SUMMARY

Seeking a challenging position for a growing organization in which my professional technical support experience, specialized training, and documented history of successful network and system administration accomplishments will be of value

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

• This Company is a medical device startup, the role was to build out and setup all system and environment building out Lab/Dev environment, Production Environment, and Manufacturing. In this process we use MS SQL 2012, MS SERVER 2019/2012 R2, Group Policy, ERP Syspro/Unipoint Document Control, MS office 365, Google Domain, AWS SaaS,Paas, and Google Enterprise Services. The function was to build and move current systems and build out New Systems in New building.

Confidential

SR Azure Administrator

Responsibilities:

• Supporting all forms of Iaas, Paas, Saas. Supporting Azure client connectivity with in Clients portals and client’s networks (on - perm off- perm) Support all connectivity with SQL, Blob Data and Data Warehouse. Supporting all Blob data transfers with poly-base and other Bigdata tools.
• Build and support VNet, AVM, LB, HA RG, NSG, Switches Routes and Firewall ruling with the the Azure environment to support connectivity with in the clients Networks Also supporting express routing, site to site routing and pier to pier routing. Generally supporting all Networking and connectivity with in the Iaas and Paas.

Confidential

System Administrator

Responsibilities:

• Provide telephone/hands-on technical software and hardware support for our company desktop, laptop and server computer systems
• Monitor all Service Desk Tickets Via Jira (Atlassian) and Remedy, Manage all escalations from Jira and Remedy
• Responsible for effective provisioning, installation/configuration, operation, and maintenance of Windows, Linux & Macintosh infrastructure, Own identifying areas of improvement in management of server and desktop infrastructure
• Proactive monitoring of infrastructure
• Ensure that all systems are backed up and ready to be restored, Installation, configuration and maintenance of VMware virtual infrastructure, VMMC, Esxi, Hyper V Manager SCCM, SCOM, Azure Infrastructure IaaS.
• Manage all User Account and Email infrastructure via Azure Dashboard and PowerShell remote connectivity
• Manage all Deskside users via Azure Dashboard and PowerShell remote connection
• Manage all virtual severs Linux and windows (Development, Test environments) Connectivity via remote and management via Azure Dashboard.
• Writing and maintaining technical documentation such as standard operating procedures and network diagrams
• Manage and Support all Atlassian Ste Jira, bitbucket, confluence, Crowd Server, Stash, CI, GITHUB
• Building servers as virtual and physical machines
• Coordinating with different IT vendors for estimates and procurements
• Migration (Eden Rock Communication purchased by Confidential ) Asset Management, Database Migration, Consumption into a new Network and forest.

Environment: Windows Server 2012, window 7,8.1, CentOS, Macintosh, RedHat, VMware ESXI 5.5, Hyper-V 2012, Atlassian Ste, (crowd,stash,CI,GIT,Jira) Cisco Router, Site to Site VPN, Office 365, Active Directory, GP, SG, OU, DNS, DHCP, WSUS, OfficeScan, MySQL, SQL ManagementMicrosoft CDNA

Confidential

System Administrator

Responsibilities:

• System Admin and Hyper-V Admin
• Perform maintenance on servers with performance issues, Reconfigure the server properly and resolve all the performance issue
• Receive and respond to Server Alerts via Confidential ticketing system.
• Reconfigure server to best practices for a Confidential Serer 2012 r2 with Hyper-v host servers
• Configured Virtual Networking support with SAN and NIC failover support
• Configure servers to support Big Data and SAAS software
• Documented server build process and VM build templates for expansion and growth
• Documented and implemented Maintenance schedules for ongoing Maintenance Mode with in the server cluster
• This contract is an ongoing contact for part time Nights/weekends no need for a full time administrator

Required Skills: Audit servers, Connectivity issues, Sizing - RAM/processors, Network teaming, Antivirus, Best practices

Confidential

System Administrator

Responsibilities:

• As a Systems administrator with Confidential this position involved management of multiple Linux/Windows servers in a highly dynamic environment
• Receive and resolve all tasks issued via Remedy Ticketing systems.
• This involved me to Work as part of a team in support of operational and project related activities
• Provide technical and operational support to other departments and teams as required in support of business objectives
• Perform moderately complex server set-up. Installs, configures, and maintains server, Develop and document standard build procedures and technique’s
• Working with, assisting and interacting with the multiple team members, multiple teams, within different groups such as DBA, Developers, and Project Managers
• Day to day operations could range from troubleshooting new server incorporated to the network, building out Physical Servers to add into client environments or building and configure Virtual Machines to be added into the network or supporting servers already in the system that work as a Support Server weather that is report server, tool server for development, Database server supporting current infrastructure, Clustered server VM or Physical/Database or High Availability
• Supporting current infrastructure such as Exchange, Remedy, Windows TFS / GIT Servers, ect.

Confidential

System Administrator

Responsibilities:

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of all systems hardware, software and related infrastructure.
• Respond and resolve all issue requested though ticketing agent Jira (Atlassian)
• Spearheaded and participated in technical research and development of the Confidential software and hardware to enable continuing innovation within the infrastructure and the development of Confidential ’s backup software for high functionality with all of Confidential ’s clients.
• Ensured that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and Partners.
• Assisted project teams with technical issues ranging from lab setup and development systems configured to replicate clients environment and troubleshot issues with the clients and developers of the Confidential software.
• Provided technical analysis, design and support of operations staff in executing, testing and rolling-out the solutions.
• Participation on projects was focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.
• Accountable for the following systems: Linux and Windows systems (predominately windows environment) to support all of Confidential and Confidential .com backup software. Monitoring of partners licensing, Confidential licensing and development of a test lab environment with Hyper-V and ESX (VMware).
• Acquiring Confidential licensed Gold Partnership, Server 2012/SQL server 2012. I also was responsible for all of the IIS of exchange 2010 OWA and IIS Management of Confidential .com with updates and web page modifications
• Preformed the actions of a MSDBA for the Confidential ’s main database’s and configured all the SQL (some T-SQL),ORACLE, MYSQL, database for the lab environment which meant retrieving transaction logs file from clients who were having issue and importing this information into a like database to replication issue at the client site for resolution with Confidential development engineers
• Preformed all the backups using Veem backup solutions including Hyper-V clones and .VHD and VHDX drive from a clustered production environment
• Developed a Colo-extended production environment moving from a four individual domain controlled network to a 2 node clustered domain with one RODC satellite environment to support the network infrastructure of Confidential

Confidential

System Engineer III

Responsibilities:

• Supported all server for the office365 BEC and Azure operations and 21v built and deployed server for multiple datacenters.
• Managed all RTO’s for all of Confidential Operations, patching and server diagnostics, all Host servers and Virtual servers.
• Built new images and injected drivers into current images that were being used for current server builds.
• Built documentation on all current policies and procedures in compliance to MS policies.
• Worked with international server farms and failover policies to create and run all PowerShell scripts and modified any scripts that could not perform the functions intended.

Confidential

System Administrator

Responsibilities:

• Administration of all servers and virtual machine Epic software and Servers, MS exchange, migration
• Monitored and configured new servers for Epic medical software, management of all VM’s and built and managed all servers via XenServer VM, monitor and configure servers for optimal operations.
• Configured Group Policies for all DoD compliances.

Confidential

System Administrator

Responsibilities:

• Administration of all server applications, configured and maintained exchange 2010, SharePoint 2010.
• Configured and maintained VPN servers with remote to multiple satellite offices.
• Configured Colo DFS domain controllers, configured active directory schemas and setup and configured all new group policies for SQL Server 2008 R2.
• Rebuilt their network after catastrophic failures with MS Hyper-v after power issues.
• Created the on premise network building a physical Domain Controller and NAS with the Second server and NAS we built the Exchange Servers and SQL Server Along with all the VPN Server and Web Servers.
• Created a Snap shot of all servers built the new Hyper-v Host and migrated them in to a COLO location and configured DFS with the Domain and active sync with all the SQL.
• Implemented a complete Backup and Disaster Recovery plan for future uses in case of an emergency.

Confidential

System Administrator

Responsibilities:

• Administered server-based software applications, databases and operating systems, ensuring compliance with internal procedures and service level agreements.
• Implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Analyzes system and application usage, and assists with plan for growth and reconfiguration of network capacity.
• Monitors and tests server software performance and provides statistics and reports.
• Administers and maintains end user accounts, permissions, and access rights.
• Manages and maintains all Exchange e-mail users and groups.
• Develops and maintains appropriate system documentation to ensure that documentation is current.
• Oversees the maintenance of a library of system-supporting process and procedure documentation.

Confidential

System Administrator

Responsibilities:

• In this position I am responsible for all issue and server related issue with Confidential financial group
• I currently am the manager incident manager for all ITSM issue andI manage all server that run all the Bloomberg, Blackrock, financial software and connectivity to all external trade groups.

Confidential

Exchange System Admin/ Sr. System Support Eng. III

Responsibilities:

• Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
• Utilize knowledge of the environment to resolve issues in a timely manner.
• Manage escalations and sub-cases to ensure timely and high quality resolution of all issues.
• Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. Execute formal post-mortem process on closure of critical issues.
• Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems. Some technology used, Windows Server 2003/2008 R2, Familiarity with Exchange Powershell, Administrative Powershell scripting, Superior problem solving and troubleshooting skills at the System Engineer level, I need to maintain a superior knowledge and has demonstrated technical proficiency in Confidential Exchange 2007/2010 Server (architecture and troubleshooting), I maintained solid understanding of client/server, networking, other Messaging applications (IIS, Outlook, Outlook Express, IE, ActiveSync/Windows Mobile Client technology).
• Excellent knowledge of TCP/IP, SMTP, RPC and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools, packet sniffers and\or Netmon.on the client side we needed to maintain a working knowledge with, Windows desktop Operating Systems, Windows server Operating Systems (Windows 2003/2008, Active Directory (architecture and troubleshooting), Confidential Exchange High Availability Technologies., routing/transport, storage capacity planning, design/architecture and performance troubleshooting ( Confidential Exchange perspective), clustered deployments, disaster recovery, migration, mobile messaging, and topology design with troubleshooting of these areas at the expert level within large network environments.

