Volunteer issue tracker maintainer/JIRA administrator Resume Seattle, WA - Hire IT People

SUMMARY:

To provide excellent customer service and support for a wide array of technological products.

PROFESSIONAL EXPERIENCE:

Volunteer issue tracker maintainer/JIRA administrator

Confidential

Assist users in submitting valid JIRA bug reports on Confidential builds.
Assign bug reports to community developers and device maintainers.
De - duplicate reports.
Monitor existing reports through releases to make sure fixed issues are actually fixed and open issues are actually still a problem.
Moderate subreddit, directing bug reports to JIRA

JIRA Administrator

Confidential, Seattle, WA

Administered two JIRA instances and one Confluence instance for public and internal bug tracking and planning.
Created JIRA projects, workflows, screens, field configurations, and managed user accounts and groups for users.
Wrote an Android app against JIRA's REST API to collect crash reports and bugreports from phones.
Generated weekly spreadsheets of above crash reports from devices and provided them to developers and managers.
Wrote DropWizard caching proxy for above app when traffic outgrew JIRA's capabilities
Worked with users, paid and volunteer developers, QA, and managers to reproduce, test, verify and track bugs, feature requests and other issues with Android/ Confidential OS/ Confidential devices.
Monitored MediaWiki and IPB instances for spam and user assistance, created new wiki pages and forums

Volunteer Issue tracker maintainer/JIRA administrator

Confidential

Assist users in submitting valid JIRA bug reports on Confidential snapshots and valid regression reports on Confidential nightly builds.
Assign bug reports to community developers and device maintainers.
De-duplicate reports.
Monitor existing reports through releases to make sure fixed issues are actually fixed and open issues are actually still a problem.
Generate weekly spreadsheets of crashes reported from devices.

Security Officer

Confidential, Denver, CO

Patrolled buildings, assessing possible fire hazards, security threats, etc.
Assisted building evacuation during fire alarms/drills
Repaired computer equipment related to security needs
Assisted other officers with new procedures using email/Word instead of paper forms
Managed alarm monitoring and badge printing software and DVR-attached cameras

Solutions Advisor

Confidential, Grand Rapids, MI

Studied a wide range of technological products and became skilled in their use
Assessed consumer needs and provided relevant advice
Recommended computers and digital products to meet customer requirements and ensure satisfaction

Computer Consultant

Confidential, Novato, CA

Sr. Computer Technician / System Administrator

Confidential, Novato, CA

Managed and maintained 10 node NT/Win9x network
Troubleshot and repaired a vast range of hardware and software related computer issues
Provided support and advice for customers with malfunctioning computers
Rapidly promoted to Sr. Technician