EXPERIENCE:

Confidential

Strategic Sales Operations Administrator

• Worked with Sales partner team to build and implement the Salesforce Partner community on the Napili template
• Work with users to build ad - hoc reports and dashboards.
• Partnered with outside consultants in building and implementing SFDC Partner community
• Set up users with based on function, locale, and hierarchy.
• Build process builder, and Flow for updates and apex callouts.
• Created workflow to trigger approvals, updates and time-based emails.
• Provided support of Marketo, Gainsight, Zuora and Zendesk to business partners through Salesforce configuration changes
• Maintain data backup using the Salesforce data export scheduling to store on a weekly and monthly basis
• Utilize SFDC data loader for DML execution.
• Develop new SDR process utilizing the Opportunity and Task relationships with workflows, validation rules, and apex triggers.
• Design, developed apex trigger on Opportunity to track contacts.
• Design, developed apex trigger on Campaign to capture new contacts and to populate the Campaign based on the lead source.
• Developed and troubleshoot test method for VF pages controllers and extension, apex code and triggers.
• Lightning component building on Partner Community.
• Administer third party vendors such as Outreach, ZoomInfo, LeanData, Yesware, and Linkedin Sales Navigator.

Confidential

Sales Operations / Salesforce Administrator

• Created and managed dashboards KPI’s for Executive Team.
• Created and managed dashboards for Sales - VP to track sales pipeline, opportunity overview (closed-won, open etc.), Lead status (lead ready, distribution) and contact status.
• Created ad hoc analytical reports for Sales Rep based on request
• Demonstrated ability to work with large quantities of lead data and convert it into understandable results in analytical and excel reporting.
• Strong problem-solving and analytical skills with large data sets from a variety of third party applications.
• Migrated two Salesforce instance. Migrating all sales, marketing and operations data with dataloader and a in-house application (built in php).
• Support Marketing and Sales analysis, reporting and dashboard requirements to allow for proactive management of key performance indicators, leads and customers.
• Developed/Reconstruct Sales apex code and VisualForce pages Questionnaire that captures prospect database specifications to Opportunity to approval process.
• Developing and implementing apex triggers and HubSpot form data integration.
• Work with the Demand Generation Marketing Manager to help support Marketo and now HubSpot integration.
• Implemented Salesforce features: State/Country Picklist and Enterprise Territory Management feature.
• Worked with the Marketing team in the transition from Marketo to HubSpot system.
• Setup and contributed in the integration of HubSpot /Salesforce /Intacct.
• Worked on Conga integration and test plan for Contracts and Billing team.
• Daily task includes setup/deactivate Users, audit permission sets, setup queues, monitor system log files, data management tools.
• Weekly task includes building custom fields, custom objects, validation rules and workflows.
• Built custom tools to monitor and capture data manipulation.
• Migrated visual force pages to Skuid as well as proof of concepts.
• Utilize Excel when working with large data structuring and manipulation for SFDC data loading.

Confidential

Technical Pre-Sales Engineer

• Participate on prospect discovery calls with functional Sales Engineer and Corporate Sales Representatives to understand and provide technical guidance and/or proof of concepts for prospect Intacct product demonstrations.
• Provided support to clients by discussing Intacct application securities such as 3-part authentications and the security integrity
• Developed proof of concepts on the Intacct Platform for Corporate and Channel Sales Representatives to demo prospect Ideal solution utilizing languages such as JavaScript, PHP and Java.
• Created RFP’s and POCs for prospective clients.
• Built integration to third party Internet provider for external code hosting in PHP utilizing Intacct web service APIs to fill application gaps.
• Utilized JavaScript scripting language to adapt partner application minimizing the need for additional browsers, giving the user a cleaner look and feel.
• Extended existing Intacct-Salesforce integration utilizing Salesforce apex trigger with price books and quote to cash.
• Introduced the use of single sign on (Onelogin) to Intacct and how it can be applied to Intacct prospect demo to prospects as well as day-to-day work environment.

Confidential, Francisco, CA

Integration/Web Developer

• Implemented a new dynamic website to integrate WordPress, MySQL and Salesforce SOAP API in conjunction with the Salesforce PHP toolkit.
• Created new PHP code lines to handle integration workload between cloud applications.
• Activated and customized customer portal to limit any additional license cost to handle non-licensed volunteers.
• Created custom objects and components to extend SFDC standard objects
• Created new Event Schedule in MySQL to trigger integration of new users or events from Salesforce.
• Created new workflows and approvals for the Event Director to oversee any changes in SFDC environment.
• Utilized SOQL commands and developed VisualForce pages and custom controllers (Apex code).
• Created new reports for user and event tracking of hours, assignments, events and schedules.
• Configured test environment utilizing MySQL workbench, IIS 7.0 (PHP), Salesforce PHPtoolkit sandboxes.

Confidential

Salesforce Administrator

• Supported existing custom applications in Salesforce using Apex, VisualForce and HTML.
• Maintained and created new custom objects and custom fields for new page layout and tracking purposes.
• Developed and implemented Salesforce analytics reports and dashboards.
• Managed new user role and profile setups and deactivation
• Worked with business units to maintain existing custom page layouts
• Created and modified list views for business units
• Developed ad-hoc reports and Dashboards as requested by user groups
• Maintained sharing rules, content folder rights, groups, and list view rights.
• Created requirements documents and test plans as part of Change Management process for new implementations and enhancements