECHNICAL SKILLS:

Languages: Apex, Apex Classes, Apex Triggers, Visual Force, Java, SQL, Python

Web Technologies: JSP, Servlets, HTML5, CSS3, JavaScript, jQuery, XML, AJAX, Web Services, Salesforce API, REST/SOAP

Databases: MySQL, Oracle 10g/9i, SQL Server 2012/14, SOQL, SOSL

Version Control Systems: Git, Subversion, CVSTools Workbench, Data Loader, SOQL Commander, SQL Server Management Studio, Quality Center, NB Log, Eclipse, Force.com IDE, ETL, Tableau, Demand Tool, Enabler4Excell, Rally, Maven, Informatica, Lightning, ANT, PRM Portal, Lucid Charts.

Configuration Items: Campaigns, Leads, Accounts, Contacts, Opportunities, Forecasts, Products, Assets, Contracts, Cases, Solutions, Ideas, and Custom Object Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Reports, Dashboards, Formula Fields and Cross Object, Formula Fields.

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, California

Sr. Salesforce Engineer | Program Manager

• Perform gap analysis of requirements, develop overall solution design and recommendations, conduct design review meetings and lead the technical design and architecture
• Write comprehensive functional, technical and database design specifications along with approach to integrating SFDC with multiple external systems
• Independently lead and deliver SFDC projects consisting of various sales and marketing team members
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action
• Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security, Maintenance, and User & Security Management.
• Develop custom solutions and interfaces leveraging the Salesforce.com best practice.
• Worked on Production Support and big enhancements projects and deliver tasks in fast paced manner.
• Implemented various salesforce product, Service Cloud, Marketing Cloud.
• Designed and Architected of FinancialForce, Sales Cloud, Marketing cloud, SMS Magic, Twilio, Bill.com.
• Created POC, Flow Charts, Documented JIRA Confluence, build roadmaps on Data Security, Integration, Data Migration, Data Visualization related projects.
• Demonstrated consideration for the long-term viability and scalability of a platform.
• Gave Salesforce training and knowledge transfers to new salesforce business users
• Driving collaborative Customer Service business process, business requirements and functional design discussions with clients, focusing on business value to make real-time design decisions
• Mentor other team members in customer service processes and Salesforce.com Service Cloud technology.
• Running workshops, working closely with client, able to talk about tradeoffs e.g. terms of config vs code.
• Contributing to teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical work streams

Confidential , Orlando, Florida

Salesforce Developer | Administrator

• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Picklists, Dependent Picklists, Record Types to enforce data quality.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, locking statements, Transactional control and Exception statements to invoke Apex triggers
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Confidential , Portland, Oregon

Salesforce Developer | Administrator

• Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services According to the Project Requirement
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Performs day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports)
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Products, Price book, Cases, Entitlement, Reports, and Dashboards
• Provides training to department employees on the use of the company website and all related systems and processes
• Created Data Validation rules and Formulas as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Performs day to day administrative tasks and addressing production support issues.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Worked with groups, participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Designed various Webpage in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Confidential - Houston, TX

Salesforce Administrator

• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Provide ongoing support in the areas of Apttus CPQ, configuration, data migration, reporting, solution design and project coordination.
• Actively work with system users to identify business problems and then gather, analyze, and document business and system requirements.
• Translate business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created user Roles and Profiles and sharing settings.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed integrations between Salesforce and other applications through API
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Confidential

Software Engineer (Salesforce)

• Developed and maintained complex user roles, security, profiles, workflow rules, validation rules and custom workflow, etc.
• Worked on audit, uncovered and resolved data integrity issues.
• Implemented Partner portal using Apex Classes and made it easier for the partner to view new upcoming collaboration features and policies
• Worked extensively on Salesforce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management
• Developed, gathered and documented the business needs of clients and stakeholders
• Interacted with various Business users to gather enhancement requirements and involved in scrum meetings
• Monitored and addressed production errors and provided support to salesforce clients and their salesforce users.
• Performed mass data import/ export using the API or various import tools.
• Experienced with CTI Integration and hosted call center solutions.