SUMMARY

An energetic, self - motivated and quick learner with Microsoft Certified MCSE in SharePoint Server, Microsoft Certified MCSA in Windows Server, CompTIA A+ and CompTIA Security+ Certified. Assist with various projects and resolve IT issues included Helpdesk and end user support. Hands-on and trained in setting up virtual lab for Microsoft Hyper-V Server and VMware environment for

• Windows Server and SQL Server - Enterprise Administrator
• MS SharePoint, MS Exchange Configuring and Administrator
• System Center: Configuration Manager, Operations manager, MS Intune and Endpoint Protection
• Windows Azure: Office 365, Exchange, SharePoint and Skype for Business
• System Security and Advance Configured Server services for DHCP, DNS,
• Knowledge of administration skills and basic understanding of Red Hat Enterprise Linux (RHEL), Kali Linux, NetApp SAN storage, PowerShell, GNS3, Wireshark, Check Point, pfSense firewall, Microsoft Deployment Toolkit with WDS Server, networking and virtualization technologies

PROFESSIONAL EXPERIENCE

Confidential

IT Specialist

Responsibilities:

• Supporting end users by providing hands-on technical assistance to resolve hardware and software incidents;
• Creating, testing, running and terminating cables in accordance with the design, planning updates to workstations based on operational requirements;
• Assisting in the establishment of network connectivity;
• Performing initial setup and configuration of customer hardware;
• Analyzing, investigating and resolving assigned Help Desk tickets
• Assisting the Network Operations Center (NOC) with the coordination of troubleshooting and maintenance.
• Working as a Tier II technician providing desk side support to end users.
• Performing other duties as assigned.

Confidential

Systems Administrator

Responsibilities:

• Managed 35-40 servers , backup and restore using Evault online and Evault VRA server.
• Performed tasks and responsible for file-system/disk management, server installation/configuration, print server and created of new servers and/or applications in the Virtualized data center environments (VMware).
• Created LUNs, add storage and keep sound health of NetApp SAN systems, and storage.
• Mentored IT Support to perform tasks which include but not limited to end-user support Tier 2/3 tickets and on a variety of IT issues.
• Supported of ERP (Enterprise Resource Planning) software (Prelude and Syteline).
• Supported of Motorola AP's, Zebra/Symbol wireless handheld and barcode scanners, network printer and network shared files and folders restore.
• Exchange supported, created of email accounts - User and Computer Accounts, and Print and File Share creation and management
• Installed, upgraded, and troubleshoot a variety of software and hardware issues.
• Managed Microsoft Volume Licensing, Go Daddy - Domain's and SSL Certificate and APC Rackmount Smart-UPS Systems.
• Built relationships with vendors and others consultants, IT hardware and software purchasing.
• Completed special projects as assigned (Rack and Stack, RDC upgraded (MPLS, AP's and equipment), Software as a Service (SaaS) applications such as Microsoft Intune, SSO, Office 365, Windows Azure Active Directory, Information Right Management and fine-Grained Password Policy).

Confidential

Administrator / Technology Specialist

Responsibilities:

• Administrator of Windows Server (DNS, DHCP, AD) and administrator of Microsoft Intune and Microsoft Endpoint Protection.
• Maintained and supported of equipment such as desktops, laptops/tablets and smartphone.
• Provided remote helpdesk and support to company and end users.

Confidential

Information Technology Specialist

Responsibilities:

• Responsible for all decisions related to the upkeep and maintenance of network servers (PDC/SQL/Terminal Server), servers support equipment, desktops/laptops, software updates and licenses, monitors security and Active Directory user accounts.
• Maintained office equipment including the telephone system, VOIP, PBX, printers, fax machines, copiers, postage machine, Cisco Switch, Remote Desktop, VPN and etc. FTP administrator, ACD and Tracer administrator, Netphone, FileZilla, NetworkEmanager, StratagyES, and Sonicwall.
• Performed server backup using Symantec Backup exec and Symantec Antivirus Endpoint.

Confidential

Computer Systems Administrator

Responsibilities:

• Protected and maintained company computer Servers and Intranet Systems: Novell NetWare Server, Zetafax Server, Microsoft Access database Server, Modem Server, Print Servers and Backup using Cheyenne ARCserver.
• Performed administration of NDS, Administration of GroupWise, creations and permissions of user and group accounts, install software packages, investigate, modify or repair microcomputer and peripheral components.
• Created and updated MS Access DB forms and reports.
• Provided helpdesk and training to system user in house and remote access. Maintained inventories of computer assets.
• Built relationships with vendors and others consultants, MIS purchasing and MIS budgeting.
• Maintained and upgraded workstations using Norton Ghost and editing company Website using FTP and web editor software and maintaining and updating Norton Antivirus Corporate.

Confidential

Graduate Assistant

Responsibilities:

• Assisted Professors and computer labs in maintaining and connecting distance-learning labs using VTEL SYSTEM and TANDBERG SYSTEM.
• Troubleshoot and resolved complex desktop operating system and application issues.
• Provided coaching and support to students in the labs.

Confidential

Computer Lab Manager

Responsibilities:

• Assisted students, staff, faculty, and Network Administrator in daily operations.
• Performed intermediate and advanced troubleshooting, maintaining and upgrading 350 to 400 workstations. Configures systems, install software, hardware and peripherals in a network environment.
• Experienced in LAN operating systems, topologies, and media.