Senior Cloud Platform Engineer Resume

SUMMARY

A client oriented, analytical, driven IT professional that successfully troubleshoots networking, hardware, and software challenges in Windows, Apple OS, and LAMP environments. Demonstrates strength in diagnosing, troubleshooting, and resolving team and client issues. Praised for ability to multi - task, provide strong customer service, and effectively communicate.

TECHNICAL SKILLS

Configuration Management tools (Puppet)
Incident Management and Ticketing (Atlassian suite)
Project Management
Knowledge of Java, C++
MS Office (Word, Excel, Access, Outlook)
Perl, MySQL, HTML, JavaScript
Platforms: Windows, Apple OS, Linux
QA testing using black and white box testing methods

PROFESSIONAL EXPERIENCE

Senior Cloud Platform Engineer

Confidential

Responsibilities:

Provide platform and cloud services support on Linux, Apache, and Tomcat servers.
Perform incident management by collaborating with multiple teams to resolve urgent issues
Perform basic networking tasks
Train, mentor, and support new team members
Create documentation and SOPs for team to follow

System Engineer

Confidential

Responsibilities:

Provide platform and cloud services support on Linux, Apache, and Tomcat servers.
Perform incident management by collaborating with multiple teams to resolve urgent issues
Perform basic networking tasks
Train, mentor, and support new team members
Create documentation and SOPs for team to follow

Systems Engineer

Confidential

Responsibilities:

Provided application support on Linux, Apache, and Tomcat servers.
Troubleshot application issues that arose for customers and escalated when necessary.
Deployed new code to and tested applications on public and private platforms.
Provided support for Development’s and QA’s testing.

Data Support Engineer

Confidential

Responsibilities:

Provided IT support for prototype testing teams.
Conducted in-office black box testing of new prototype models and software.
Assessed field test environment, installed prototype system, administered testing.
Coordinated data collection and upload to Linux servers.

Director of Online Programming and Testing

Confidential

Responsibilities:

Managed department expansion including increased workflow and staff.
Collaborated on development of Android mobile app including quality and performance testing.
Evaluated department workflow and developed and implemented procedures to increase efficiency and production.

Chief Online Confidential Technician

Confidential

Responsibilities:

Managed department projects and workflow coordinating with other departments and clients.
Supervised and trained 1 to 3 department employees.
Developed and tested proprietary online tools.

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