IT Operations Support Analyst Resume Redmond, WA - Hire IT People

SUMMARY

Seasoned IT Operations systems administrator and support analyst with over 10 years experience with Microsoft Windows operating systems from Windows 95 through Server 2012 R2.

TECHNICAL SKILLS

ADVANCED Windows Server OS
Active Directory Organizational Units (OUs) and Group Policy Objects (GPOs)
Hyper - V
User Administration SKILLS
INTERMEDIATE SQL Server
Internet Information Server (IIS)
Windows Azure
System Center Operations Manager (SCOM)
System Center Virtual Machine Manager (SCVMM)
Storage Area Networks (SAN)
Powershell
Veritas / Symantec Backup Exec
Windows Command-line batch scripting
RAID
Computer Security SKILLS
BASIC System Center Configuration Manager (SCCM)
Windows Server Update Systems (WSUS)
Failover Cluster Manager
Altiris Deployment Services
Ethernet
Linux OS
VMware
Microsoft
Windows Phone Operations team: Administration monitoring and maintenance of: servers disk arrays and network attached storage (NAS) systems in multiple labs in production pre-production and test environments; custom Windows Phone Access security levels including Active Directory OUs and GPOs and NTFS access control lists; System Center Virtual Machine Manager
Hyper-V servers and respective hosted Virtual Machines.

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

IT Operations Support Analyst

Responsibilities:

Microsoft, Data Center Services - Microsoft Operations Center Remote Services (DCSMRS) team: Remote installation, patching, recovery, and configuration of operating systems, storage, and network devices, to servers in multiple regional and global Microsoft data centers.

Microsoft, Windows Azure Livesite (WALS) Escort team: Guided remote access to restricted, high-security Azure Fairfax (Government) environment to developers, to ensure secret data not exposed, accessed, or compromised. Participated in active Security Incident bridge conference calls to review, verify and mitigate suspected breaches.

Confidential, Bellevue, WA

Laboratory Operations Manager

Responsibilities:

Microsoft, MSIT Identity & Access Management (IAM) Lab team: Redesign and restructure of lab’s incomplete System Center Virtual Machine Manager (SCVMM) 2012 R2 environment, including redeployment of Hyper-V host servers and migration of existing VMs. Administration, monitoring and maintenance of production services and test environment servers, and HP 3PAR storage area network (SAN).

Confidential, Bellevue, WA

Support Analyst II

Responsibilities:

Confidential, Bellevue, WA

Lab Deployment Engineer

Responsibilities:

Microsoft, US Core Platform MSN Test team: Through a library of PowerShell scripts, administration and maintenance of multiple VM environments via internal AutoPilot and Genesis deployment harnesses. Microsoft, Xbox LIVEn Tiki Lab team: Deployment of Xbox LIVEn builds to multiple gated test environments, including System Center Virtual Machine Manager, Hyper-V servers and respective hosted VMs. Microsoft, Kernel Test team: Administration, maintenance, and kernel-level triage of daily automated regression test lab.

Confidential, Redmond, WA

Software Test and Lab Engineer

Responsibilities:

Microsoft, Windows Assistance & Support Technologies team: Redesign and restructure of test lab and its hosted production services, including migration from custom deployment scripts to federated Windows Test Technologies (WTT) deployment and testing automation harness, implementing Active Directory OUs and GPOs for hosted services, centralized WSUS, and automated server backup schedules.

We provide IT Staff Augmentation Services!

It Operations Support Analyst Resume

Redmond, WA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship