Director of Operations Resume Palmdale, CA - Hire IT People

SUMMARY

Over 25 years of professional experience in the telecommunications industry providing expert services as a Switch Technician, Supervisor, Operations Manager, Data Center Manager, as well as Director of Operations position in both inside and outside plant telecommunications environments.
As a Senior Regional Technician my duties included the installation and managing of an IEC (Inter Exchange Carrier) level Class 4 Switching Platforms and Fiber Optic Transmission (FOTS) facility from the ground up in which my attention to technical detail and ability to oversee and interact quickly within an intense schedule resulted in a successful voice switching platform and transmission system migration with no outages or down time.
Managed Network Operation departments which span across the United States requiring supervision over multiple Point of Presences (POPS), Data Centers, field vehicles and employees with a proven track record of meeting department and business objections as well as pushing productivity.
Technically skilled and trained within the advancing Telecommunications industry with experience in ISP Services (Internet Service), Class 5 Soft Switching Platforms, Hosted PBX VoIP Switching Platforms as well as Core Level Routers and CPE (Customer Premise Equipment) Cisco and Adtran router installation and configurations.

PROFESSIONAL EXPERIENCE

Confidential

Director of Operations

Responsibilities:

Managing CLEC, ISP Infrastructure and ILEC Telecom Network Facilities and Technical Personnel
Operations and Support over DEX 600, Lucent Plexus 9000 VoIP Switching Platform, Cisco Routers, Adtran TA series Routers, SanSay VoIP Platforms, Alcatel and Cisco Fiber Optic Systems.
Network Operations Center Management, TDM Voice and IP Network Systems and cabling, Panduit and network equipment infrastructure and Alarm Monitoring for telemetry and peripheral site equipment.
New Service Order and Installations as well as providing 24x7 Technical Support
Customer support including interfacing with the customers, providing guidance on problem resolution and after hour and weekend escalations to on call service technicians.
Development and Implementation of new Voice and Data products for emerging SMB Markets.
Technical Coordination between Sales, Engineering and NOC (Network Operation Center) for on time service delivery and activation of products and services.
Maintain Network Availability and 99.99% Reliability within SLA (Service Level Agreements).
Input and decisions to Operations budget and expenses for all managed locations including head count, overhead, training, tools, and NOC staffing.
Transitioned Retail Business customers from TCAST over to Confidential Hosted IP Voice NNI network and managed network migration of NOC equipment and personnel into a single network to reduce cost and boost profits.

Confidential, Palmdale, CA

Field Operations Manager

Responsibilities:

Management and Operations support for Broadwing’s USA switching facilities.
DMS250/300, DEX 600, Newbridge ATM, Alcatel and Cisco Fiber Optics Transmission Systems.
Direct report to Vice President of Operations as the Technical Liaison between corporate expectations and actual field performance and procedural execution.
Promoted to Data Center Manager over Broadwing’s US Data Collocation Centers
Established best case methods of execution for major projects impacting the department budget and consulting with Sr. Management for balance and continuity amongst groups.
Ensured technical compliance to Network Operations Center and Pop (point of presence) inspection procedures and OSHA required safety standards and managed HVAC and UPS Systems and - 48DC battery plant routine maintenance, support and alarm monitoring for security of site and critical power and telecom equipment.
Established local and remote ISDN testing capabilities amongst for DMS Platforms and 2 nd level support for Dex Switch Systems, Alcatel 1603SMX and Cisco ONS15454 fiber optic systems to all area supervisors and field managers.
Skilled in the thorough testing of transmission speeds DS0, T1, T3 and use of following test equipment: T-Bird 209A, 224 and 310, SAGE 930A and TCOM-440B, Firebird and CAT-5 cable testers.

Switch Operation Manager

Confidential, Palmdale, CA

Senior Regional Switch Technician

Confidential