Service Desk Analyst Resume

TECHNICAL SKILLS

Networking Essentials Microsoft Windows Server
Hardware & Software Maintenance Data Systems & Management Micro Computer Skills Visual Basic Programming
Small Business Management Advanced Spreadsheet
Internet Application Word Processing Applications
Active Directory

PROFESSIONAL EXPERIENCE

Confidential

Service Desk Analyst

Responsibilities:

Provide technical support to end users over the phone, via e - mail, and remotely for hardware and software issues.
Use Remedy Software to track, log and manage incidents and service requests.
Facilitate escalation of issues that require a specific department to rapidly resolve the client’s issues.
Manage users Active Directory by performing unlocks, granting access to workstations, add users to groups, and reset passwords.
Troubleshoot and resolve computer issues such as, mapping networked drives, locked accounts, password resets, outlook and other office suite issues, and internet connectivity.
*Troubleshoot and resolve cellphone issues such as, unlocking, uninstalling/reinstalling applications and reverting back to factory settings.
Ensure all notes accurately reflect the issue and resolution.
Train and educate new employees on the correct protocols and procedures for the job

Confidential

Consultation Agent

Responsibilities:

troubleshooting client’s devices having hardware, software and networking issues.
PC setup, install/configure software, email and printer setup, testing and resetting units.
training of Windows/Mac OS and software products such as Microsoft Office to clients.
* Researching customer issues to resolve complaints promptly.
train new Consultation Agents to follow the proper procedures.

Confidential

Medical Billing Specialist

Responsibilities:

Organize, file and record client information while adhering to security compliance requirements.
trained new employees on best practices and company standard operating procedures.
*Handle and prepare all insurance claims for submission, post payments and follow-up on denials.
Compiling and preparing financial statements and reports accurately.
Handled Computer IT issues.

Confidential

Medical Billing Specialist

Responsibilities:

Handled account/invoice issues and coordinated with attorneys to facilitate resolutions.
*Add/modify client records and data using company specified record keeping software.
*Efficiently perform insurance verifications and pre-authorization functions.