Confidential

Technical Support Engineer

Responsibilities:

• Responsible for supporting Confidential Business Productivity Online (BPOS) in regard to online exchange, share point, online hosting of domain. Assisted all internal and external customers with advanced system problems. Logged all issues into the call tracking (MOM) system, Resolved all problems and issues within database.
• Cloud Computing/ Administration, SharePoint Administration, Exchange Administration, Confidential 's Tools and tracking software. windows XP, windows 7 Ultimate,, IIS Administration, ISP Administration, Technical support via phone/email/CRM, BlackBerry Server Administration

Confidential support Eng./System Administration/SharePoint Administration

Responsibilities:

• Supported internal and external clients with all aspects of the environment, Supported all network servers including SQL, SharePoint, domain controller and exchange 2003, Trained on exchange 2007 and was the Shortel Telecom administrator, Supported Business intelligence reporting for SharePoint to external clients by creating and maintaining organizational units, user accounts in and for SharePoint server and report servers. Responsible for Confidential /III support of the help desk and all matters.
• IIS Administration, Citrix Administration Level 2, SharePoint Administration, Administration, Active Directory, Hyperion Administration, SQL Server Administration, Shortel Administration(Voip), Exchange Server Administration, Help Desk Support Level II, windows XP, windows 7 Ultimate, Mac Server/Client support, Confidential 's Server Administration 2003/2008, Technical support via phone/email/CRM, BlackBerry Server Administration

Confidential

System Administrator

Responsibilities:

• Responsible for all Help Desk and Active directory duties, PC and MAC support, Maintained all backups onsite, offsite as well as phone and SMS support, Responsible for pushing out update for all servers, Mac and PC, Provided service for all IT.
• System admin/System Eng. Confidential 's Server Administration 2003/2008, Backup Recovery, Help Desk Support Level II, Mac Server/Client support, Confidential office Support 2003/2007, Technical support via phone/email/CMS, Active Directory, VmwareWatchGuard

Confidential

Technical Support Representative

Responsibilities:

• Responsible for supporting all Watchguard firewall systems, Supported V-LANs, LANs, internal, external network, all email scanning and proxy's, Performed Firewall and V-Lan support via phone and email requests
• CMS, Remote Support, Terminal Support, Vmware, Linux, Active Directory

Technical Account Manager

Responsibilities:

• Managed all clientele of PC FIX, Installed and configured SBS as a domain controller using MS Exchange server, Responsible for all the installations and configurations of the Linksys VOIP systems (spa9000 and spa400) for the small business user as a vendor authorized reseller (VAR).
• Confidential office Support 2003/2007, Technical support via phone/remote, SBS administration/Support, Field Service and support, Technical support via phone/ Confidential, CMR, Blackberry Administration Unix/Linux, Active Directory, VMWare, Linksys VOIP systems (spa9000 and spa400)

Confidential

Technical Support/System Admin

Responsibilities:

• Supported all the 316 servers for the Confidential 's GMP network. Responsible for all network monitoring for SQL issues such as blocking, backup and job failures, Provided Confidential technical support via phone and email
• SQL Support Administration Confidential, NOC Support/Admin, Remote Server administration
• CMR, BlackBerry Administration, Active Directory

Confidential

Confidential Technical Support/System Admin

Responsibilities:

• Provided Confidential support for all wireless data products with Window and palm operating systems, Resolved all email operating system issues, Installed configures and supported all products using email and wirelesses synchronize, Provided Technical support via phone.
• Confidential, CMR, Blackberry Administration, Unix Administration, Active Directory, Global Marketing Platform at Confidential .

Confidential

Responsibilities:

• Traveled to consumer sites and performed required repairs. Provided Help Desk duties and laptop knowledge while traveling

Senior Support Engineer

Responsibilities:

• Assisted startup companies to migrate into publicly traded corporations. Assessed current infrastructure and support issues, Provided consulting for scalability, Assisted with routine issues, Built Web Servers and Mail Servers (exchange) along with Help Desk Support
• Active Directory, Confidential 's Exchange, IIS AdministrationSDC Consulting, FileNet

Senior Support Engineer II

Responsibilities:

• Maintained IS for FileNet, Supported clients via phone and on-site, Logged and reported all calls using remedy call tracking and reporting software. Supported FileNet software and all partnering software which included all Confidential operating systems and software along with Unix/Linux operating systems. Performed backups on all servers located in main office along with all maintenance of servers and databases. Built security, HVAC, AS400 Phone system with patch panels, Assisted all internal employees with all issues
• Active Directory, Confidential 's Exchange, Help Desk service, Filenet, Ms Office