TECHNICAL SKILLS

Operating Systems: Windows 7/8/10, MAC OSX(various), Windows 2008/2012/2016 , Linux (Centos/RedHat)

Software: Active Directory and Group Policy Management, MS Exchange 2007/2010/2013 , MS SQL Server 2005/2008, VMware ESX/ESXi 6.0+, vCloud Director, Remedy Citrix Xenapp, Backup Exec 12.5, Symantec Endpoint Protection, Trend Micro and Kaspersky Antivirus Corporate editions, Dell Open Manage applications, MS and SQL Clustering, PowerShell scripting, WSUS, SCCM 2012.Office 365 Management, Zendesk

Hardware/Networking: RAID configuration, IBM Xseries, HP and Dell servers, Cisco Router 1800 and 2600 series, Cisco ASA 5510 and PIX 500 series, Cisco 2900 and 3500 series switches, mobile device support(Android/IOS) VPN, DNS, WINS, DHCP, TCP/IP, IIS 6.0/7.0, ISA, SNMP, SYSLOG, Print and Terminal Services

PROFESSIONAL EXPERIENCE

Confidential

IT Tech Ambassador

Responsibilities:

• Support of over 400 students and 90 staff members/coaches in an online college environment
• Assist students and coaches in supporting Canvas and Healthie applications(desktop and mobile devices) including general procedures, user accounts, use of the applications, technical issues and general questions. Support is provided via email, phone or Zoom(screen sharing).

Confidential, San Diego, Ca

IT Account Administrator

Responsibilities:

• Support of over 4000 users in a multi - domain and site environment. Active directory and third party applications account management as part of the account administration team in Identity and Access Management, Compliance and Risk management. Responsibilities includeaccount creation, deletion, disabling, security group account maintenance, distribution group account maintenance, transfer of permissions and rights to folders and resources for individuals, and managing resource accounts for conference rooms. Assisted in creation of standard operating procedures and automation of AD tasks through PowerShell scripting.

Confidential, San Diego, Ca

Network Administrator

Responsibilities:

• Support of 80 users in a multi-domain and site environment. Handled projects\tasks that including documenting assets, user accounts, phone and computer assignments. Cleaning Active Directory and Sophos management console of old user and computer accounts. Completing changes to firewall and website configurations. Instituted monitoring of server and network services while supporting desktop users.

Confidential, San Ramon, Ca

Systems Administrator

Responsibilities:

• Servicing client networks remotely from the office and onsite throughout the San Francisco Bay area. Working through ticketed management system (Connectwise), served client needs which included but not limited to, Office365 and Exchange management, AV suite management,
• Active Directory and system patching, troubleshooting server/desktop hardware and software for mixed environments (PC/MAC).

Confidential, San Francisco, Ca

Systems Engineer

Responsibilities:

• Responsible for implementing and maintaining financial industry client’s technological assets through onsite and/or remote support. This includes daily support incidents, desktop(MAC/PC) and server troubleshooting, hardware/software installation and upgrades, new infrastructure build outs and relocations.
• Support included but not confined to all levels of desktop support, AD and GPO management in mixed environments(PC/MAC/Linux), VM builds, deploying A/V and WSUS, equipment setup and/or deployment, MS Office configuration, server management, cert renewal, DNS changes, workstation and server installation. Support of company SaaS, PaaS and IaaS platforms in a multi-tenant environment.

Confidential, Dublin, Ca

Windows Administrator

Responsibilities:

• Managed Print server migration (Win2003 to Win2012) and Change Order Requests and Validations for the client.

Confidential, San Diego, Ca

Systems Administrator

Responsibilities:

• Managed and maintained over 100 physical and virtual servers for DOD and VA assets hosted on the DoD .mil network with a mix of Windows 2003 and Windows 2008 virtual machines (VMs).
• Implementation responsibilities include managing and overseeing the build-out of the VMWare systems, testing to ensure all customer requirements are met, and transitioning the systems into production. Maintain the security posture of ESXi hosts, VMs and MS operating systems.
• Maintained security posture of Windows servers in accordance with DoD/DISA security and IA requirements and remediation of system security findings through GPOs or WSUS.
• Responsible for management of Active Directory, modification and creation of Group Policy Objects (GPOs) and local policies.
• Domains, DNS, migration of domain controllers from Windows 2003 to Windows 2008. Administration of Domain, local, and terminal server users.

Confidential, San Diego, Ca

Senior Server Engineer

Responsibilities:

• Managed and maintained over 2000 servers for hundreds of small and medium-size clients in an enterprise environment. Support included software, antivirus and patching management through SCCM. AD and DNS Management, AD and domain migrations, PowerShell and basic scripting support for server tasks and group policy management. Designing, implementing, supporting and administering Active Directory networks.
• Managed virtualization in VMware and HYPER-V environments including builds and maintenance.
• Managed all aspects of projects, including project plans, scheduling, and task management from the planning and design stages to the documentation and transition stages for new clients. Created infrastructure assessment and operational procedures documentation.
• Provided system service problem resolution for issues identified by customers or through system monitoring (NOC).

