Network Engineer/Subject Matter Expert Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer/Subject Matter Expert

Responsibilities:

Responsible for completing customers' turn up of new Confidential & Confidential service which includes:Configuring Voice and Data networks, testing of Confidential & Confidential equipment Cisco 28XX, 29XX 38XX series routers.
Maintained and managed network environment including troubleshooting, filing and archiving.
Built and Modified Dial - peers, Configured Controller Cards to interface with PRI cards and PBX equipment VIA D channel.
Debugged Equipment via SIP or D-channel Commands or Confidential traces.

Confidential

Tier II Technical Support

Responsibilities:

Performed data analysis and provided recommendations to achieve properly working devices.
Resolved network & device connectivity issues, and assisted customers with password resets, faxing issues, etc.
Provided technical support assisting customers in getting their computers and telephones fully operational.
Held position of acting supervisor in the absence of the management team.
Responded to technical support issues by telephone in an inbound call center environment.
Walked customers through setup of VOIP equipment.
Provided assistance with call quality (including audio issues and dropped calls echo static etc.).
Responded to emails through an internal ticketing system related to technical issues timely and effectively.
Thoroughly and efficiently provided exceptional customer service while exercising time management skills.