SUMMARY:

Systems administrator proficient in the installation, configuration, and maintenance of Windows hardware and operating systems. Adept at systems, user, and applications support, root cause analysis, and system hardening. Seeking permanent/long - term roles in the Confidential area following more than a decade of supporting Department of Defense contracts.

SKILL:

• PC, Apple, Sun, and SGI systems
• Windows, Solaris, macOS, UNIX/Linux, Android, and iOS
• Active Directory, VMware, Antivirus/malware/security tools, local/group/security policy, Windows registry, firewall rules, DNS, SMTP, FTP/SSH, VPN clients
• Hardware and software RAID, disk arrays, NAS, drive imaging/cloning and restoration tools (Symantec/Norton Ghost, Acronis, Backup Exec)
• Routers (wired and wireless), switches, hubs, modems, wireless access points, Bluetooth, VoIP/VTC systems
• System and peripheral assembly, installation, upgrades, vulnerability scanning, system hardening, patching (IBM BigFix, SCCM), and diagnostics
• Level/VIP user support experience

EXPERIENCE:

Confidential, Bronx, NY

Responsibilities:

• Left my last position and relocated back home to Confidential to assist an ill family member and others with household duties during her recovery for the past year.
• Kept abreast of emerging technology updates while out of work (PCI-e 4.0, USB 4, 5G networks, etc.)
• Recommended, tested, and supported Windows systems and peripherals for Confidential, CPA, at his home office, ensuring they were functional and secure for his tax return preparation business
• Assembled an AMD Ryzen 7 2700X system from individual components to be used as my master system and test bench running Windows 10 Pro with enough RAM and storage to support virtual machines, if needed
• Supported Windows systems, routers, iPads, iPhones, and Android devices (TVs, phones, tablets) for family members and friends
• Tested the latest Windows 10, Android 10, and iOS/iPadOS builds
• Researched useful skill sets which were not needed in my prior positions, such as PowerShell scripting, advanced Active Directory support, and mobile device security

Confidential, Washington, DC

Senior Windows / VMware System Engineer

Responsibilities:

• Provided technical support to PP&O Marines of all ranks responsible for monitoring and reporting the status and current deployments of Marine Corps forces around the world
• Responded to after-hours support requests from Marine Corps Operations Center watch officers to ensure they can continue to perform mission-critical duties 24/7
• Managed multiple Windows 2008 and 2012 virtualized servers via VMware vCenter
• Patched systems via IBM BigFix and SCCM to mitigate any vulnerabilities detected via Assured Compliance Assessment Solution (ACAS) scans
• Hardened Windows operating systems and applications according to Security Technical Implementation Guides (STIGs) to maintain security compliance and prepare systems to attain an Authorization to Operate (ATO) on the SIPR network
• Performed monitoring and weekly failover of resources via Veritas Cluster Manager to ensure availability of the SharePoint portal and file shares
• Assisted in the scheduling, setup, and troubleshooting of secure and unclassified video teleconference (VTC) meetings running on Cisco conference bridges and equipment for Marines including high-ranking VIP officers
• Secured office facilities in the evening by ensuring spinlocks were engaged and alarms armed

Confidential, Arlington, VA

Consultant, Senior Systems Engineer

Responsibilities:

• Provided remote systems administration (via a secure RSA token) including hardening and patch support for clients’ virtualized Windows 2012 R2 servers via VMware vCloud Director 5.5
• Managed resources for virtualized Windows Servers including assigning appropriate amounts of RAM, processor, and storage capacity to each system via vCloud Director interface as needed within their individual data centers
• Utilized information assurance vulnerability alert (IAVA) scanning tools to detect server vulnerabilities in need of remediation via patch application, policy settings, and firewall rules
• Created inbound and outbound TCP & UDP firewall rules to secure client servers
• Assisted in editing domain policies via the Group Policy Management Console in response to vulnerability findings
• Planned instructional documentation detailing support steps for various systems administration tasks to provide a resource
• Researched wireless aircards and data plans to enable team members to provide secure remote client support via VPN while traveling
• Tested various mobile apps (including Skype, RingCentral, and Microsoft Office for Android) to determine reliability and compatibility for team members
• Attended conference calls and virtual meetings to discuss support for clients and possible future projects

Confidential, Springfield, VA

Systems Administrator

Responsibilities:

