SUMMARY

• Accomplished Systems Engineer with 10 years of experience administering servers and applications across multiple platforms (Windows, Mac).
• Proven ability to create and deliver solutions tied to business growth, organizational development and systems optimization.
• Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

TECHNICAL SKILLS

• AWS Cloud
• Linux Administration
• Office 365 Administration
• VSphere Administration
• Server Backup & Recovery
• Systems Installation,
• Configuration & Upgrading
• Server Patching
• Security Solutions
• Productivity Improvement
• Training & Mentoring
• Project Management
• Workflow Planning

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Senior Windows Engineer

Responsibilities:

• Technical Lead for End User Services in US location
• Project lead in Office 365 implementation
• Summarize Weekly executive tasks for End User Services
• Setup and configured HPE blade servers for Hyper - V
• Relocated HPE ESX servers and Cisco switches to new site location
• Implemented conference room hub devices for MS Teams
• Root Cause analysis and resolution
• SCCM for deploying, patching, and imaging
• Windows Server Patching
• Guidance in SSL Certificate creation
• VMWare 6.5+ Desired Skills & Experience
• VMWare Virtualization including VDI, vROPs, vRA, vSAN
• Extensive knowledge of Microsoft server products and applications, Active Directory, Group Policy, LDAP, ADFS, DNS, DHCP
• Experience implementing from start or remediate/optimize existing environment

Confidential New York, NY

Wintel Engineer / Lead Consultant for S&P Global

Responsibilities:

• Wintel Technical Lead in Vulnerability Remediation Project across all company divisions.
• Manual fixes for vulnerability remediation including registry fixes.
• Utilize PowerShell scripts to remediate specific server vulnerabilities.
• Provide root cause analysis on major incidents/problems
• Administer (Install, configure & Manage) Windows Servers 2000/2003/2008/2012/2016
• Troubleshooting windows server performance issue
• Experience in troubleshooting various Windows server setup issues, Windows server boot issues, server recovery issues.
• Knowledgeable in Windows Clusters
• Knowledgeable in capturing and reviewing memory dumps, network traces, performance data
• Knowledgeable in using various tools like, Wireshark/netmon, Perfmon, Poolmon, Procmon, process explorer etc.
• Administer VMware ESX\VSphere infrastructure, Virtual Machine management, managing and troubleshooting ESX Servers, Physical to Virtual P2V migrations, HA & DRS
• Virtual Network/Storage Architecture and Connectivity planning
• VSphere OS Performance tuning & management
• ESX/VSphere Hardware Upgrade, OS Upgrade
• Working Knowledge on HP configuration, upgrade, troubleshooting.
• Working Knowledge on applying SSL certs, troubleshooting.
• Working Knowledge on Office upgrade and troubleshooting.
• Strong Knowledge on troubleshooting skills on Windows server & VMware
• Group Policy administration
• Basic knowledge on administering active Directory services
• Strong Knowledge on VMware management tools
• Knowledge on Remote system administration
• Troubleshooting the incidents & problems reported on the servers
• To carry out the scheduled activities like Daily Checklists, Server reboot, Etc…
• Monitoring of logs and alerts
• Patch management and Antivirus Management
• H/W troubleshooting & Vendor coordination
• Hardware Firmware & BIOS upgrades
• Understanding of capacity planning, performance Monitoring and tuning.
• Hand-on knowledge on various RAID technologies (RAID 0+1, RAID 1, RAID 5 etc.)
• Strong knowledge on Storage & Networking concepts
• Contribute to internal knowledge management system
• Carry out user management activities
• Scheduling, configuring & verifying backup jobs
• Utilized Azure for test environment.

Confidential, New York, NY

Systems Engineer/Systems Administrator II

Responsibilities:

