PROFESSIONAL SUMMARY:

Team and Customer Oriented IT Professional with 15+ years of experience in the IT Infrastructure field, Service Level Management, Technical Support and Administration. Areas of expertise include Core Windows Infrastructure Administration, Server Virtualization, Microsoft Network Administration, Storage Administration and Server Administration, Disaster Recovery - Backup and Security, Development of Technical Documentation, Best Practices guidance (Information Technology Infrastructure Library), Project Management and others.

TECHNICAL SKILLS:

High skills in Customer Service Perception and Satisfaction, MES Environments, VMware vSphere and View, Vizion Core Software, Veeam Software, Documentum EMC, Voice Over Internet Provider (VoIP), Microsoft Office Suite, Visio, Project, Outlook, Access, Windows NT, Windows XP, Windows Vista, Windows 7, Windows 10, Macintosh Operating System, Linux, Kaspersky Antivirus Software, McAfee Antivirus software, Microsoft Exchange Server, Windows Server, Active Directory Service, NTFS, FAT, FAT32 File Systems, RAID Configurations, Internet Information Service (IIS) Administration, Ricoh Printers maintenance and custom configurations and others.

WORK EXPERIENCE:

Confidential

Sr. Systems Administrator

Responsibilities:

• Responsible of the Administration of the Enterprise's Virtual Infrastructure of 4 vCenter Servers and over 20 ESX Hosts.
• Responsible for the administration and maintenance of over 900 servers distributed in 3 Data Centers.
• Responsible for administration of System Center Configuration Manager (SCCM) and its clients.
• Responsible for the System Center Operations Manager (SCOM Alerts).
• Responsible for the collaboration of Server Patch Management via SCCM. Responsible for last level support for over 150 Executive Airport Bases located across the Globe.
• Responsible for the following Windows Server Roles: Active Directory, DHCP (Dynamic Host Cost Protocol (Scopes)) and GPO (Global Policy Objects).
• Provided Expert Level Support for incidents reported via the Service Desk
• Performed other related tasks as assigned by the Manager of Systems Administration.
• Migration of more than 50 sites from a local server configuration to a Citrix Server High Availability Environment.
• Successfully implemented a Global Policy Object for the Windows Local Policy for the entire Domain.
• Actively participated in afterhours Server Remediation tasks.
• Successfully upgraded various Windows 2003 VM Server NICs from E1000 to VMXNET 3.
• Completed Citrix Migration project 3 weeks before the dead line.
• Successfully updated VM Tools for over 100 Windows Servers of various versions.
• Resolved issues for faulty SCCM client installations
• Successfully and significantly reduced Server Vulnerabilities via SCCM.

Confidential

Systems Specialist

Responsibilities:

• Responsible of the Virtual Infrastructure of approximately 80 servers (vSphere 5.0/6.0/6.5) and 20 desktops (Horizon/View).
• Responsible of all Server Hardware (IBM, DELL and HP Servers).
• Responsible of IBM Storage Area Networks (DS3512/DS3524/StorewizeV3700). Responsible of the Corporate Network Security System (Kaspersky Security Center 10).
• Responsible of the Security and Patch Updates of the following: Windows XP, Windows 7,
• Windows 10, Windows Server 2003/2008/2008 R2/2012/2012R2 and macOS. Responsible of the Office 365 administration environment.
• Responsible of the Remote Application Server (Parallels), Responsible of the Second Level Authentication Server (Dual Shield). Administration of the following services: Active Directory, DHCP, Global Policy Management, Shared Folders and DNS. Provided expert level support for all Apple products such as: Mac Pro, MacBook Pro, iMac, iPads and iPhones. Solved various complex problems.
• Removed all Symantec Endpoint Security components of the Network.
• Implemented Kaspersky Security Center and deployed the Antivirus software to more than 600 machines.
• Implemented an Electronic Health Record System to a Wellness Center for more than 100 users.
• Implemented Parallels Remote Application Server for more than 30 users of various configurations.
• Implemented Dual Shield Second Level of Authentication Server and configured Tokens for more than 30 users.
• Installed and configured Systems Center Configuration Manager for Monitoring and Windows Update purposes.
• Upgraded several servers from Server 2008 R2 to 2012 R2
• Updated VMware vSphere ESX hosts from 5.0 to 6.0 utilizing VMware PowerCLI (PowerShell)
• Virtualized more than 25 Servers utilizing VMware Converter.
• Added Kaspersky Endpoint Security to the mac OS environment
• Migrated more than 300 email accounts from Microsoft Exchange 2007 to Office 365
• Configured AD Manager Plus (Active Directory Management Software) with Office 365 Integration.

