Systems Administrator Resume

EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

Provision, monitor, and maintain development and production server environments on physical and virtual platforms including Hyper - V and VMware clusters;
Manage migration of legacy physical systems to new VMware virtual servers and HP SAN storage;
Monitor and manage Quorum backup and disaster recovery solution;
Organized and implemented replacement of core and edge network hardware to support company expansion and reduce costs;
Managed replacement of existing Siemens PBX and Syntellect IVR systems with new ShoreTel IP phone system;
Deployed Microsoft SCCM to manage OS and application patches on all servers and workstations;
Provide second tier support on all server, network, and desktop level technical issues; and,
Work with management team to set yearly department budget and plan major equipment purchases.

Systems Administrator

Confidential

Responsibilities:

Managed center infrastructure severs including Microsoft domain controllers, DNS servers, and web servers;
Managed center network infrastructure including OpenBSD firewalls, HP switches, Cisco access points and WatchGuard firewalls;
Supervised desktop support personnel, including OPS and full-time employees;
Developed and maintained Microsoft SharePoint sites for multiple projects within the center;
Designed and developed classroom observation software in ASP .NET using C#;
Maintained and updated content on center related project websites using HTML and CSS;
Managed SQL databases and queries for multiple center applications;
Managed Microsoft Deployment Toolkit which was utilized for in place OS and application updates;
Assisted desktop support personnel in troubleshooting hardware and software problems on office workstations and network;
Captured and edited video clips for use in training and multimedia presentations;
Maintained video conferencing equipment, including PolyCom and Cisco cameras, and Adobe Connect subscriptions; and,
Advised project managers on new technologies which may help to increase productivity.

Systems Programmer

Confidential

Responsibilities:

Managed agency infrastructure severs including Microsoft domain controllers, DNS servers, and web servers;
Maintained SharePoint 2010 and CRM 4.0/2011 Server farms;
Assigned users and resources to Aventail VPN devices;
Configured and monitored servers running on VMware vSphere and Microsoft Hyper-V platforms;
Maintained user and system backups using Symantec Backup Exec software;
Managed monthly software updates and agency wide application deployments through Microsoft SCCM;
Monitored critical agency systems using Microsoft SCOM;
Utilized Norton Ghost for imaging replacement desktop and laptop workstations;
Managed Spiceworks help desk platform used by statewide agency IT support;
Worked with management to determine system requirements and timelines for new agency initiatives; and,
Worked with local state data centers (NSRC, SSRC, and NWRDC) to configure and maintain application servers to best meet the agency’s needs.

Senior Support Specialist

Confidential

Responsibilities:

Managed center infrastructure severs including Microsoft domain controllers, DNS servers, and web servers;
Managed center network infrastructure including OpenBSD firewalls, HP switches, and Cisco access points;
Resolved hardware and software problems on office workstations and Local Area Network;
Produced quotes for all hardware and software that was purchased for the Center;
Managed setup and installation of computers and other electronic hardware;
Managed hosting of multiple Filemaker databases;
Maintained video conferencing equipment, including PolyCom cameras and First Virtual Communications conferencing server;
Managed Microsoft SharePoint sites for multiple projects within the center;
Assigned daily duties to other members of the Technology Services team and provided training as needed;
Managed the center's inventory control system, which included tagging and logging new equipment, and performing yearly department inventory audits;
Advised project managers on new technologies which may help to increase productivity; and,
Responded to E-mail and phone support requests for the Progress Monitoring and Reporting Network.

Tier 2 Customer Support

Confidential

Responsibilities:

Setup and troubleshooting of customer’s internet connections, including T1, SDSL, ADSL, Pc-Data, and dial-up connections.
Configured and managed company owned and customer collocated equipment in on site data center.