SUMMARY

Professional leader with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line. Focused project manager, with proven ability to lead and motivate teams to maximize productivity. Motivated self - starter, adept at moving into new environments, extracting lessons learned from previous experiences to quickly adapt to new technologies.

TECHNICAL SKILLS

• Leading effective teams
• Office 365, Azure
• All Windows environments
• Microsoft System Center
• Citrix XenApp / XenDesktop
• VMWare
• MDM platforms
• Datacenter technologies
• LAN/WAN & TCP/IP protocols
• Excellent Verbal & Written
• Problem Solving & Multitasking
• Project Management
• Process Documentation
• HIGHLIGHTS
• Support of nearly 2300 users encompassing 4000+ endpoint devices
• Datacenter migrations and redesign
• Implemented SD - WAN solution
• Support of 12 remote offices
• Over 1100 Incidents and 30 Changes per month
• Onboarded over 450 new hires per year

PROFESSIONAL EXPERIENCE

Manager - Internal IT / Sr. Systems Engineer

Confidential, Overland Park, KS

Responsibilities:

• Complete datacenter overhaul migrating away from a traditional three-tier infrastructure to the latest hyperconverged technology with hybrid cloud design.
• Months long project requiring stand-up of new remote data center with ExpressRoute into Azure.
• Integrated BGP with existing network architecture to redistribute routes seamlessly providing increased uptime for mission critical systems; all with minimal disruption to the business.
• Design and implementation of industry leading SD-WAN infrastructure to provide secure, carrier-independent WAN connectivity across the enterprise resulting in near 100% uptime.
• Strong emphasis on automation and customer self-service.
• Various projects including onboarding/offboarding and the creation of contained virtual environments that allowed our DevOps community the ability to create and teardown on-demand.
• M&A experience leading diverse teams combining datacenter technologies and developing combined support processes.
• Strong knowledge of Microsoft ecosystem.
• Experience with Office 365 migrations, Azure cost and security containments and the latest Windows advancements including Autopilot/Intune and Windows Hello.

Sr. Systems Engineer

Confidential, Olathe, KS

Responsibilities:

• Microsoft System Center 2012 R2:
• Configuration Manager - Software updates for servers/clients consisting of nearly 3000 endpoints.
• Package and deploy software. Baseline configurations.
• Dynamic collections for software deployment.
• Image creation utilizing SCCM w/ MDT. Advanced Reporting. Software Metering
• Operations Manager - Monitored 250+ servers (Windows, Unix/Linux) along with 800+ network devices.
• Advanced alerting w/ auto-ticket generation.
• Orchestrator - Complete automation of Active Directory account creation, disabling, deletion & updating.
• Various automation developed for the following technologies: SCOM, Sharepoint, SCCM/MDT, SQL, File Management, Rightfax, + others.
• Completely re-implemented intranet utilizing Sharepoint 2013 with design assistance from 3rd party vendor.
• Multiple site collections for each individual department w/ Enterprise search functionality.
• End-user training to bring paper submission into “paperless” environment utilizing lists/forms.
• External presence for off-site access, OneDrive and vendor form submission
• Built Disaster Recovery site from the ground up.
• Effort required High Availability for several midrange and AS/400 systems.
• Tier 0/1 applications utilized VMWare SRM for near-zero downtime.
• Drafted detailed Business Continuity plan.
• Constructed Single-Sign-On implementation using Imprivata.
• This allowed clinical staff to easily float between multiple devices.
• Utilizing Citrix Session State, users were able to pick up where they left off eliminating the need to relaunch applications.
• ROI conducted post implementation proved that SSO reduced downtime, increased staff efficiency, reduced support costs and even improved patient outcomes.

Sr. Systems Engineer / Systems Specialist / Technical Deployment Coordinator

Confidential, Overland Park, KS

Responsibilities:

• Utilize Symantec Management Platform (SMP) to oversee nearly 10K laptops and desktops across 450 locations.
• Responsibilities include software delivery, patch management, inventory management, application metering, software virtualization, and IT analytics.
• Manage over 12K mobile devices utilizing Airwatch as our Mobile Device Management (MDM) solution.
• Accountable for dealing with a diverse group of phones/tablets including multiple versions of iOS and Android as well as Windows and Blackberry devices in both a BYOD and corporate owned asset environment.
• Deployed 1900+ netbook computers to 60 branches in 8 states.
• Assisted implementation with on-site support.
• Responsible for inventory management and pricing/contract negotiation from an assortment of vendors

Systems Integrator / Program Manager / Project Manager

Confidential, Overland Park, KS

Responsibilities:

• Solely responsible for managing the desktop environment for our 1,400+ retail locations.
• Led multiple cross-functional teams in coordinating the maintenance of software images, hardware procurements, maintaining inventory, provide reporting to executive-level management; developed support documentation; and remotely assisted with new store openings when needed
• Saved company over $6M in under two years through successful negotiations and maximizing the use of competition throughout the industry.
• Evaluated new hardware and associated services with multiple vendors and value-added resellers