Confidential, Puerto Rico

Systems Administrator

Responsibilities:

• Install, configure, optimize, troubleshoot and support 2000/2003 Microsoft Windows virtual/physical servers, Active Directory, Exchange 2010, VMware (vSphere 4 and up).
• Performs hardware maintenance on Windows- based systems. Monitors capacity, performance, alerts, and logs on all Windows servers.
• Manages operation of Active Directory for local Organization Units; may be delegated some Domain/Forest-level responsibilities.
• Administration of shared file and print services.
• Strong grasp of network user/group rights, client configuration, logon scripts and group policies.
• Experience Administering and managing McAfee ePolicy Orchestrator (EPO) for antivirus protection and deployment.
• Administration of Blackberry Enterprise Server 5.x.
• Manage, Tests and deploys Windows server patches.
• Manages Windows thin-client/terminal services.
• Provide tier 3 user support, in a large geographically dispersed environment.
• Enforces corporate Windows, Active Directory and LAN security policies.
• Tracks application usage and client-specific network audit requirements.
• Analyzes network server hardware requirements and makes recommendations to site management.
• Assists Desktop Analysts in troubleshooting desktop application connectivity issues. Maintains documentation of all supported systems.
• Provide mentorship for other Systems Administrators and IT Site Support.
• Assists in development of server architecture, standards, policies and procedures.
• Installed and configured new Server for Domain Controller purposes.
• Installed and configured new File Server.
• Configured Shared Folder services for all departments.
• Configured a Scheduled BackUp for all Directors.
• Upgraded all workstations to Windows 7 Pro and Office 2010 Pro.
• Worked as a Professor for Computer Literacy and Math.

Confidential, Hatfield, Pennsylvania

IT Consultant

Responsibilities:

• External management of a broad range of information technology initiatives, projects and programs including the creation and implementation of technology and business solutions. Consultation with clients to define requirements and recommend solutions.
• Technical implementation and execution of strategic plans.
• Sets up system security management and technical support.
• Implementations of VMware vSphere in Wide Area Network environments.
• Project management to develop appropriate technical solutions.
• Provided guidance on options, risks, costs vs. benefits, impact on other business processes and system priorities.
• Large VMware implementation based on IT Services Consolidation
• Physical to virtual migration in large scale
• Implementation of Kaseya IT management service tool
• Incident Management definition for IT Field Support
• BlackBerry Enterprise Server Support
• Significantly cost reduction of the Information Technology Services
• Managed all facilities remotely
• Planned all upgrades to Servers and Desktops

Confidential

Systems Engineer

Responsibilities:

