Advanced Repair Agent Resume

TECHNICAL SKILLS

Deep understanding of computer hardware and software troubleshooting
Microsoft Windows experience, including Command Prompt and Powershell operation and scripting, Local Group Policy management, Windows Registry editing, and manual malware removal
Linux/MacOS/Unix knowledge, including CLI logging, bash scripting and automation, SSH operation, grep and sed proficiency, and CLI file editing using vim and emacs
Practical experience with preboot environments and PXE image deployment

PROFESSIONAL EXPERIENCE

Confidential

Advanced Repair Agent

Responsibilities:

Diagnosed, disinfected, repaired, and maintained large variety of client - owned devices in a timely manner, helping team to achieve lowest turn time in district for 3 months straight
Used extensive prior knowledge to perform complex, manual software and hardware repairs to bring client devices into working order without needless reimaging and established self as an expert among peers
Gained expertise in emerging technologies, including Android/iOS smartphone and Android Wear wearable troubleshooting
Expanded duties to also include client interaction when required, provided exceptional customer service and gathered insight on client needs and expectations

Confidential

Audit Technician / Warehouse Technician

Responsibilities:

Tested, audited, and refurbished retired computer hardware and enterprise electronics equipment, including Cisco networking equipment, server blades, and disk arrays
Ensured data destruction requirements were met by thoroughly wiping hard drives and forensically scanning media for residual data
Developed hard drive forensics image that enabled technicians to scan hard drives for sensitive customer information and increased process efficiency by over 200%
Continued small team development work and helped create several tools for internal technicians, including a PXE-enabled image launcher using isolinux and grub2, and an interface for hard drive wiping tools using Python, PHP, and curses that inspected SOAP messages and displayed hard drive wiping progress both on an internal website and inside a terminal
Quickly adopted new roles during company restructuring that included parts recovery for resale and tracking inventory that double department revenue