SUMMARY

• I am a talented, results - driven IT professional with versatile, cross-platform experience in systems, network architecture, installation, implementation, integration, security, and administration in local and remote environments for diverse client industries.
• As a result of my more than 14 years of experience supporting cross platform users, I am able to offer top- performing technical and application support in the administration, installation, training, and maintenance of client/server hardware, software, peripherals, and networked systems.
• I have proven knowledge of information technology systems, personnel and resource management as well as broad customer service managerial and technical skills.
• As an information technology professional with these qualifications, I am experienced with the delicate balancing act of juxtaposing technical needs with the impact on existing technology resources and end users.
• My success lies in my ability to determine the most appropriate solutions to reach the goals, and create implementation and maintenance strategies that deliver results.
• At this juncture in my career, I am seeking new professional challenges where I can combine my professional qualities with dedication and a tireless work ethic to make a positive impact.
• Authorized to work in the US for any employer

TECHNICAL SKILLS

• VMware 8.1.1
• OS X Server 10.11.4
• Confidential Suite 9.8.2 & JSS Server Admin
• McAfee EndPoint Protection 2.2.0
• Bit9 Notifier 7.2.1 (Patch 13)
• Network Radar 1.2.5 iOS MDM Management
• VEP & DEP Program
• Mobile Iron
• Skype 7.27
• Carbon Black & Bit 9 configuration
• TCP/IP
• Citrix Receiver 12.1.100
• Confidential AnyConnect 4.2
• System Administration OS X Integration

PROFESSIONAL EXPERIENCE

Confidential, Falls Church, VA

SENIOR ADMINISTRATOR

Responsibilities:

• Confidential Mobility/MAC OS Engineering using the Confidential Suite/ JSS, responsible for establishing a full infrastructure solution that allows for the development of applications to be hosted on tablets and utilized for senior executives and other off i cials.
• Supporting the Desktop Engineering Team in developing and deploying standard Desktop Images for MacOS and iOS.

ADMINISTRATOR

Confidential, Reston, VA

Responsibilities:

• Worked with Confidential in a effort to establish a stable Mac environment.
• The environment consisted of 15 Mac's at most.
• Created a testing structure that was based upon the SDLC process in a effort to bring a stable environment in the future.
• Provided insight as to the benef i ts of purchasing a OSX server that would have been very beneficial for the environment.
• Worked with many different products such as Confidential AnyConnect, McAfee, Jabber, Office 365, and more.

S ENIOR ENGINEER

Confidential, WASHINGTON, DC

Responsibilities:

• Responsibilities include JAMF Confidential Suite administration, package release and deployment.
• Responsible for building a standardized secure image for the 10.9.5 OSX platform for use within the enterprise environment.
• In addition security hardening controls, network security evaluation as it relates to the Mac OS within the enterprise.
• Currently upgrading 220 Mac systems to the latest operating system in a effort to bring standardization within the current Mac environment.
• Identified areas in which Mac servers needed redundant support.
• Proposed Mac Server Migration Pathway which would allow a smooth transition to OSX Server 10.9.5 Maverick.
• Leverage the Confidential Suite for its reporting features, and asset management functions.
• Provide weekly progress reports on all projects and task that were being conducted.
• Upgraded the World Digital Library (WDL) to the latest operating system and standardized the organization on approved image OSX 10.9.5.
• In addition addressed Active Directory issues and Network Time Server problems with AD Bindings that would break.
• Package deployment consisted of Adobe Creative Suite, Firefox, MS Office 2011, Adobe Reader, VLC, Novell Messenger, McAfee Anti Virus, and more.
• Packages were deployed using the Confidential Suite and Confidential Remote Desktop (ARD) .

SENIOR ENGINEER

Confidential

Responsibilities:

• Contracted to work for Confidential as a Senior Network Engineer.
• Provided insight and guidance on how to bring un-managed Confidential computers into Bank compliance utilizing the JAMF Confidential Suite 8.6.
• Worked within a team environment to help others understand the concept of the Confidential Suite.
• Utilized the JAMF Confidential suite to discover managed computers that have not checked into the database for extended periods of time.
• Specialized software application were used in the imaging and deployment process.
• Conducted security testing and validation for software and hardware as it relates to the Confidential platform.
• HIPS research and analysis was done in addition to DLP and other security related measure.

S ENIOR ENGINEER

Confidential

Responsibilities:

• Responsibilities include providing Tier-3 support for all Confidential systems within the IMF, which includes but not limited to MacBook Pro's, MacPro's, iMac's, and MacMini's.
• Leverage the use of JAMF Confidential Suite 7.3.1 and planed the migration to Confidential Suite 8.2.2. Duties also include software package creation and distribution to the IMF Confidential community.
• Imaging of Mac laptops and desktops computers.
• Worked within the ITIL framework to adhere to IMF best practices.
• XServe server management and maintenance, provide Tier-3 support for server related issues that would effect the end-user on a IMF wide bases.
• Provided observation and recommendations of the current Confidential environment.
• Provided a high- level architecture overview of Confidential network and identified strengths and weakness.

SUBJECT MATTER EXPERT

Confidential

Responsibilities:

• Created the first MacBook Pro standardized image for the United States Department of Energy.
• Hired as a subject matter expert, for the integration of MacBook Pro's, iPads, and iPhones into the DOE network environment.
• Responsibility included but not limited to, TCP/IP diagnostic testing, network port patching, network drop activation, database development using FileMaker Pro 11, RSA Token two factor authentication trouble shooting, Citrix client configuration, Confidential AnyConnect client configuration and testing, PGP whole disk encryption of all MacBook Pro's, Redundant backup creation utilizing TimeMachine Back client, Remote Desktop support and software installation using ARD 3.0, Encrypted profile recovery, Network volume creation with automated volume mapping, Office 2008 and Office 2011 email client configuration, Network monitoring of bandwidth and latency.
• Worked with other senior technical engineers in a collaborative effort to ensure the Confidential image would meet current policy requirements.
• Tested and evaluated JAMF Confidential Suite 8 within the DOE testing environment, simulated remote desktop patching and updates along with end users support.
• Script creation and testing was also performed in the effort to build the proper remote management process.

S ENIOR SPECIALIST

Confidential

Responsibilities:

• Senior Confidential Specialist for the United State Senate. Installed new hardware and software for Senate field offices and on-site senate staff.
• Tested and diagnosed hardware issues as well as software related problems.
• Performed data recovery on IMAC's and Mac Book Pro systems.
• Cloned Mac Books and IMAC's to meet the Senate Mac standard.
• Worked to stay in compliance with the 98% SLA agreement.

SYSTEM ENGINEER

Confidential

Responsibilities:

• System Engineer Managed rights and permission for 150 end users within a Apples Xserve environment.
• Developed the asset management tracking system utilizing FileMaker pro 8.5.
• Created a new PC imaging procedure utilizing Confidential True Image 11.0.
• Monitored network performance for all mission critical servers by employing Whistle Blower 3.0.
• Initiated the web-based help desk tracking system, which was adopted shortly after my arrival.
• Highly recommend Confidential "Time Navigator" for a secure and robust backup solution for the firm.
• Documented the entire network infrastructure.
• Developed the first "new hire" IT orientation guide that outlined the network infrastructure for the firm.

SENIOR CONSULTANT

Confidential

Responsibilities:

• Senior Consultant supporting five major accounts, Brookings Institution, JPS, Widmeyer Communication, The Hill News Paper, & RedPeg Marketing.
• Managed and maintained a total of 500 end users in a OSX 10.4.9 Server environment.
• Responsible for server volume levels, overall network security, cloning new Mac's for new incoming staff members.
• Network infrastructure upgrades including a migration from a T-1 connection to a full T-3 connection with new Sonic Wall technology.
• Established Retrospect network backup solutions for all end users, to ensure data safety and integrity.
• Network documentation and assessments were preformed to identify areas of growth and weakness within the corporate infrastructure.
• Created a 24/7 network monitoring solution for all clients that would immediately identify any network outages or down time that may occur after business hours.
• Confidential Mail sever administrator, maintained all email accounts on-site.

