SUMMARY

Self - motivated and process driven System Analyst with 8yrs of progressive advanced experience. To implement best practices this past year I was granted the opportunity to define Operation Service Management Functions by designing . Access Management, IT Operations Management Function and Technical Management. I consider myself a very reliable team player bleeding with personality.

TECHNICAL SKILLS

• Security: BAE Systems IPS and IDS management, Symantec (Sep 12.1), Sophos, Barracuda ASA firewall and Spam filter, Metasploit, Cain & Abel, Kali Linux, Qualys, Risk Management and Compliance. Perform advanced event and incident analysis, perform threat and vulnerability assessments.
• System Administration: Asset Management, BMC client manager, Avamar (EMC) SCCM, agent-based log management (LEM) HP Web Jet Admin, Server design and deployment, Active Directory, VM ware, cluster management (vSphere 6.0), Azure Hyper-V
• Networking: DNS, DHCP, NAS, SolarWinds (Orion), Windows Server 2k8 2k12 2k16, TCP\IP, knowledge of LAN, WAN TCP\IP and UDP, EAPOL.
• Programing Languages: Exposure to PHP (6mos) Linux: Proficient on platforms (kubuntu, Ubuntu GNOME) Exposed to C++, Windows Shell scripting, Unix (Mac OS)

PROFESSIONAL EXPERIENCE

Systems Analyst

Confidential, Washington, DC

Responsibilities:

• Develop solutions by evaluating critical business requirements and converting them into technical specifications for business operations.
• Responsible for virtual infrastructure capacity management, resource management and operation of vSphere and ESXi.
• Responsible for managing and maintaining the universities storage-based systems (EMC Avamar) and the deployment of the storage technologies.
• Perform DNS and Exchange management within cloud solutions such as Azure external DNS and 0365.
• Collaborate with application developers and database administrators on project initiatives including performance optimization and capacity management.

Jr. Network Administrator

Confidential, Lanham, MD

Responsibilities:

• Maintains daily operations of network and system infrastructure.
• Assist with all backup, recovery, and testing of backup and recovery and ensures all systems /services have adequate disaster recovery plans.
• Perform active directory administration on multiforest domain.
• Administers system and network security including password management and user access control.
• Assist with ensuring all firewalls, SPAM, Web Content Filtering and any other IT security related system/services are properly managed either through internal or vendor resources.
• Leveraging BAE systems for security monitoring.
• Managed Data Loss Prevention and/or Data Classification in accordance with governing policies.
• Provides suggestions in the development of IT strategies and policies
• Evaluates proposed systems or system changes to determine their strategic fit within the organization.

Systems Analyst

Confidential, Charlotte, NC

Responsibilities:

• Planning and implementation of various projects and operational needs.
• Maintain virtualized system standards and compliance by monitoring application and software installation
• Create, change and delete user accounts within active directory enforcing secure provisioning using OU, SG, and strict permission policies.
• Apply OS patches, upgrades and ongoing maintenance of peripheral devices and clients on the domain.
• Troubleshooting IP and Vlan configuration of workstations on the domain.
• Installation and configuration of PGP encryption software to proprietary enterprise laptops.
• Perform Vulnerability scans against host on the network to prevent possible intrusion’s.

Tech Support Specialist

Confidential Chapel Hill, NC

Responsibilities:

• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; and making modifications.
• Performed Qualys scans for vulnerability checks quarterly i.e.
• Application Whitelisting, Application Package Control, Browser checks for highjacks and add-ons and port.
• Utilized RSA Security Analytics to analyze reports or possible vulnerabilities that may reach clients
• Responsibilities include and are not limited to creation, modification and editing objects, organization units and security groups within Active Directory.
• Responsible for securing network systems by establishing policies and monitoring system access.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required.
• Performed AV scans and cleanup once notifications were received from NAC client on local host.

Technical Support Analyst

Confidential, Cary, NC

Responsibilities:

• Responsibilities include utilization of Virtualized desktop to support end users on LAN/WAN platforms
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to the final resolution and collaborated with internal departments to mitigate any potential flaws in policy and procedures and creating new SOPS
• Access software updates, and act as a subject matter expert for frequently asked questions.
• Identify and learn appropriate software and hardware used and supported by the organization.

Server Engineer

Confidential, Winston Salem, NC

Responsibilities:

• Install new / rebuild existing HP Gen4 enterprise servers and replaced with HP Gen8 servers and configured hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups utilizing Symantec System Recovery and Ghost imaging software.
• Respond to client inquiries regarding system degrades and application drawbacks and provide immediate support to promote system stability
• Requires 85% travel to oversee building and installation of server hardware from start to finish

Desktop Support / Mortgage Specialist

Confidential, Greensboro, NC

Responsibilities:

• Installed, maintained, and operated multi-user systems for intranet connectivity
• Provided user support for the networks LAN and WAN with the system administration to identify bottlenecks and connection failures.
• Provided support on Windows Server as well as Linux operating within a LAMP clustered environment
• Diagnosed and resolved technical hardware and software issues that could have been caused by update dependencies to end users on the network.
• Provided comprehensive information to homeowners regarding mortgages, escrow, and loan history

Computer Technician

Confidential, Greensboro, NC

• Tested and assessed the condition of donated personal computers
• Computer Hardware Installation- Replacement & Upgrades
• Computer virus removal
• Reimaging of system software

Computer Engineer

Confidential

Responsibilities:

• Provided technical expertise in PC software and security infrastructure
• Assisted the operations team with preparation of router configuration for new installation