Senior Support Engineer Resume Ann Arbor, MI - Hire IT People

SUMMARY

Advisor and instructor for National Cyber Defense competitions at the high school and collegiate level.
Ten + years experience in Computer administration while troubleshooting system issues.
Technical Advisor for Washtenaw Community College Computer Security organization.

AREAS OF EXPERTISE

TECHNICAL SKILLS

Windows XP: Windows 8,2003 - 2012

Microsoft Office Suite Software-: Office 2010

Basic Knowledge of: C++,Python, Perl, Shell script, Java, HTML

Firewall: Cisco, Barracuda, Pfsense, Paloalto Juniper

SSLVPN/IPSEC: BarracudaVPN OpenVpn, SSL Certificates

VOIP: Barracuda Cudatel,Freepbx,Asterisk,3CX

Multiple Linux Flavors, Mac Systems: Debian, Ubuntu, Mint, Centos, RHEL

Spam Prevention: Barracuda Spam Firewall, Spam Assassin

VMware, Virtual PC: ESXI, VCenter, Microsoft HyperV

AWS Security: Working with lAM's policies,2FA authentication

PROFESSIONAL EXPERIENCE

Senior Support Engineer

Confidential, Ann Arbor, MI

Responsibilities:

Technical Support Engineer II

Confidential Ann Arbor, MI

Responsibilities:

Over the phone Configuration, Installation of Customers Products
Gained a higher understanding of Troubleshooting production networks with little or no initial direction
Worked with Development team on Bug reporting for system Improvements.
Team Collaboration in a group setting to discuss new issues with Current software and hardware issues.
Interviewing and Training of new Employees

Network Engineer

Confidential, Adrian, MI

Responsibilities:

Setup and administrated company networks
Development of networks resources tailor made to customers needs
Customer Migrations from physical to Virtual environments
Achieved a better understanding while Designing and implementation of remote system
Improved Problem solving skills in day to day Network Connectivity issues.
Development and Design of Digital Signage System.