SUMMARY

Systems Administrator with 16 years of knowledge and experience in mid to large enterprises, the ArmedForces, Department of Defense and United Nations with a proven track record in Systems Administration in Windows/Unix/Linux, Access/SQL databases, SharePoint, wireless WAN/LAN applications and VPNs

TECHNICAL SKILLS

Software: Windows Server 2003 - 2012 Server with • Blackberry Enterprise Server v4-7

Hyper-V: Microsoft Powershell, VMWare v4x-V-Sphere • Lotus Notes (123 and R5 - R7), Microsoft Exchange 2003-2012 • Symantec Live Server/GhostCast/Endpoint v12, Windows XP/7/8/10 • McAfee ePo and FRP, MOSS 2007 and MS SharePoint 2010 • Mobile Device Management for Smartphones, Active Directory • Cisco iOS/CSM/Call Manager/Unity, Microsoft SCCM 2007 - 2010 • Mac OS 7x-10

PROFESSIONAL EXPERIENCE

Confidential

Services Systems Administrator

Responsibilities:

• Slashed IT turnaround times by 41% by streamlining Desktop Support/Help Desk functions.
• Maintained user desktops/servers, application/update distribution, back up (NT/Net Backup) networks witches/routers, e-mail Microsoft Exchange 2010, essential components, and programs connected via WAN/VPN's at various locations in Texas and Florida.
• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes related to hardware, e-mail, and collaboration software
• Administers and supports client computer reporting, patching and software deployment in accordance with corporate standards, software, and equipment.
• Administers and supports corporate domains and Active Directory environment
• Manage print servers and printer configurations, including network copiers across the enterprise
• Perform technical work focused in the Information Technology area including operation, maintenance, installation, testing, or modification of integrated hardware and software component
• Manage network shared resources and storage space allocations

Confidential

Consultant

Responsibilities:

• Responsible for migrating all Active Directory groups & permissions from one company to new Upstream E&P division of Marathon Oil via SCCM 2007. Desktop Support Supervisor for Windows 7 rollout at the Texas City Refinery.
• Responsible for Windows 7 rollout, applications support and asset management.
• Lead team of 6 for Windows 7 rollout, iPhone/iPad integration, Print Server management, remote desktop support & Executive level support.
• Responsible for all US IT Desktop support functions.
• Windows 7 rollout/Active Directory administration/Exchange Administration via SCCM 2007, asset management, Blackberry administrator, Call Manager & Unity administrator.
• Applications support for in-house Oil Rig application.
• Responsible for training End Users for new Windows 7 Managed environment rollout.
• Coordinated with each business unit for XP to Windows 7 migrations.
• Provided technical support for all migrated users.
• Also assisted in deployment of new Windows 7 PC & migrations via USMT & SCCM.

Confidential

Senior IT Engineer

Responsibilities:

• Supervised to team of 4 people for day to day desktop support.
• Cut IT budget by 19% through asset management and streamlining IT policies.
• Implemented Physical to Virtualization consolidation of 60+ servers, using Server 2008 Hyper-V.
• Rolled out new hardware, data migration included & trained new employees on pertinent systems.
• Provided IT support to 300+ users nationwide, via phone, remote, e-mail and desktop support.
• Created Preview sites for external facing clients via MS SharePoint.
• Provided network administration for user accounts and deployed Group Policies via Active Directory, Exchange 2003/2007, SharePoint, GPO's and Windows Server 2K8.
• Maintained branch firewall, Routers (Cisco ASA5500/Catalyst 4000) & PBX phone system.
• Applications support of in-house applications.
• Responsible for entire life cycle of hardware, licensing, software, software procurement and retirement.
• Blackberry 4x admin for Houston, Seattle, Virginia, Dallas, Colorado, New York & Jacksonville.
• Imaged new HP/MAC hardware for deployment, using Ghostcast Server.
• Supported outside vendors/clients with IT issues, from password resets, to routing of hosted websites.

Confidential

IT Manager

Responsibilities:

• Rallied my team of 6 for multiple overseas E&P IT projects and roll outs.
• Responsible for establishing data and voice communications w/Houston office, via Satellite link.
• Installed cabling to Cisco routers/switches and installed Nortel 11C phone switch, Cisco VoIP phones via 3.8 meter satellite dish and 2.4 meter VSAT satellite dish.
• Deployment included 100 expats and over 200 Nationals, on HP hardware (laptops, desktops, printers, etc).
• Workstation/laptop setup w/approved company issued image, all managed locally by on site IT personnel.
• Provided onsite server support for local data center, including Exchange, file/printer servers/permissions via active Directory, as well as applications support for Documentum, HSEMAN & other proprietary applications.
• Provided desktop support, network/system administration, remote server support and IT training, via workstation and server deployment, via Hyena, SMS, WSUS, Veritas.
• Setup & maintained Polycom video conferencing systems.
• Established over the wire server replication to our UK affiliates for Exchange and Documentum, setup user groups, rights and permissions via Active Directory/IIS in a Server 2003 Environment.

Confidential

Technical Team Lead

Responsibilities:

• Technical Team Lead for Government Smart Card Issuance for Dept. Of Defense and Veterans Administration.
• Led team of 10 in imaging of Dell workstations, maintaining Access/SQL/Oracle databases, database integrity, PKI/Biometrics issues, digital signatures/certificates, creating Citrix and Shiva VPN's/GLAN/VLAN's/WAN's.
• Created training materials & trained users for Smart Card project.
• Rolled out new hardware and performed data migration (via Bart PC & user profile copying).
• Resolved issues with Smart Cards/Readers, digital cameras, Smart Card printers/encoders, hardware/software issues pertaining to Smart Card Issuance Project (PC moves/imaging/configuration, hardware/application support, as well as desktop support functions, including e-mail (Lotus Notes R6 and Exchange).

Confidential

IT Supervisor

Responsibilities:

• Orchestrated team of 6, providing desktop support on multiple military bases in Kosovo, Macedonia, Iraq, Kuwait, Germany, Bosnia and Hungary to 2500+ users.
• Reduced IT costs by $150K bi-annually by streamlining Ghost imaging processes and creating better asset management.
• Supervised rollout team of 12 for 750+ new Compaq/Dell workstations and laptop w/VPN and RAS Access with Windows 2000/Server 2000 in the Houston IT call center, complete with user data migration (NT backup, Ghost & batch files software).
• Performed desktop/e-mail support functions on daily basis, via helpdesk & desktop support.
• Blackberry admin for Houston IT team.
• Maintained Polycom Video conferencing system.
• Worked extensively with MMC Console, IIS, .Net, Active Directory, Lotus Notes to Exchange migration, SMS, Netback-up, group policies, server management tools and registries: both client and server.
• Implemented Windows 2000/XP/Server 2000 rollout on Dell hardware (desktops, laptops & printers).
• Resolved permissions issues via Active Directory, setup Veritas/NT back-ups, IIS, configured and resolved Exchange/Lotus Notes issues, created user accounts via Active Directory, utilized SMS, Netback Up, enforced domain policies, server management tools, data recovery/backups on classified and unclassified computer networks via WAN/GLAN/RF Satellites.