SUMMARY

Senior Team Lead Position. Senior Engineer, Senior Systems Integration Engineer, Directors role that blends my technical expertise and strong personal skills. To work within a company, bringing my skillset to assist in supporting clients to the highest standards, while also expanding my own knowledgebase, assisting colleagues or team members and offering the best support experience to clients.

TECHNICAL SKILLS

• Full working Knowledge of Microsoft Windows, Server 2003, 2008, 2012, 2016, 2019 and R2,Windows 10 (Migrations, Setups, Upgrades, Desktop Administration)
• Microsoft SQL server installation, configuration, administration, and some SQL scripting
• Adobe Teams, Google Suite, Office 365 Administration
• Windows System Administration.
• Great interpersonal skills, working with peers or managers
• Proven track record in troubleshooting, with ability to provide feedback to developers and other depts.
• Microsoft VM Hyper V installation, Configuration and Administration. VM backups Altaro, Veeam.
• SAN / NAS Setup & Management. Familiar with both Synology and EMC equipment
• Willingness to travel both domestically and internationally
• Work until the job is done attitude
• Ability to learn any new systems quickly and effectively to provide support and troubleshoot
• Prioritizing of Issues and workflow, and ability to manage several issues consecutively
• LAN/WAN WLAN and Networking fundamentals, and ability to effectively troubleshoot issues within networks. Meraki installation and management.
• Experience Beta Tester, providing feedback for bugs, faults, crashes. Able to read diagnostic information from systems to determine root causes for failures
• Installation of VM using VMware 8.x vSphere Server, Creation of VM’s with Multiple OS’s
• SQL 2008, 2008R2, 2012 Installation, Configuration, Management and Troubleshooting
• Experience with PhP, Apache, MySQL
• VR Labs, Design, Build, Management. Including Oculus, HTC Vive, Twinmotion 2019
• Raid 0,1,5/6 Installation, configuration and management.
• Data Recovery of both Physical and Logical Drive Failures on HDD/SSD
• Familiar with most MSP Connection / Ticketing Systems

PROFESSIONAL EXPERIENCE

Confidential, New York

Consultant

Responsibilities:

• I supported several high - end architectural studios with remote and on-site support. Duties include new users’ setup, software/hardware setup/installation. System Administration.
• Supporting predominantly Windows Shops, but also support Mac Systems. Built a VR Design Studio for VR presentations and engineering.

Confidential

Responsibilities:

• I have supported IT Startups, Law Firms, Healthcare Providers and have a full range of skills to suit each of these system setups.

Confidential, New York

Senior Escalations Engineer

Responsibilities:

• Responsible for handling all the Escalations from Support, Projects, Vadmin and Customers.
• Dealing with partners and vendors to ensure delivery of Confidential Services to the highest standards in a high flow, fast paced work environment.
• Monthly on Call Rotation.

Confidential, Queens, New York

Director of Information Technology

Responsibilities:

• Responsible for daily operations of the entire organization’s IT system
• Manage Network, VoIP Phone System, Internal Network, Internet
• Project Managed installation of Fiber Internet to the Center, from planning to installation, cut over from old T1 System with zero end user impact
• Responsible for Migration from Medical Manager and eClinical Works software to a single cloud-based solution from Doc-Tor.com. Including working as project manager, procuring all new hardware requirements, planning and implementing a training schedule for staff, working directly with developers to provide technical feedback on features requested and overall progress of the project
• Worked Directly with XO Communications, Affiliated, Something Digital, RDS Solutions, negotiated service agreements, SLA’s, Emergency Issues.
• Responsible for successfully installing Wi-Fi throughout the Jamaica Location
• Managed multiple locations in Queens, NY. Proving full support for these sites, and site to site network connectivity
• Responsible for migrating whole organization from local Microsoft Office software to Microsoft 365 Cloud based office solution, providing seamless functionality for end users.
• Responsible for the installation of backup software, providing redundant internet for both locations and emergency IT disaster planning

Confidential, Manhattan, New York

Director of Information Technology

Responsibilities:

• Responsible for the high-availability of numerous high-volume client-facing services.
• Responsible for ensuring the redundancy, integrity and availability of hundreds of terabytes of constantly changing data, as well as maintaining and expanding archived data and backups.
• Contract negotiation - manage and support contracts, 3rd party contractors and vendor negotiations.
• Responsible for budgeting and procurement of all network, computer and production equipment.
• Project management for software and system projects, both client facing and internal.
• Internal IT audits - ensure license and regulatory compliance.
• Ensure facility and IT procedures are compliant with client confidentiality and security requirements.

Confidential, Burlington, Massachusetts

Senior Escalation Support Engineer

Responsibilities:

• Provide mentorship, training and support for junior team members
• Provide Global on Call Support
• Work with Industry Standards Including MPEG Transport Stream
• Write processes and procedures for installation and configuration of Confidential Observer Products
• Travel to customer sites to provide onsite senior support for installations and setup of new systems
• Hardware support for multiple proprietary Confidential Servers, running windows XP, 2003, 2008 R2.
• Work with customers who have had issues that have been escalated
• Support Observer web front end running on PhP, with Apache, MySQL
• Work with customers including ABC, NBC, DISNEY, ESPN, Al Jazeera, Starz and other Global TV providers

Confidential, Nashua, New Hampshire

Senior Post Sales Support Engineer

Responsibilities:

• Support customers with issues with all Confidential Software Products
• Connect remotely to customer systems globally to resolve technical issues
• Configure test environments in VMware vSphere to recreate customer environments
• Write processes and procedures for installation and configuration of Confidential Software Products
• Perform stress testing of Confidential Software under loads, by creating custom test batch files and scripts
• Create Knowledgebase articles to document fixes and workarounds for issues
• Build Virtual Machines for Testing, running Windows Server 2008, 2008r2, Linux and FreeBSD
• Troubleshoot NetApp Filers, EMC and Hitachi Storage Devices
• Installation of SQL2008, SQL2012, Windows Server 2008, 2008R2, 2012Offer desktop support for Confidential Software employees

Confidential, Chelmsford, Massachusetts

Senior Engineer

Responsibilities:

• Responsible for participating as a technical expert including in-depth experience with Windows Server 2003 and Server 2008 R2
• Contributed to new product implementation, including working on Confidential ’s transition from Windows based VOD to Linux based platform.
• Acted as a key contributor in a complex and crucial environment including tech lead for Windows based issues
• Used IIS management tools to configure and manage Windows Based Web GUI’s on the VOD system
• Full understanding of Microsoft Windows and Web (Cloud) based applications

Confidential, Manhattan, New York City

Technical Services Manager

Responsibilities:

• Worked with over 100 clients both domestic and international
• Managed team of six Data Recovery and PC/Mac technicians on a 24/7 rotation, Managed overall operation.
• Negotiated and signed Authorized Service partner agreements with Google, NASA, IRS, Fotocare, NCIC systems, NYMEX and others
• Learned extensive knowledge of Data Recovery procedures- both hardware and software
• Worked with clients to assess problems with equipment, developed strategies to resolve the issues, then followed strategic plan through to completion