SUMMARY

• Multi - talented executive seeks to translate extensive professional experience into the role of a Healthcare Sales Representative.
• Results- driven professional offers comprehensive background in accelerating sales, revenue, service, and operational goals in diverse industries.
• Expertise in implementing effective work processes, building client relationships to drive sales growth, and delivering quality customer service.
• Insightful strategist with solid understanding of sales principles needed to drive organizational profitability.
• Versatile leader with consultative style, keen client assessment aptitude, and negotiation skills.
• Relentless networker with strong ability to acquire, retain, and expand client relationships.
• Adaptable team player quickly establishes rapport and cultivates relationships with clients and team members.
• Articulate communicator with superior interpersonal, verbal and written communication skills.
• Recognized for strong work ethic, integrity, responsibility, and a high level of personal initiative.

TECHNICAL SKILLS

• Customer Service
• Records Management
• Service Education
• Marketing
• Patient Assessment
• Talent Development Negotiation Tactics
• Client Relationship Management - Problem Resolution
• Collaborative Decision-Making CRM (Salesforce)
• Consultative Sales - Account Management
• Industry Networking
• Event Coordination Client Needs Assessments
• Microsoft Office (Excel, Word, Publisher & Outlook)

PROFESSIONAL EXPERIENCE

President | Patient Advocate & Benefits Specialist

Confidential

Responsibilities:

Employ focus, attention to detail, and reliability to deliver information and support to former employees who were employed at any Confidential Facilities covered under the Energy Employees Occupational Illness Compensation Program Action (EEOICPA). Assist claimants with their application process by completing the claim forms. Obtain medical records and provision assistance to claimants with the reimbursement of their out of pocket medical bills and travel reimbursement by finalizing the required claim forms. Masterfully educate the claimants and their families on the benefits that are available to them under the EEOICPA program and provide local resource contact information.

Marketing Liaison | Marketing, Educating & Relationship Building

Confidential

Responsibilities:

Orchestrate the marketing to hospital case managers to service five skilled nursing facilities and two acute specialty hospitals. Assess each patient referral to establish what facility would be the best fit and if the patient meets clinical qualifications. Gather the appropriate patient records and orders to ensure a smooth transition from hospital to long - term care facility. Participate in daily calls, as well as prepare and submit required daily and weekly reports to President, CEO, CFO, and regional business development individuals.

Senior Community Education Representative

Confidential, Orlando, FL

Responsibilities:

Strategically market and educate the hospice benefits for Orange and Osceola counties, with a key target market emphasizing skilled nursing communities, primary care physician offices, all specialty physician offices, hospitals, case managers, social services, hospitalists, and assisted living communities. Confirm account and patient satisfaction of hospice services. Present continuing education in-services to healthcare professionals and cultivate rapport with clinical staff. Team up with operational team to care for hospice patients. Coordinate and attend after hour events such as: 5Ks, health fairs, and networking events. Design and execute quarterly marketing action plan, as well as competitive analysis to determine the company's strengths and weaknesses. Coach new hires regarding territory management and qualify potential referral sources. Tactically maximize account relations by qualifying referral sources, conducting personal visits, building trust, being available, and determining account needs to maximize hospice education opportunities. = Achieve admission goals each month; successfully improve admissions by 75%

Guest Services Consultant

Confidential, Orlando, FL

Responsibilities:

Retained a primary focus on increasing sales and closing all sales inquiries to support company objectives. Managed web leads by closing the sale through email, telephone, and face-to-face consultation. Supervised treatment provider schedules and encouraged clients to upgrade packages. Performed clerical duties while attending and facilitating local events. Trained and managed the front desk receptionists to exhibit world class customer service. Successfully attained monthly quotas and improved new relations with potential business partners in the community to enhance the relationships with known business partners.

Senior Partner Care Services

Confidential, Orlando, FL

Responsibilities:

Marketed the Confidential for Orange, Osceola, and Seminole counties targeting independent living communities, assisted living communities, skilled nursing communities, physician practices, hospital care managers, social services, churches, and out-patient rehabs. Coordinated in-services with potential referral sources, as well as holiday and networking events in the community. Forged new relationships with potential referral sources and amplified the affairs with established referral sources. Elevated the gross revenue by an average of 80% from 2004, as well as consistently met the monthly quota. Co-sponsored different networking events and served as a Secretary for the FL Healthcare Social Workers Association and Treasurer for the Seminole Health and Human Service Networking.