• Provided "white glove" hardware and applications support to Confidential personnel, including government civilian employees, contractors, military personnel, and image scientists
• Managed Windows XP/7 operating system and software installations, upgrades, and backups
• Maintained and upgraded HP workstations and servers for various clients, including guest VIPs and external personnel on-site to do testing and assessments in our labs
• Resolved various issues including printer problems and network connectivity issues as a member of the response desk team
• Test Director for TVQ and TVC Common Operation Environment (COE) migration testing, responsible for determining which mission-critical applications were incompatible with the new environment installed on testbed systems
• Responsible for supporting physical and virtual (via VMware vSphere) servers and workstations in mixed Windows (2008 R2/7/XP) production and test environments
• Executed duties as an Information Systems Security Representative (ISSR) and Data Transfer Agent (DTA) ensuring the secure transfer of mission critical data between classified and unclassified networks, enforcement of security protocols, and preservation of data integrity
• Supported a variety of commercial off-the-shelf (COTS) and government off-the-shelf (GOTS) software including SOCET Set/GXP, ENVI/IDL, ArcGIS, RemoteView, JMP, MATLAB, and MathCAD via installation, license management, and troubleshooting
• Performed account maintenance via Active Directory, system hardening via Gold Disk vulnerability scans and IAVA patching, and image management (creation, backups, and restoration)
• Monitored Remedy queue to respond to incoming support tickets, meeting SLA requirements while assisting users on the NGAnet, SBU, and TIDE networks
• Contributed to support of the SRD network’s Sun Solaris 8 systems (Sun Fire V880, Ultra 5) including reboots, troubleshooting in maintenance mode, and account management, maintaining data availability until the successful permanent shutdown of the network prior to our Base Reallocation and Closure (BRAC) relocation
• Maintained the legacy Network-attached Storage (NAS) device and HP StorageWorks disk arrays on the SRD network, ensuring data availability to the users and integrity of data backups for restoration and disaster recovery requirements
• Created snapshots via vSphere of critical Windows servers prior to maintenance, allowing the ability to restore to the prior snapshot if necessary
• Completed Learning Tree and BAE virtualization classes
• Completed Red Hat Systems Administration I (RH214) class

Confidential, Falls Church, VA

System Engineer Leader

Responsibilities:

• Supported server images via creation and maintenance of patch policies, patch application testing, and security compliance for Windows, UNIX, and Linux systems and virtual machines
• Utilized VBScript with WMI, batch programming, and the Windows Installer to aid in patch policy and package assembly

Confidential, Washington, DC

Senior Systems Administrator

Responsibilities:

• Provided "white glove" support to General Counsel Jeh Johnson and his team of attorneys, as well as government, military staff, and other VIPs
• Managed operating system and software installations, upgrades, and backups
• Configured Blackberry phones for use by the staff, including testing and providing instructions and demonstrations to the users
• Resolved various issues including printer problems and network connectivity issues as a member of the response desk team
• Supported users’ network and email account issues
• Provided detailed instructional documentation for installations
• Assisted in supporting Exchange, Blackberry, HBSS, Safeboot, Liquid Machines, Hercules, and print and file servers
• Performed research and evaluation of hardware and software, allowing the client to purchase the most suitable equipment to support mission-critical operations
• Hardened servers to conform to government security requirements (adhering to Windows security checklist and DoD Gold Disk, vulnerability scanning and remediation, disabling of unnecessary and exploitable services)
• Utilized Linux-based tools including Knoppix live distros, GParted, and Ophcrack to support hardware diagnostics, configurations, and Windows password recovery
• Built and updated file server images via Symantec Ghost for rapid deployment of new servers and to maintain backups
• Managed data backups and restorations via Dell PowerVault tape libraries utilizing Symantec Backup Exec
• Worked with the General Counsel response desk to support NIPRNet and SIPRNet users and hardware, including user/system account maintenance via Active Directory and configuration of Blackberries and the Blackberry server for email and remote wiping for protection of sensitive data
• Scanned legal documents into PDF format that they may be stored online for the lawyers to access as needed, increasing their productivity via reducing time required to access the documentation
• Assisted in hardware inventory and repair order tracking to maintain compliance in asset management

Confidential, Alexandria, VA

Systems Administrator

Responsibilities:

• Supported the Information Assurance laboratory systems (Windows 2003 Server, Solaris 10, XP Pro) and equipment, including Cisco routers, hubs, APC UPS units, KVM switches, HP printers, and smartcard readers
• Performed server/workstation/laptop setup and maintenance of classified SIPRNet and unclassified NIPRNet systems, supporting approximately 50 local users plus visiting clients and remote Juniper VPN users
• Configured PKI (L)RA systems allowing DSS to establish itself as its own Authority (CA), letting them create their own s, saving them time by eliminating the need to request s from other CAs
• Hardened Windows and Solaris systems to conform to government IT security requirements via reduced networking installations, vulnerability scans and remediation, and disabling of unnecessary and exploitable services
• Secured government systems via DoD Gold Disk and Harris STAT, scanning for vulnerabilities and ensuring any detected IAVAs were remediated as necessary
• Prepared IBM ThinkPad laptops, including image installation, remote VPN connectivity, and software updates, for various clients
• Responsible for personally supporting VIP users including the Director of the Confidential, generals, and other high-ranking government and military personnel
• Provided application support for users, as needed
• Managed scheduled backups (full and incremental) for mission-critical servers and prepared backup media (DAT tapes) for offsite storage in compliance with disaster recovery requirements
• Designated support lead for Polycom videoconferencing units and SmartBoards
• Responsible for configuring and establishing IP connectivity for VoIP/VTC sessions for the DSS director and other users, enabling remote communication between sites
• Built system images tailored to mission-supporting clients and projects
• Managed the Office of the Designated Approving Authority (ODAA) file server and its user accounts, including providing documentation for obtaining secure remote access
• Maintained regularly updated inventory of all lab systems, routers, switches, and miscellaneous equipment for asset management
• Appointed the JWICS systems administrator for the SCIF, responsible for supporting TS/SCI workstations and secure storage
• Built a flash archive server for backup of Solaris systems providing additional storage and protection for client data
• Configured a Reflection SFTP/SSH server for client use in exchanging secure documents
• Wrote instructional documentation for the client Reflection SFTP/SSH server
• Replaced SAS drives in HP StorageWorks NAS disk arrays as needed and reconfigured their RAID controllers to accommodate various striping and mirroring configurations (RAID 5 and 10)
• Assisted in cutting, crimping, and running Cat5 ethernet cables to data center network routers and switches for network/comms upgrades and installations
• Ensured safe shutdown and restart of systems following an unscheduled power outage, confirming viability of mission-critical data upon restoration of power
• Completed for Solaris 10, REM server, and Retina scanner

Confidential, Washington, DC

Computer Scientist

Responsibilities:

• Assisted in development of a Java/JSP image comparison database application to significantly reduce the time required comparing samples
• Developed HTML-based materials database
• Began migration of materials database data into a Firebird relational database
• Researched and recommended hardware and software for projects, including ruggedized notebook systems for field work
• Provided some systems and user support for Windows, Mac, and Linux systems
• Worked as a lab technician using such equipment as color calibration devices, FLIR infrared cameras, and a ColorEye 7000A calorimeter

Confidential, New York, NY

Computer Support Specialist

Responsibilities:

• Supported campus-wide project to replace end-of-life Windows 98 systems with XP
• Performed hardware and software upgrades/installations of Dell desktop systems for faculty and staff on multiple campuses
• Assembled and repaired Dell systems and HP printers
• Provided help desk support for users located on multiple campuses in conjunction with Track-It support management software
• Provided in-home VIP support for professors' systems

Confidential, New York, NY

Consultant

Responsibilities:

• Provided server, user, and applications support for Diane von Furstenberg and her designers on PC clients running XP and Apple MacOS X systems
• Configured new systems for users and established their network connectivity with access to drive shares
• Installed and tested new hardware and software packages, including Blue Cherry and Solomon IV workstations
• Aided in migration of client data to the Blue Cherry system enabling the client to more effectively manage their fashion and supply chain data
• Researched and evaluated hardware/software for client needs
• Configured wireless router enabling clients to access the office network via laptops
• Personally worked with Diane von Furstenberg, configuring her AOL account and demonstrating updated functionality, ensuring it was working to her satisfaction

Confidential, Cambridge, MA

Systems Manager/Programmer

Responsibilities:

• Managed clients’ web servers, including hardware assembly and maintenance, data archiving, and security patching
• Supported MIT Athena hardware including Sun (Enterprise 250, Sparc5/10, Ultra5/10 running Solaris 8) and SGI (Indigo, Oxygen running IRIX 6.2-6.4) systems
• Performed IRIX installation and system checks in preparation for MIT Athena loads
• Configured Solaris systems for projects requiring virtual hosting
• Assembled IBM Netfinity server for configuration with Lotus Domino, allowing client to utilize a more powerful server during Domino testing and production
• Established multi-platform student/intern lab consisting of about a dozen systems for the development and testing of internal and client applications, increasing the availability of previously shared workstations
• Participated in planning of network aspects of office and server room renovations, resulting in more efficient utilization of resources
• Produced instructional documentation, inventories, and status reports for systems and software
• Supported a mix of PC, Apple, Solaris, and SGI systems for various users, including MIT professors, administrators, staff, students, and the MIT Museum
• Configured Windows and Apple workstations for users as needed, performing upgrades and installations
• Researched and evaluated hardware/software for internal and client needs
• Completed Mac OS X for administrators
• Completed for Lotus Domino R5 administration