Senior Solutions Interoperability Test (SIL) Engineer Resume

SUMMARY:

Highly accomplished quality assurance and software test engineer with in - depth experience developing and implementing large-scale solutions for call center operations. Keen attention to detail and superior leadership aptitude consistently demonstrated in managing more than 300 virtual servers and desktops in a VMware 5.x environment. Strong commitment to delivering optimal quality assurance support, including critical disaster recovery solutions testing. Exceptional work ethic and a highly versatile employee. Extensive knowledge of both Waterfall and Agile Development processes. Lead several technical test projects, from conception phase through integration/implementation, for various Confidential product lines. Customer exposure and experience based on driving customer escalations to closure. Long standing Top Secret (BI) security clearance, recertified in 1994.

TECHNICAL SKILLS:

Operating Systems: MS Windows 2008 R2/2012 (Servers), MS Windows 7 and 8.1, Linux/Red Hat 5.8 to 6.2

Databases:, Oracle 10g, Informix, MSSQL 2008/2012, Postgre SQL

Applications: Confidential Aura Product Line 6.3/7.0, Confidential Cloud and Collaboration Environment, VMware 5.xInteraction Center, Operational Analyst 6.1: 7.1.3, MS Exchange 2010, MS Office 2010, IBM Rational ClearQuest 8.0, HP Quality Center 12, JIRA

Automation Test Tools: ,, Silk Test, QTP, TARTS, Selenium

PROFESSIONAL EXPERIENCE:

Confidential

Senior Solutions Interoperability Test (SIL) Engineer

Procured and maintained customer-like lab environments with $250K annual budget.
Ensured quality release of Confidential Cloud Enablement Solution 1.3.2 in a Virtual Enablement and Collaboration POD 3.0 environment while satisfying pre-established deadlines and new feature release dates.
Increased Collaboration POD Aura applications performance by 10% by leading improvements and design changes - satisfaction surpassed performance matrix, scalability, and failover/recovery requirements.
Championed, implemented, and executed test strategies and development test plans at various levels while maintaining adherence to Agile processes.
Deployed and administered 376 virtual applications in a VMware 5.5 dual data center environment for Confidential Cloud Enablement Solutions per business product and architectural design requirements.
Pioneered and executed manual test cases covering a wide spectrum of scenarios to deliver a maximum quality experience to end users and service providers.
Acquired and maintained extensive knowledge of company products (e.g. Aura Communication Manager, Aura System/Session Manager, Elite Multichannel, Experience Portal, and Session Border Controller).

System Test/Verification Engineer

Confidential

Ensured optimal functionality of software by conducting Confidential service pack testing and certified targeted defects.
Drove new feature requirements testing for future Confidential releases.
Initiated regression testing for service pack fixes on software defects.
Collaborated in controlled introduction of customer Confidential hardware and software installations across Beta locations.

System Test/Verification Engineer for Interaction Center/Operational Analyst

Confidential

Established initial lab environments in Pune, India, during product line transition.
Provided onsite support to various locations to eliminate issues and ensure proper use of products.
Ensured delivery of superior quality while simultaneously meeting scheduled release dates during testing phase for Interaction Center and Operational Analysis releases 6.0 - 7.1.2.

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