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Support Specialist Resume

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Springfield, VA

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SUMMARY

Result driven and skilled help desk technician with 5+ years of experience providing PC and Client/Server tech support for small to medium sized businesses. Has vast experience in diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Well - versed in direct and remote analysis with strong critical thinking communication and people skills. Able to thrive in fast-paced and challenging environments where accuracy and efficiency matter.

TECHNICAL SKILLS

  • Anti-Virus tools (Norton, McAfee
  • Windows (Vista, 7, 8,10)
  • LANs, WANs, VPNs, Routers, Kaspersky, etc.) Firewall, TCP/IP
  • MS Office (Word, Excel, Outlook, Access, Power Point)
  • Network and System
  • Security Authentication and Access Control

PROFESSIONAL EXPERIENCE

Support Specialist

Confidential

Responsibilities:

  • Provide technical support for 200+ users and ensure proper maintenance of workstations, printers and peripherals.
  • Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
  • Deploy new work stations and printers, installing operating systems, applications and drivers, and configuring network properties and hardware.
  • Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
  • Responsible for fire-ups and programming of customers' security systems.
  • Performed maintenance services on existing security systems to ensure proper operation.
  • Prepared safety log documentation and repair status Communicated with the local office as to the progress and/or problems while out in the field.

Electronic Security Technician

Confidential, Springfield, VA

Responsibilities:

  • Responsible for diagnosing, testing and repairing devices by following electrical repair procedures.
  • Handled the responsibility of repairing test equipment and electronic component.
  • Maintained electronic security systems and equipment to ensure effective operation of system and services.
  • Handled the task of preparing documentation like safety logs and repair status for providing and supporting materials.
  • Communicated with administration and district staff for receiving and conveying information to resolve concerns and issues.

Computer Hardware Repair Specialist

Confidential, Alexandria, VA

Responsibilities:

  • Monitored and controlled stock component, and placed orders for required hardware component.
  • Handled customer calls and solved complex issues.
  • Assisted colleagues in understanding the scope and nature of the methods of hardware upgrades.
  • Updated new technologies and current market trends.
  • Monitored quality and current status of computer hardware along with electrical circuitry and electronics.
  • Responsible for installing, maintaining and repairing various hardware products.
  • Handled the task of reviewing user calls.
  • Maintained secured networks and ensured operating systems were running effectively.

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