• Install/rebuild servers and configure services in accordance with standards and project or operational requirements.
• Mount, racked and configured Dell PowerEdge and IBM blade servers while setting up remote administration using DRAC and IMM.
• Configured and maintain Citrix XenApp and NetScaler that hosts business applications externally.
• Apply upgrades to VMWare VCenter and ESXi hosts as required.
• Maintain Active Directory services such DNS, DHCP, Group Policy Management, Certificate services.
• Configure and deploy VPN appliances using multifactor authentication VPN connections.
• Configure CPU, memory, and disk partitions in VMWare VCenter as required.
• Maintain data center environmental and monitoring equipment.
• Administer and maintain 1200 mailboxes running on Exchange Online in Office 365.
• Administered Jamf as the Mobile Device Management (MDM) solution
• Administer AWS EC2 server instances running in test server environment.
• Administer AWS Workspaces and ensure workstations are patched and secured.
• Migrated and maintain Linux web servers hosted in Rackspace.
• Perform daily system monitoring, including review of system logs in Syslog server, to verify the integrity of hardware, server resources, systems and key processes.
• Practice security hardening by performing internal/external vulnerability scans and remediation on servers and appliances.
• Assist with Payment Card Industry compliance (PCI) as required.
• Perform periodic tests to validate recoverability of data and conduct formal recoveries as needed.
• Upgrade and configure software in support of business applications.
• Perform security monitoring to identify and remediate possible intrusions.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Participate in disaster recovery planning and testing activities.
• Administer and maintain infrastructure as required to ensure uninterrupted availability of computer systems and local/wide area networks.
• Execute daily backup operations ensuring that all required data is successfully preserved on appropriate media and sent offsite in accordance with archival policies.
• Apply server patches and upgrades on a regular basis.
• Administer AntiVirus clients running on servers and workstations through Endpoint Protection Management Console.
• Research and recommend innovative and, where possible, automated approaches for system administration tasks including maintaining and upgrading administrative tools and utilities.

Confidential, Long Island City, NY,

Systems Administrator

Responsibilities:

• Provide level 3 escalation support to around 1200+ users in the organization.
• Provide On-Call support 24/7 in a biweekly rotation for technology support & infrastructure related issues.
• Set up Dell PowerEdge servers and administered them through DRAC
• Contributed in major migration administration and deployment for 700 workstation users such as Office 365, (Exchange 2003 to Exchange Online & Exchange Server 2010 On-Premises in Hybrid scenario, Personal File Shares to OneDrive for Business, Departmental File Shares to SharePoint, Office 2007 to Office 2013), Windows XP to Windows 7), Kronos Workforce Server to Cloud.
• Administered Blackberry Enterprise Server (BES) and MaaS360 as the Mobile Device Management (MDM) solution.
• Used NetScaler for network load balancing.
• PBX administration front-end support.
• Administered applications such as SAP account management.
• Implemented & administered application servers such as Extensis Portfolio Digital Asset Management, ADManager Plus Active Directory Management application.
• Administered and utilized ManageEngine ServiceDesk Plus for request, asset and change management.
• Worked installing, configuring and managing Windows Server 2008 R2/Windows Server 2012.
• Managed spam filtering using Exchange Online Protection & Barracuda Appliances.
• Managed web filtering using Forcepoint Websense TRITON Management Server to manage and configure Policies.
• Managed anti-virus protection server using Sophos Enterprise Console application.
• Configured and managed Office 365 modules including Compliance Center, Exchange Online Protection.
• Worked with VCenter Operations Manager to manage and monitor the overall health.
• Worked configuring, managing and maintaining Windows Server Domain Controllers.
• Worked managing and troubleshooting DirSync and ADFS servers in the organization.
• Managed the overall administration of Windows Servers and related applications.
• Worked with PowerShell scripts for reporting and server management tasks
• Created, migrated and upgraded Virtual Machines between ESXI hosts and clusters.
• Worked in documentation for all Windows application and Server deployed
• Proactively seek opportunities for automation using scripting or third party tools.
• Managed company server farms approximately 500 virtual and physical hosts.
• Worked installing and configuring windows virtual servers across all ESXI hosts .

Confidential, New York, NY

Active Directory Administrator

Responsibilities:

• Heavily worked in Active Directory creating, renaming and nesting distribution and security groups while adding users, modifying permissions and granting mailbox access to other accounts.
• Assisted in migration of 1000+ users from Windows 2000 to Windows XP Professional through network file backup.
• Provided phone and email support in a law firm of over 27 offices worldwide for attorneys and administrative personnel resolving technical issues with software, hardware, email, conference meeting setups, and service requests.
• Troubleshoot hardware issues including blackberries, printers, flash drives, PCs and laptops.
• Resolved software issues including DocsOpen, DeltaView, Outlook, Lotus Notes, Citrix, Microsoft SMS, MS Word, Excel, Innova, Concordance, Equitrack, Elite Webview, Interaction, Live Communicator, Etime, Legal Key.
• Resolved spam issues using Postini email filtering.
• Utilized Track-It software for tracking system.