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Is Project Leader Resume

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Dalton, GeorgiA

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SUMMARY

Experienced leader in CRM and sales force automation applications with 10 years of experience seeking to leverage background of application administration, cross division and departmental collaboration, leadership and organizational skills into Director, CRM Strategy and Operations for Confidential

TECHNICAL SKILLS

  • Microsoft Dynamics CRM
  • SugarCRM administration and development
  • IBM DB2 LUW administration
  • Linux
  • SQL
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • IBM Lotus Notes & Domino (application development and administration 3.x - 9.x)
  • Microsoft Project, and various other software applications.
  • Technical training development and delivery, documentation, support
  • Seek ways for efficiency and process improvement
  • Excellent writing, grammar, proofreading, and spelling, including technical writing
  • Excellent organizational skills
  • Self-motivated, self-starter; yet team-oriented as needed
  • Excellent reasoning and logic, easily grasp highly technical concepts

PROFESSIONAL EXPERIENCE

IS Project Leader

Confidential, Dalton, Georgia

Responsibilities:

  • Configure, administer and customize CRM. Analyze, plan, coordinate and participate in the development and modification of business application systems related to CRM and Sales Force Automation tools.
  • Provide technical support and leadership to the project team members and assigned end user departments.
  • Develop and deliver training for users and support. Maintain relevant data and its distribution in systems.
  • Coordinate resources internally and with external partners or resources to achieve project goals and objectives.
  • Excellent knowledge of business processes as well as sales force operations.
  • Build relationships with end users to gain knowledge of tools needed to achieve their goals.
  • Strong documentation, training, and project management skills.
  • Perform additional development, administration, testing, and delivery of software and systems.
  • CRM migration from SugarCRM & Salesforce systems and SAP & CAMS ERP systems to Microsoft Dynamics CRM for North America
  • Participate in data cleansing and alignment across all businesses in North America
  • Global and North America Functionality owner in multiple pillars of CRM
  • Collaborate with divisions to streamline and simplify processes for CRM and Customer Experience.
  • Develop and implement additional customized modules (Open Orders, Products, etc.) in CRM for increased sales account knowledge and relationship building.
  • Continue increasing user adoption through improved interface and CRM integration and training
  • Provide continuous technical training through various mediums including videos, PDF/PPT, webinars, and live classroom

Programmer/Analyst

Confidential, Dalton, Georgia

Responsibilities:

  • Perform any requested programming for SugarCRM, Lotus Domino, XPages, HTML, CSS, and JavaScript/jQuery.
  • Configure and optimize ERP data transfers and activities.
  • Provide 2 nd - 3 rd tier level support for CRM and sales force automation and mobile applications.
  • Create and maintain user and programming documentation.
  • Prepare and analyze customizations for major CRM software upgrades and/or conversions.
  • Work closely with system administrators and help desk/service desk to ensure efficient and optimal functioning applications as well as proper configuration.
  • Collaborate with other programming team members to accomplish requirements for sales force and marketing tools.
  • Perform various training sessions on behalf of IS to internal users.
  • Co-project manager for marketing and sales force mobile deployment including planning, implementation, technical documentation and any related sub-projects.
  • Deployment included corporate email, new social software implementation, BI tools, and other corporate mobile tools for the users.
  • Provided 2 nd -3 rd tier support throughout deployment.
  • Major CRM migration and upgrades including server configuration & administration, database & data conversion.
  • Configured and customized CRM software for present company needs.
  • Convert key desktop Lotus Notes applications to mobile XPages applications such as Open Orders
  • Implemented server side CRM integration tool in email to increase user adoption.
  • IS Technical Trainer with HR Core Training team for sales - traveled to all sales regions to offer technical training and support with HR Core Training team

Office Software Administrator/Training Coordinator

Confidential, Champaign, Illinois

Responsibilities:

  • Administered Lotus Domino server, mail and applications
  • Maintained and supported all Lotus Notes clients, Microsoft Office 2000, and other end-user applications
  • Evaluated, recommended, and coordinated continuous employee training
  • Recommended, evaluated and installed proposed software enhancements or upgrades
  • Assisted System Administrators in system configurations for end-users
  • Performed minor AS/400, AIX/RS6000, and Microsoft Windows system administration
  • Offered diverse software support for various groups within the company, including technical writers, programmers, customer support, and company executives.

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