TECHNICAL SKILLS

• Windows Server
• SaaS
• SCCM
• ServiceNow Administration
• Mac iOS
• VMWare VSphere and VDI Environments
• Microsoft Hyper - V
• SQL Server Administration
• SharePoint Configuration and Administration
• MS Exchange/O365
• Cisco iOS
• Foundry/Brocade iOS
• AWS
• MS Office
• Visio
• IIS
• Backup Servers (Veritas
• Symantec)
• Symantec EndPoint Protection
• MS Threat Management Gateway
• VOIP
• Avaya
• Cisco
• RIM Blackberry Enterprise Services
• Apple iOS
• MobileIron
• Microsoft Hyper-V
• VMWare VSphere
• VMWare VDI

PROFESSIONAL EXPERIENCE

Confidential, Silver Spring, MD

Sr. Systems Administrator

Responsibilities:

• MusicMaster - Enterprise Music management platform
• WideOrbit - Enterprise Advertisement, management and scheduling platform
• System Center Configuration Manager
• Sharepoint
• RDS Farm
• Malwarebytes Endpoint Server
• Installs, configures, tests, and maintains operating systems, application software, and system management tools in a datacenter environment
• Works with and advises team members, customers, executives and any stakeholders on security, best practices, advanced troubleshooting, and future systems designs
• Provides and updates documentation, Visio diagrams, and functional designs of existing or datacenter environment
• Designs and implements system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends
• Designs, implements, and troubleshoots:
• SQL Clusters
• VMWare VSphere Environment
• Multi-site wide-area network (WAN) environments

Confidential, Rockville, MD

Network Engineer

Responsibilities:

• Responsible for SaaS platform infrastructure, connectivity and interconnectivity of two offsite datacenters,
• Installs, configures, tests, and maintains operating systems, application software, and system management tools in a datacenter environment
• Works with and advises team members and customers on best practices, advanced troubleshooting, and future systems designs
• Provides and updates documentation, Visio diagrams, and functional designs of existing or datacenter environment
• Designs and implements system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends
• Designs, implements, and troubleshoots:
• Modern networks, including TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless
• Multi-site Active Directory 2012 environments
• SQL Clusters
• VMWare VSphere Environment
• Multi-site wide-area network (WAN) environments
• VPN Connections to 3rd parties and partners
• Evaluates datacenter environment and recommends best practice solutions

Confidential, McLean, VA

Systems Engineer

Responsibilities:

• Installs, configures, tests, and maintains operating systems, application software, and system management tools
• Works with and advises team members and customers on best practices, advanced troubleshooting, and future systems designs
• Provides and updates documentation, Visio diagrams, and functional designs of existing or future customer environments
• Designs and implements system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends
• Designs, implements, and troubleshoots:
• Modern networks, including TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless
• Multi-site Active Directory 2003/2008/2012 environments
• Microsoft Exchange 2003/2007/2010/2013 environments
• Multi-site wide-area network (WAN) environments
• On-premises networks with multiple WAN and virtual local area network (VLAN) configurations, including routing, routing protocols, switching, internet, and overall network architecture
• Virtualization environments
• Storage Area Networks
• Evaluates current client environments and recommends best practice solutions
• Tests and evaluates network systems to eliminate issues and create improvements
• Effectively communicates issues and provide alternative solutions
• Regularly travels to client sites as needed
• Provides on-call and after hours support as necessary

Confidential, Bethesda, MD

Network Administrator

Responsibilities:

• Responsible for day-to-day maintenance, upkeep, security, and administration of the server network environment, including building and upgrading servers and the maintenance and upgrades of two VMWare environments
• Coordinated and configured network resources for their various projects and rollouts
• Implemented and ensured network security procedures
• Supported clients and customers and worked with outside contractors on special projects
• Maintained existing security standards and monitoring to adjust to new and upcoming threats
• Presented new concepts to the Director of IT and/or other company executives to solve existing or prevent future business issues
• Monitored the network using alert software and protocol to ensure consistent uptime and address any problems quickly and efficiently
• Implemented and managed the mobile management platform

