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Technical Support Resume

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Chesapeake, VirginiA

SUMMARY

  • Excellent communication and organizational skills, strong team player, and strong multi - tasking capabilities.
  • Exceptional competency with Microsoft software (MS Office Word, Excel, PowerPoint, Outlook, and Visio)
  • Hands-on classroom experience with Virtual Machines, Active Directory, routers, and switching
  • Considerable knowledge of Active Directory

PROFESSIONAL EXPERIENCE

Confidential, Chesapeake, Virginia

Technical Support

Responsibilities:

  • Provided technical support to customers via telephone and written communication
  • Entered call information into call tracking database
  • Assisted in testing and valuation of current and new products
  • Perform special tasks/projects when directed

Confidential, Virginia Beach, Virginia

Consultant

Responsibilities:

  • Troubleshot the latest and older Confidential devices (smartphones, and tablets)
  • Assisted in giving training classes on how to use mobile devices, and Smartwear
  • Demonstrated key features of mobile devices to customers, and assisted with setup of devices

Confidential, Chesapeake, Virginia

Assembler

Responsibilities:

  • Helped with building of conductor boxes aboard US Navy vessels as well as repaired “dead end” cables throughout ship machinery spaces
  • Tested various conductor boxes aboard US Navy vessels
  • Fabricated/modified parts using shop equipment
  • Built products such as electric motors, electronic control devices, and sensing equipment.
  • Test functional performance
  • Assembled electronic systems and installed components aboard US Navy vessels (DDGs)

Confidential, Chesapeake, Virginia

Laborer/Electricians Helper

Responsibilities:

  • Built and tested MCTs (Multi Cable Transit) to make sure they held water and airtight integrity
  • Banded and inspected electrical and fiber optic cables to insure that they were in no danger of being damaged or accidentally cut

Confidential, Chesapeake, Virginia

Sales Associate

Responsibilities:

  • Responsible for sales of bridal sets, watches, and other jewelry throughout Kay’s, also responsible for the overall upkeep of the store, back storeroom, and bathroom
  • Other duties included taking jewelry repairs, and notifying customers of shipment arrivals, and repairs

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