SUMMARY:

• Systems Administrator with 12 plus years of experience and expertise in systems technology, including coordination, implementation, execution, installation and completion of IT projects in alignment with business goals and objectives.
• Project \IT Manager An effective leader ensuring the project or projects is completed on time, with best practice standards, and within budget. A high touch motivated team player that is customer driven and possesses developed analytical, technical and sales skills.
• Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization skilled problem identifier and troubleshooter, comfortable managing systems, projects and teams in a range of IT environments.

TECHNICAL SKILLS:

• LAN/WAN/Firewall
• Technical\Day 2 Support
• Database Ianagement
• Administration/support
• Systems Installation
• NOS Patches & Windowserver 2003/2008
• Configuration & Upgrading Updates
• Engineer
• SecurityWIonitoring
• Training & Mentoring
• Project Management Solutions
• Disaster Recovery Planning
• Workflow Planning and Testing
• Productivity Improvement
• Network Documentation
• Call Center Installation, creation
• Administration and Support

PROFESSIONAL EXPERIENCE:

Confidential, Camp Hill, PA

IT Manager - Network Administrator

Responsibilities:

• Design and deployment of corporate infrastructure upgrade to include layer 2-3 Cisco network switches, wireless, Cat 5/6 cabling and patch down, security-monitoring IP camera network supporting current and new remote site locations.
• Setup and installation of Corporate network which include departmental Voice-Data and Management VLANS with Inter-VLAN routing and SSL VPN connectivity minimizing broadcast traffic and ensuring QoS for Voice network.
• Setup and monitoring of corporate LAN/WAN ( Confidential DS3 - Confidential Modem) Voice-DATA, PSTN infrastructure which include Failover, Inter-VLAN routing and WAN load balancing through our Gateway Firewall. ( Confidential )
• Working knowledge of networking protocols which include but not limited to (TCP\IP, UDP, FTP, HTTP. SMTP. ICMP, ARP, DHCP, DNS, DSCP, SIP, QoS etc.)
• Incorporated network mirrored monitoring switch ports for troubleshooting complex network issues and ensuring data integrity using Wireshark and various monitoring-access tools (Fast Support, RDP. WebEx, Uptime Robot etc.)
• Directed the implementation and performance tuning of Windows 2008 Server environment for corporate business operations which included setup and configuration of backup Domain Controller.
• Resolved history problematic performance issues Help Desk and Voice\Data network failure by troubleshooting LAN/WAN connections-processes between multiple sites and corporate location.
• Managed and support critical cloud based company applications which include Intermedia Exchange Server, Sharepoint, Five9 and hosted Proxy (Company website) and Miracle-Ear critical business application.
• Assisted company vendors with software related workarounds and related issues pertaining to incompatibility with vendor software versions.
• Manage and maintain corporate ISP accounts which include but not limited to Confidential, Confidential and Century Link for current and new remote site locations.
• IT design of new remote site locations which include Desktops, WAN-LAN, Wireless and IP security\monitoring Cameras.
• Setup remote management software which include GoToAssist, RDP and Skype to support off­site job interviewing, webinars etc.
• Created, implemented and recommended Policy and Procedure documentation concerning acceptable use policy and HIPPA best practice compliance.

Confidential, Cherryhill, NJ

Jr. System Engineer

Responsibilities:

• Administration HP /IBM/ Cisco servers including networking and Operating Systems worked with Cisco Unity Connection and Unified Communications Manager working with customers on station reviews and programming of Cisco phones and voice mailboxes working with customers with programming Auto Attendants and resolving issues associated with programming troubleshooting voicemail and phone issues installing analog phones and paging including cabling of the ports and installing jacks working with customers and troubleshooting issues remotely using remote control applications working with customers in resolving Windows 2008 and 2003 issues setting up Ports on Cisco switches including cabling troubleshooting connectivity issues in the physical cable CAT 5/6 plant infrastructure troubleshooting dial tone issues on POTS lines

Confidential, Somerville, NJ

IT Manager

Responsibilities:

• Design and implementation of a district wide infrastructure upgrade to include converged Cisco network of switching, Voice\IP, wireless, cabling and security IP camera network.
• Design and Installation of district wide data center to include UPS backup solution and cooling requirements.
• Directed the implementation and performance tuning of Windows 2003\2008 Server\Exchange environment for K-12 operations. .
• Managed in-house tech and consultant team and prepared bid specifications to ensure bidding rules and regulations were followed.
• Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple schools.
• Stabilized, expanded and supported district network and PC Built new file servers to maximize Web hosting, ftp server, file/print sharing and domain control performance.
• Managed and supported Citrix servers.
• Administration of Cisco Callmanager and Unity Servers to include add moves and changes.
• Prepared IT budget and District Technology Plan to include E-Rate funding preparation.
• Directed the plan and execution for a shared services model between the Board of Education and Somerville Municipality to include Voice\IP, internet and installation of a fiber network between sites.