• Act as a Systems Administrator for various clients.
• Formulation of solutions by creating a solutions structure that balances the goals of the business requirements and the constraints on the project; including strategic IT plans.
• Development of solutions architecture including future state application architecture, future state information architecture, and future state technology architecture.
• Provide third level support for deployed software and hardware.
• Responsible for performing IT infrastructure assessments and recommendations.
• Seeks ways to reuse existing solutions and apply new solutions to meet business needs.
• Push common engineering level issues to the Enterprise Architecture members for the creation of new referential patterns, new technical standards and new enterprise infrastructure.
• Perform other duties as needed and as directed by the IT Director.
• VMware Enterprise implementation
• Initial analysis for server consolidation purposes.
• Design of VMware ESX 3.5 services
• Installation and Configuration of VMware ESX 3.5 and VMware Vcenter
• Installation of Vizion-Core software for Administration
• Storage Area Network LUN Configuration and Migration
• Update to VMware vSphere 4.0
• Post project support and Technical Documentation
• Initial analysis for server consolidation purposes.
• Design of VMware ESX 3.5 services
• Installation and Configuration of VMware ESX 3.5 and VMware Vcenter
• Installation of Vizion-Core software for Administration and Monitoring Purposes
• Post project support and Technical Documentation
• Initial analysis for server consolidation purposes.
• Design of VMware ESX 3.5 services
• Installation and Configuration of VMware ESX 3.5 and VMware Vcenter
• Update to VMware vSphere 4.0
• Post project support and Technical Documentation
• Initial analysis for server consolidation purposes.
• Design of VMware ESX 3.5 services
• Installation and Configuration of VMware ESX 3.5 and VMware Vcenter
• Installation of Vizion-Core software for Administration
• Post project support and Technical Documentation
• Initial analysis for server consolidation purposes.
• Design of VMware ESX 3.5 services
• Installation and Configuration of VMware ESX 3.5 and VMware Vcenter
• Installation of Vizion-Core software for Administration
• Storage Area Network LUN Configuration and Migration
• Post project support and Technical Documentation
• Systems assessment of both Data Centers
• Presented a Virtual Technology driven scenario for the consolidation of both Data Center
• Responsible for the Design of the LAN and WAN
• Responsible of all documentation for future VMware implementation.
• Installed the BES application on a x86 server architecture
• Configured the interface between Microsoft Exchange and the BES
• Remotely configured the email services for approximately 100 users
• Supported all BlackBerry models for the users

Confidential

Information Technology Instructor

Responsibilities:

• Major responsibility is to teach Information Technology coursework, classroom management, and curriculum development.
• Students needed to create a virtual portfolio including all tasks performed during class and/or assigned to them for home.
• All completed a power point presentation about a specific topic.
• Microsoft operating systems
• Microsoft Office applications
• Basic Hardware and Software Troubleshooting
• Network Components and their contribution to IT

Confidential

Service Desk Supervisor

Responsibilities:

• Responsible for the Incident Management Process
• Responsible for the compliance and reporting of the Service Level Agreements
• Responsible for the End-Users communication process for IT Service related matters
• Responsible for developing, implementing and monitoring metrics to measure customer satisfaction and perception
• Responsible for the Documentum Hardware-End platform.
• Responsible of the IT Service Desk Management function (12 resources)
• Responsible for the technical assistance and evaluation for systems and procedures related to deployed IT solutions across MPROC (Medtronic Puerto Rico Operations Company)
• Responsible for the configuration and support of a BlackBerry Enterprise environment

Confidential

Service Desk Technician

Responsibilities:

• Promoted to Service Desk Supervisor
• Factory Works Implementation, Neuro Management, Villalba, PR
• Deployment of all workstations
• Factory Works application installation and configuration
• Installation of all workstations
• Participated in the Documentation of the Project
• Phantom voicemail profiles in the Cisco Unity Administration Server
• Created and programmed all profiles for the manufacturing supervisors of Villalba facilities
• Tested a ll services of the profiles
• Trained all personnel involved in the project
• Responsible of all the documentation
• Deployed software packages
• Installed and configured hardware for the mentioned service
• Trained operators
• Participated in the documentation
• Calibrated and customized all impressions for the PAX 4 Zebra Printers with applicator ports
• Tested all print servers for the printers
• Participated in the documentation
• Created and configured all profiles for the users
• Programmed all voicemail profiles
• Installed all Cisco IP Phone model 7940
• Trained the users

Confidential

NOC Technician

Responsibilities:

• Responsible for the downtime and up connections of all ATMs
• Tested all software an real time communications
• Tested the routers and local servers of the branches
• Participated in the proper documentation and analysis of the entire project
• Downtime documentation of all Popular Inc Servers
• Responsible for all detailed and proper documentations
• Reported all servers with detailed specifications of errors
• Participated in the formal documentation
• Private bank of Puerto Rico service for process of transactions
• Tested all T1 lines and redundancy modems
• Analyzed the infrastructure of the processes of transactions
• Worked directly with Customers to assure projects meet or exceeded expectations