SUMMARY

• An adaptable, results driven, and personable information technology professional with multifaceted expertise in System Administration, Network Support, Desktop Support, and Application Support.
• An energetic and resourceful professional who remains focused on goals.
• Takes a proactive, objective, and orderly approach to problem solving.
• Remains tactful, generous, and constructive, getting along well with all levels of an organization.
• A reliable, perceptive decision maker who efficiently balances consideration of the big picture and details.
• Inspires top performance as a resilient, cost conscious, and dynamic contributor in core initiatives.
• Considerable experience with Server Administration, Network Support, and Desktop Support.
• Designed, maintain, and support Active Directory.
• Administer, monitor, and maintain security across a wide variety of systems including e - mail, routers, switches, and servers.
• Serve as the Microsoft Exchange Administrator performing a variety services for E-mail communications including, but not limited to mailbox database and account management, maintaining security, supporting Office365, Outlook Web Access, and DAG cluster management.
• Played a key role on the team that managed the migration from Exchange 2010 to Exchange 2013.
• Extensive experience in a wide variety of software deployment, packaging, automation, scripting, and security methodologies.
• Responsible for packaging and deploying software patches and applications, while also ensuring appropriate testing and functionality.
• Experience with Desktop/Server virtualization and implementing and managing cloud based infrastructures.
• Provided leadership, training, and served in a mentorship role to Interns, as well as Level 1 and Level 2 Desktop Support Techs working in the IT Department (Interns).
• Significant contributor to the documentation of the network, servers, and applications.
• Was responsible for maintaining the IT Department's Knowledge Base inside of Manage Engine's Service Desk.
• Worked with Cisco VOIP vendor to support implementation, document department workflow, and assist with rollout.
• Trusted resource that is able to partner with all levels of an organization.
• Successful at assisting a variety of users and able to support multiple skill levels.
• Maintain strong vendor relationships ensuring consistent service of agreements and contracts.

TECHNICAL SKILLS

• Windows 2003 Server
• Windows Server 2008
• Windows Server 2008-R2
• Windows Server 2012-R2
• Windows Server 2016
• Microsoft SCCM 2012 R2
• Active Directory
• ADFS
• Azure Active Directory
• Azure Virtual Storage
• Azure Virtual Machines
• Windows 7
• Windows 10
• VMWare VSphere 6.0
• VMWare ESXi 6.0
• Microsoft Hyper-V
• Microsoft App-V
• Red Hat Enterprise
• CentOS
• Ubuntu Linux
• MAC OS X Server and ARD
• Office365
• Exchange 2010
• Exchange 2013
• SQL 2012 Administration
• CISCO IOS
• Symantec BackupExec
• Quest Rapid Recovery backups
• Sharepoint 2013
• WISE Install Studio
• Install Shield and PowerShell Scripting

PROFESSIONAL EXPERIENCE

Confidential, Westminster, Maryland

Systems Administrator

Responsibilities:

• Configured and managed Microsoft SCCM 2012 to provide a greater and granular control for patching and updating servers and desktops as well as for pushing OS images and software deployments.
• Designed and implemented security policies for servers and desktops.
• Configured systems for multipurpose development, configuration management and testing environments.
• Manage user accounts, hardware updates and file server maintenance.
• Managed and implemented group policies on GPO basis, and organizational units using Active Directory.
• Maintain print server, RAID network storage, application server, DHCP and Symantec Ghost cast server.
• Provided desktop and remote support for 400+ users of Windows XP/7/10 and Mac OS for faculty and staff
• Provide support and management of Office 365 and Exchange 2013 (with DAG clustering) in a hybrid environment for Faculty, Staff and Students.
• Manage and maintain e-mail spam and malware filtering utilizing Sophos Pure Message and Sophos E-mail Gateway appliance
• Created and maintained test environments for Server application testing and development.
• Provided Server Application support, patch management, and application testing for several high profile packages utilized by multiple departments.
• Managed backups restores of the server infrastructure utilizing Dell AppAssure (now called Quest Rapid Recovery).
• Provided support in managing DNS and DHCP in a mixed Unix\Windows Server 2012 R2 architecture.
• Installation, configuration and maintenance of MS SQL server 2008 and 2012 which included new instance installations, database creation, report server configuration, and troubleshooting of database issues.
• Maintained VMWare VSphere 6.0 infrastructure spanning two locations. Supported multiple VM hosts for capacity and redundancy, utilizing NIC teaming and VLan trunks for network redundancy.

Confidential, Towson, Maryland

IT Support Technician

Responsibilities:

• Extensively worked with service desk tools system (Remedy), including creation and response to Remedy tickets.

Confidential, Baltimore, Maryland

IT Technical Analyst

Responsibilities:

• Provided support for laptops, PDAs, and BlackBerrys and managed RAS and dial-up connections utilizing Shiva Remote security products.
• Helped to test and implement a VPN solution to remote users in Tampa and Colorado Springs.
• Provided backup Help Desk and Networking support for several high profile departments including Legal, Fixed Income, and Equity.
• Provided training and support of various PC and mainframe based applications to the Legal, Marketing, Fixed Income, and Equity departments.
• Resolved complex technical issues that arose on client computer using troubleshooting
• Effectively made recommendations to IT users on selection of hardware and software.

Confidential, Timonium, Maryland

PC/ Network Technician

Responsibilities:

• Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.
• Managed assets inventory and deployed desktop images to end users.
• Reviewed open problem tickets daily.
• Identified problem and forwarded it to appropriate area of responsibility.
• Supported Action Request Queues, managed critical migrations, supervised help desk/desktop upgrade projects, led the Information Technology Services crisis management team, and ensured that desktop and LAN problems were resolved quickly and efficiently.