Confidential, Gaithersburg, MD

Network Engineer

Responsibilities:

• Consulted with small and medium-sized businesses to provide IT solutions that would enable them to meet their organizational goals
• Assessed current network state and any outstanding issues
• Diagramed the current network state using Visio
• Coordinated with organizational leaders to craft guidelines for desired network needs and capabilities
• Developed proposals based upon these guidelines
• Implemented agreed upon changes and upgrades
• Provided periodic server, system, and architecture maintenance, updates, and troubleshooting
• Instructed users on new or updated software, hardware, and platforms
• Supported desktop operations

Confidential, Leonardtown, MD

Network Administrator

Responsibilities:

• Provided network maintenance and administration as well as desktop troubleshooting in support of the faculty, students, and support staff
• Managed network consisting of five servers and approximately 300 users
• Managed and maintained asset database
• Developed new life cycle policies based upon needs, budget, and equipment viability
• Instructed users on new software and technology
• Deployed new Avaya IP phone system
• Implemented new whiteboard technology to the classrooms

Confidential, Baltimore, MD

Network Consultant

Responsibilities:

• Monitored, managed, and resolved server and desktop issues on various segments of Confidential ’s WAN
• Trained and consulted with users to maintain productivity
• Ensured network connectivity locally at the Baltimore, DC, and Columbia offices
• Managed desktop support
• Worked with interconnectivity between the three offices and headquarters in Chicago
• Supported many different types of financial, personnel, data warehousing, and proprietary insurance software
• Conducted training for new users
• Trained current users on new technologies, software, and hardware

Confidential, Hunt Valley, MD,

WAN Administrator (FAA/ACE-IDS5)

Responsibilities:

• Configured, tested, deployed, and maintained primary system (ACE-IDS) for information dissemination to air traffic controllers in the Greater Middle Atlantic region
• Deployed ACE-IDS workstations, servers, and software for weather reporting systems and information
• Integrated system requirements and optimized system performance
• Utilized Cisco and Intel routing and switching systems for LAN and WAN switching and interconnectivity
• Worked closely with FAA organizations and internal air traffic customers to deliver weather systems capabilities and information
• Trained end users and FAA technicians on system
• Implemented transition from the initial phase of contractor control to total integration and control by the FAA

Confidential, Baltimore, MD

Network Technician

Responsibilities:

• Responsible for maintaining network connectivity throughout our WAN for multiple LANs
• These various LANs used various different network operating systems (NOS), and supported many different types of financial, personnel, and data warehousing software that ran across these networks
• Additionally, there were three different types of email systems that I had to ensure interoperability between them (MS Exchange, Lotus, Novell)

Confidential, Baltimore, MD

Senior Network Specialist

Responsibilities:

• Supervised and managed military network locally and within an established war zone
• Configured and deployed integrated network
• Directed the work of subordinate Network Technicians
• Identified and resolved complex problems and issues that impacted on the accomplishment of the Marine Corps’ strategic objectives
• Predicted potential issues and proposed recommendations for preventative actions
• Configured network data dissemination via radio, satellite, and microwave transmission
• Trained non-technical personnel on technical platforms to enable the performance of their duties
• Systems and platforms maintained included MS Exchange, Windows NT, Windows 2000 Server, Windows XP, Active Directory, and Cisco routers and switches

Confidential, Camp Lejeune, NC

Senior Network Administrator/Training Officer

Responsibilities:

• Configured and deployed integrated network
• Directed the work of subordinate Network Technicians
• Identified and resolved complex problems and issues that impacted on the accomplishment of the Marine Corps’ strategic objectives
• Predicted potential issues and proposed recommendations for preventative actions
• Configured network data dissemination via radio, satellite, and microwave transmission
• Trained non-technical personnel on technical platforms to enable the performance of their duties
• Coordinated and delivered training for peers and subordinates
• Learned new techniques and technologies and in turn taught these new skills to junior techs and to end users