SUMMARY:

Experienced Systems Engineer with a demonstrated history of working in the computer software industry. Skilled in Azure, Office 365, Windows Server, PowerBI, Bug Tracking, PHP, Python, Troubleshooting, and System Center Configuration Manager (SCCM).

EXPERIENCE:

Office 365 Support Engineer

Confidential

Responsibilities:

• Office 365, Exchange 2007/10, IIS, and Active Directory, Exchange and Sharepoint specific knowledge. Multi Tenant and Hybrid Exchange deployment and configuration.
• Methods of migration from Exchange Server on - premises (SBS, 2007, 2010, 2013 and 2016) and third-party platforms (Google Apps, Lotus Notes Domino, etc) to Exchange Online (mostly PST, IMAP, Cutover, and Hybrid Deployment).
• Azure ADFS, Azure Active Directory integration.
• Windows Server - Azure Cloud Integration.
• SOX/HIPAA compliance & archiving.
• Experience with and understanding of mail transport fundamentals (POP/IMAP/SMTP)
• Exchange specific knowledge of networking fundamentals such as DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Whitelisting.
• Ability to troubleshoot SPO services and other compatible products/apps (e.g., OneDrive for Business, Yammer, Delve, etc)
• Experience with Exchange in an enterprise environment, enterprise messaging administrative concepts (installation, disaster recovery process, database utilities, public folder replication, FSMO role holders, and OWA and Front End/Back End knowledge.)
• Exchange Server 2007/2010/2013 , Windows client, Windows Server, Active Directory, and Mobile device technologies. (SCCM + Intune)
• Sharepoint Online / On Premise migration.
• Executed, managed and lead Office 365 customers (small business 10-300 licenses) through the Onboarding process.
• Knowledge about Office 365 products such as Yammer, Delve, Sway, Power BI, CRM Dynamics, Intune, and Visio
• Created Powershell scripts to automate the installation and deployment of O365 via SCCM.

System Administrator

Confidential

Responsibilities:

• Provisioning, operations and support of operation center - configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with known good standards and project requirements.
• Installed, configured, managed and supported McAfee and Symantec Endpoint Protection.
• Developed and maintained documentation regarding installation and procedures standards.
• Daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify and mitigate any possible intrusions.
• Respond to IT audit requests.
• Deployed agent software to baseline computers and automate tasks.
• Perform production deployments to application server environment,
• Working technical knowledge of current systems software, protocols, and standards including: Firewalls, Active Directory, DHCP, DNS, VPN, and Hosted Exchange/Office 365.
• Ability to prioritize and execute multiple responsibilities.
• Worked in a team-oriented, collaborative environment.

Jr. Systems Administrator

Confidential

Responsibilities:

• Designed, configured network devices and implemented changes to the network infrastructure.
• Assisted with daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled scripts.
• Identified, analyzed and resolved problems through the use of troubleshooting tools, techniques and teamwork.
• Deployed Office 365, replacing Office 2010/2007 and assisted in migration to a cloud based environment.
• Expertise with Powershell to automate tasks.
• Experience with OSD and MDT within SCCM as well as MDT stand - alone deployments
• Generated and maintained technical documentation via Sharepoint.
• Analyzed policy application and script creation for automation of software installation and updates while minimizing end user interruption.
• Maintained a secure environment and network infrastructure in accordance with applicable policies, procedures and practice.
• Performed daily backup and ensured that backups were verified and operable.
• Deployed an MDM solution to over 200 cell phones in a mixed non-BYOP environment.
• Deployed Bitlocker to existing computers and configured sequencing for automated Bitlocker & TPM configuration during deployment.
• Managed and coordinated deployment, packaging of all patches, including critical updates and service packs, and imaging.

Confidential ProSupport Enterprise Help Desk

Confidential

Responsibilities:

• Assisted users with regular issues, such as hardware replacement, end user, misc policies and procedure.
• In - depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• Deployed and Assisted System Administrators w/ Backup and Encryption based issues ( Confidential Data Protection/ TrueCrypt.)
• Escalated issues as needed and maintained communication with customer and other technical teams.
• Created and administered new user accounts, passwords, and privileges/rights as assigned and directed by system administrators.
• Managed individual incident queue with a 90% or better call resolve within SLA.
• Assisted other IT technical staff in providing users feedback and user statistics.

Software Quality Assurance Analyst

Confidential

Responsibilities:

• Performed root cause analysis for issues as well as proposing and developing preventative measures.
• Applied knowledge of PCI DSS, HIPAA, and misc security and privacy regulations.
• Interfaced with Business Stakeholders on all complex client - side projects, presenting ideas, projects and updated management on all escalated issues.
• Escalated issues as needed and maintained communication with customer and other technical teams.
• Developed, documented and maintained functional test cases and other test artifacts like test data, data validation, harness scripts and automated scripts.