S ENIOR Confidential / PC SPECIALIST

Confidential

Responsibilities:

• Senior Confidential /PC Analyst (Contractor) Developed a Confidential standardization schema for 160 Mac's in the NHLBI institute.
• Created a NTLM V.2 migration plan, which aided in the completion of this project ahead of schedule.
• Supported 3,600 users in PC/MAC/Fedora Linux environment.
• Technical Lead, for the migration of the Clinical Center network to the Novell cluster within the NHLBI Branch of Confidential .
• Project was completed on time.

SENIOR NETWORK ADMINISTRATOR

Confidential

Responsibilities:

• Senior Network Administrator (Contractor) Developed wireless technologies and systems infrastructure that impact, and improve bandwidth speeds.
• Employed CyberGauge 4.2 to test clients internal network speeds.
• Established remote network monitoring using What's Up Gold 7.3 to monitor remote servers.
• Conducted software audits to ensure proper software licensing of commercial software.
• Implemented LAN testing using LANforge Fire, to test FTP, HTTP, TCP/IP, UDP/IP protocols.
• Created a gateway solution that allowed remote end users to securely access critical company data.
• Designed and developed an interactive website using MySQL as the back-end database for online registration.
• Migrated mail services from Eudora 7.0 to Thunderbird mail client based from the Firefox (Mozilla) project developed by Confidential

S ENIOR ANALYST

Confidential

Responsibilities:

• System Analyst (Contractor) Established new technical procedures for execution and implementation of new applications and codes for 50 jurisdictions within the United States.
• Conducted a highly technical evaluation and analysis of new mainframe code for states that are mandated by the federal government to in corporate new coding into their production region.
• Maintained 3rd party network connections for accounts such as Confidential to ensure that their network was up and functional.
• Performed daily network maintenance checks.

SENIOR SYSTEM ANALYST

Confidential

Responsibilities:

• Senior System Analyst Provided network-engineering support for local area network operations.
• Analyzed network bottlenecks and network latency.
• Implemented network fail over and redundancy solutions.
• Upgraded the network connection from a fractional T-1 connection to a full 24 channel T-1.
• Produced weekly system reports on all servers and network connectivity.
• Created a drag and drop FTP upload solution for clients sending large files to the firm.
• Maintained 30 desktop workstations and 8 servers running Windows 2000.
• Diagnosed network zone issue within the apple-talk protocol to combat replication of zones.
• Designed effective disaster recovery solution that included backup schedule and media rotation, providing documentation of all backed up data and scheduled jobs.
• Maintained Backup integrity utilizing Retrospect Back 5.0 and Arc-Server 11.0

S ENIOR NETWORK ENGINEER

Confidential, Fairfax, VA

Responsibilities:

• Senior Network Engineer (Contractor) Onsite hardware and software repair of all Confidential computers, from laptops to desktop computers.
• Installations and upgrades of all Mac/PC hardware and software not limited to Windows 2000 server, Windows XP, Windows ME, and Windows NT 4.0 Server/Client.
• Installed ram, logic boards, hard drives, processors, and CDROM Drive.
• Created over 200 onsite wireless networks using the following products: Confidential, Confidential, Confidential, Confidential, Confidential and Confidential .
• Established an Intranet solution for Stoddert Elementary School in Georgetown.

PC SPECIALIST

Confidential, Silver Spring, MD

Responsibilities:

• Upgraded operating systems, patches, virus protection software, etc.
• Hardware upgrades included, installing new hard drives, ram, logic boards, CD-Drives, processors and backup hardware.
• Mail client support included Quarterdeck Mail, Banyan Vines 6.0. Participated in the migration from Banyan Vines 6.0 to Confidential Messenger Server for over 3000 users.
• Independently rolled out 50 new Confidential and configured each Mac to meet D.O.C. standards within a two day time frame.