SUMMARY

I am a senior IT specialist with top - notch experience. My career philosophy is that knowledge is freedom. Therefore, I am eager to continue to learn and be exposed to new technologies, concepts and solutions. My customer service and work ethic record are impeccable and reflect the best in industry practices.

PROFESSIONAL EXPERIENCE

IT Support Engineer

Confidential

Responsibilities:

• Senior IT support Engineer and team Lead in the New York State University Medical School and the University Hospital (4500 users).
• Serving as a liaison between backend and frontend and last point of escalation for all technical issues coming from the Help Desk.
• Making final determination on priority and staff assignments to such issues.
• Managing a team that is tasked with the migration of the entire institution from Windows 7 to Windows 10.
• Troubleshooting all post-migration technical issues.
• Intensively working with Active Directory and the institutional network.

IT Support Engineer

Confidential

Responsibilities:

• Providing onsite and remote IT support for 6 thousand users at Omnicom Group - Advertising and marketing holding company on behalf of Confidential -Packard Enterprise.
• Team leader for 10 IT support engineers.
• Install new/rebuild existing PCs and Macs, configure hardware, peripherals, services, settings, directories, storage.
• Perform daily system monitoring verifying the integrity and availability of all hardware.
• Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.
• Use Service Now to organize one’s tickets queue and for managing incidents and tasks intended for other IT departments.
• Organize and coordinate activities associated with installation, deployment, and upgrade of software (Windows and OSX), hardware, voice/video and network facilities as it relates to the deskside environment.
• Create user accounts and set up devices for VOIP telephony and voice mail.
• Provide on-going education and training to non-technical end-users and novice technicians.
• Propose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems.
• Troubleshoot Windows /7/8.1/10 and Apple Mac (OSX) operating systems, and PC/Mac hardware.
• Troubleshoot and configure devices including iOS iPhones, Confidential, and Mac books.
• Network connectivity troubleshooting TCP/IP, DHCP, and DNS.
• Resolve local and remote issues with multiple computer software applications.
• Installing and trouble-shooting of Cisco All-Connect client both for PC and Mac.
• Using Okta ticketing system (OMC page).
• Backing up the company server using Symantec Backup Exec.
• Using Casper Suite to deploy Mac OS Images.
• Installing VM Box virtual machine on PC and Mac.
• Servicing mail accounts for Microsoft Outlook (both PC and Mac), PST, OST files management.
• Installing, maintaining and trouble-shouting MS Office 365 (and older versions) on PC and Mac as well Adobe CS applications.

IT Support Engineer

Confidential

Responsibilities:

• Managed Services Provider for over 3,000 corporate clients.
• Remote and on-site technical support for small and medium size companies using Kaseya, GFI, Autotask.
• Account manager for several banks and energy companies.
• On a daily basis, utilizing Active Directory, Exchange Server, Cloud Services, Sophos Clouds, Google Apps, Networking, Open DNS, TCP/IP, DHCP, VOIP.
• Service router and printer wired and wireless settings.

IT consultant

Confidential

Responsibilities:

• General level 3 ITS support for the entire NYC office of the company using ticket tracking system IQ Track.

IT consultant

Confidential, NYC

Responsibilities:

• Tier 3 software technical support. Installing, setting up, and maintaining Adobe products and Java for PC and Mac.
• Supporting proprietary thin client.
• Certifying compatibilities between Windows, Mac OS, Adobe products and Java versions.
• Security settings in Java, IE, Safari, Mozilla Firefox.
• Upgrading Mac operating systems.
• Providing both on site and remote support for 2500 users.
• Exclusively assigned to executive department of Confidential as the only staff member to work on executive department computers
• Using ticket tracking system Remedy.

IT Consultant

Confidential

Responsibilities:

• Successfully implemented a project for migration from Windows XP to Windows 7 using pixie file and USMT.
• Reimaged laptops and workstations.
• Provided technical support at all levels after migration including but not limited to: Citrix client and NGD, Microsoft Office 2003-2010.
• Worked on troubleshooting and phones installation.
• Troubleshooting for networks printers.
• Setting up mobile devices - Confidential, Confidential and Confidential .
• Worked with User Administration via Active Directory.
• Accomplished set up of audio-video equipment in all conference rooms upon request.
• Provided comprehensible training and support to all employees after migration to the new operating system.
• Repaired and restored broken laptops ( Confidential and Confidential ).
• Set up desk-stations for newly hired employees.
• Serviced proprietary software used at the company.

IT Consultant

Confidential

Responsibilities:

• Performed Windows migration from Windows XP to Windows 7 for Confidential on behalf of Confidential Corp using MED-V.
• Provided technical support for the bank staff after the completion of the migration.

IT Consultant

Confidential

Responsibilities:

• Worked as a Level II technical support on a project for Confidential
• Corporate office moved to a new location, requiring disconnecting and re-connecting, configuring and setting up of approximately 2,000 computer units, including desktops, workstations, docking stations, and laptops, both PC and Mac.
• Responsible for connecting the Mac units of the entire Publishing Department to the printers through the corporate servers.
• Performed re-configuring and setting up of Outlook Express accounts, both for PC and Mac.

IT Consultant

Confidential, NYC

Responsibilities:

• Worked on a project as a team lead on behalf of ICC/ Confidential Corp. for the NYC Confidential .
• Performed maintenance and hardware/software upgrades to laptops and desktops throughout the public schools system of New York City.
• Used Ghost Imaging software and Absolute Manage server.
• Performed desktop and laptop Windows migration from Windows XP to Windows 7, using pixie file and Windows AIK.