SUMMARY

• Senior IT Systems Engineer and Administrator with strong experience as a leader and supporter of the design, implementation, and administering enterprise network architectures.
• Identifies and implements improvements to enterprise hardware and software platforms, with specialties in SAN, security, and Windows network administration. Provides end - to-end engineering skill sets during the rollout of IT strategies to increase systems performance, information security, and network manageability.

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows Server 2008 R2, 2012, 2012 R2, 2016, 2019, Windows 10, 8.1/7/Vista/XP, Ubuntu, Centos, and FreeBSD.

HARDWARE: HP Proliant (DL), Supermicro, Dell, F5, Brocade (FC), Cisco, Force10.

ADMINISTRATION TOOLS: Wireshark, Microsoft Netmon, tcpdump, iperf, nmap, SCOM, SCCM.

NETWORK PROTOCOLS: TCP/IP, iSCSI, NFS, SMB, DNS, MAPI RPC, SIP, HTTP/HTTPS, NDMP, Kerberos.

Scripting Languages: NT Batch, Powershell, and VBScript.

PROFESSIONAL EXPERIENCE

Confidential, Redmond, Washington

Senior Consultant / Systems Administrator

Responsibilities:

• Support of lab infrastructure for FIPS 140-2 and common criteria evaluations.
• Troubleshooting and support of numerous hardware platforms.
• Responsible for compliance related tasks related to an Azure environment.
• Designed complex multi-tier PKI environment.

Confidential, Redmond, Washington

Support Engineer

Responsibilities:

• Support of directory sync and Azure Active Directory for systems administrators at Microsoft Azure customers.
• Supported the MFA (multi-factor authentication) server product for customers of Microsoft Azure.
• Built test/training environments using Azure IAAS VMs.
• Completed training on technical support tools.

Confidential, Redmond, Washington

SDET - Windows Server Team

Responsibilities:

• Validation tasks for complex Hyper-V SDN scenarios.
• Deployed Server operating systems and worked with lab support team on test cases.
• Assisted with creation of status reports.
• Tested Windows Server Operating Systems (software defined storage and networking stacks).

Confidential, Seattle, Washington

Systems Administrator

Responsibilities:

• Deployment of server and network hardware to datacenter.
• Storage and systems administration (primarily related to Centos, Windows, NFS, and iSCSI).
• Diagnosis and resolution of Active Directory and NTP issues.

Confidential, Bellevue, Washington

Systems Administrator

Responsibilities:

• Active directory account provisioning, DNS troubleshooting, RADIUS, Kerberos/KDC issue resolution and NTP.
• Support of firewalls, switches, and customer servers.
• VPN, wireless, and identity related issue support/implementation duties (including PKI and Password mgmt.).

Confidential, Redmond, Washington

Systems Administrator

Responsibilities:

• R&D Lab Windows and Linux Administration (primarily RHEL).
• Performed numerous system administration and project related tasks on vSphere environment.
• HP ProLiant DL/BL hardware support.
• SAN/NAS administration (multiple vendors)

Confidential, Redmond, Washington

Azure Support Engineer

Responsibilities:

• Break/fix support of customer issues and environments for IAAS solutions.
• Performed various system administration and analysis tasks using PowerShell cmdlets.

Confidential, Seattle Washington

Sr. Support Engineer

Responsibilities:

• Break/fix support of customer issues and environments primarily related to Active Directory and iSCSI issues.
• Researched solutions using knowledge base and communicated with customers via remote support tools and phone, IM, email, live chat, and forums.
• Installed and configured Linux (Centos and Ubuntu) VMs (multiple hypervisors) for customer issue reproductions.
• Extensive use of Microsoft Netmon and Wireshark for SMB protocol analysis.
• Log collection and analysis using bash scripts on Ubuntu.
• Assisted customers with applying code upgrades and drive / other firmware updates.

Confidential, Redmond Washington

Systems Administrator / SAN Engineer

Responsibilities:

• Fulfilled multiple technical roles to provide expertise in specialized IT platforms, including EMC Power Path EMC² CLARiiON array administration, monitoring, and email alerting configuration and tuning.
• Monitored the work of project leads responsible for implementing new SAN architectures; ensuring that all projects were completed according to customer specifications.
• Researched and recommended standards and best practices for fabric zone administration processes.
• Developed solutions to enable Brocade SAN Health Report Generation, including refinements to Visio diagrams.

Confidential, Redmond, Washington

Identity Escalation Engineer

Responsibilities:

• Provided escalated technical support (tier three and four) for identity issues on the Microsoft BPOS Dedicated build team including establishing and troubleshooting Active Directory trusts and secure channels.
• Served as Identity Escalations Engineer at Microsoft Online build teams for active directory and exchange.

Confidential, Seattle, Washington

Support Analyst III

Responsibilities:

• Provided support for Confidential (IIS, SQL, Log analysis, product password changes, deploy new code).

Confidential, Redmond, Washington

Systems Engineer

Responsibilities:

• Live Communications Server, SIP, and production IIS billing website support (including web services and associated PKI tasks).