Confidential, Palo Alto Ca

IT Operations Engineer

Responsibilities:

• Installed and configured VMware vSphere 5.1 and integrated existing physical servers and standalone virtual environments into the new clustered environment.
• Created templates, cloned VMs, performed hot and cold migrations, provided resource management and monitoring, configured VMware HA and clustering.
• Windows administration management of DNS, IIS configurations, integrating MACs into the Windows environment, SQL clustering, server load balancing, management of Google Applications for user accounts/groups.
• Desktop support of users in mixed PC/MAC environment as a secondary responsibility.

Confidential, Huntington Beach, Ca

Windows/VMware Engineer

Responsibilities:

• Provided onsite and remote support for multiple clients throughout the Los Angeles / Orange County area. Main duties included complete systems management of multiple ESX clusters hosted in Enterprise environments. Responsibilities included installation, configuration, maintenance and upgrade activities on 20 hosts and over 320 virtual machines.
• Maintained ESX hosts current on releases/patches and firmware upgrades. Administrated and managed virtual servers through the use of Virtual Infrastructure client and VConverter software including P2V migrations.
• Installed, configured and monitored core services such as Active Directory, DNS, WINS, DHCP, WSUS, AD group policies, VPN operations, SQL Server 2000/2005 operations, MS Exchange 2003/2007/2010 operations including migration from Exchange 2003 to 2010.
• Windows Administration (i.e. account management, Active Directory support, reports via PowerShell scripting, group policies, changes to DNS records, Exchange services, data backups) including desktop support.
• Monitored customer applications and operational architecture in a network operating center environment to ensure Service Level Agreements are met in a 24/7/365 operation.

Confidential, Los Angeles, Ca

Systems Administration Analyst

Responsibilities:

• Supported over 6,000 servers(physical/virtual) and enterprise networks of multiple healthcare practices in a Network Operations Data Center environment. Administered and troubleshoot various Windows platforms including print, terminal, Citrix servers and enterprise applications: email and SQL database management.
• In response to client requests, configured and managed client VPNs and firewalls, Active Directory management including group policies, Exchange services, changes to DNS records and SQL server operations.
• Monitored backups and network alerts, taking appropriate action to classify, prioritize, and resolve application or network issues and initiated tickets to track problems, service requests and work closely with outside vendors.
• Administrated and managed virtual servers through the use of Virtual Infrastructure client and VConverter software for various clients which included P2V conversions and resource management.

Confidential, Temecula, Ca

Network Administrator

Responsibilities:

• Supported 200+ user accounts, one remote location, 80 Windows 2003/2008 Servers including Active Directory management and maintenance.
• Managed technical services of Windows network infrastructure including Active Directory, Group Policy, Websense, Kaspersky anti-virus suite and WSUS server operations.
• Assisted in implementing VMware ESX server to provide multiple virtual hardware platforms while keeping hardware costs and energy consumption down.
• Revamped all local and remote server backups with Backup Exec 12.5 resulting in 90% completion rate of all backup jobs without errors.

Confidential, Novato, Ca

Network Administrator

Responsibilities:

• Supported 70+ user accounts and 50 servers (Windows and Redhat/Debian Linux), including one remote location. Managed technical services of Windows and Linux network infrastructure including Active Directory, email, patches, group policies and management of desktop support.
• Oversaw CISCO IOS support and firewall configurations including company and customer IPSEC VPN configurations.
• Initiated PIX-to-ASA firewall configuration migration to meet the growing needs of the company and clients.
• Evaluation and procurement of hardware including Dell servers and network storage, Cisco firewall equipment and Shoretel phone system plus installation.
• Configured, monitored bandwidth and network activity provided by MRTG and 3Cdaemon software reducing bandwidth usage and monitoring external threats.
• Maintained MS Exchange and Blackberry Enterprise servers including user and equipment activation.

Confidential, El Cajon Ca

Network Administrator II

Responsibilities:

• Supported 800 user accounts and 45 servers (virtual and physical), managed Active Directory and group policies including five remote offices.
• Upgraded the Surfcontrol Email filter, Personal Email Manager and Exclaimer software for MS Exchange.
• Reconfigured the anti-virus suite (Sophos) and associated database reducing the number of possible infections, system errors and the amount of false positives to nearly zero percent.

Confidential, San Diego - Poway, CA

Systems Engineer

Responsibilities:

• Systems Engineer supporting over 700 user accounts on over 200 Windows 2000/2003 platforms including three remote offices which included Active Directory and group policy management.
• As MS Exchange 2000/2003 and OWA administrator; responsible for daily operations, user and distribution list management, database maintenance and migrations, virus protection, database backups (Networker), Blackberry Enterprise server and Tumbleweed integration.
• Involved in planning, deployment and migration to a new data center w/ minimal impact on running operations (Jun - Sept 07). Several new servers were purchased and installed including numerous exchange and SQL servers. With no impact on company operations, all exchange databases, SQL databases and user files were migrated successfully. Also involved in configuration and racking of new CISCO equipment including routers, switches and fiber channel switches at the new location.
• To minimize the need for numerous physical servers at the new location, deployment of an enterprise virtual solution was completed and maintained via VMWare and associated control center applications.
• Maintained and setup network redundancy through the use of MS Clustering and NIC-Teaming of all major network servers and applications including web services, SQL, company applications and exchange functions.
• Installed and administered the Dell Open Manage applications providing real time performance monitoring of server equipment effectively reducing hardware outages by 40 percent.
• Installed and administered the Websense and Webtrends software including reporting analysis.