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Network Administrator/help Desk Resume

Lilburn, GA

Objective:
Windows Administrator

Summary:
Self-starter, motivated, and work well with people at all levels. Take personal pride in doing quality work. Strong knowledge of PC hardware, software, and troubleshooting. Very experienced at understanding the needs of end-users, and providing solutions. Possess good people skills, and the ability to establish a comfortable working rapport.

Key Skills

Windows 7

1.5 years

Windows Server 2008

1.5 years

Windows Server 2003

6 years

Windows Terminal Server 2003

5 years

MS Exchange 2000/2003

8 years

Windows 2000 Small Business Server

6.5 years

TCP/IP

11 years

Active Directory

8 years

MS Office 2003/2007

9 years

VPN

6 years

Windows NT 4.0

4 years

XP

7 years

Acronis PC Imaging Software

2 years

VMware ESXi

9 months

Help Desk and Technical Support

15+ years

Customer Service

6 years

Certification:
Windows XP Professional
Windows NT Workstation 4.0
Windows NT Server 4.0
Windows NT Server 4.0 in the Enterprise

Training:
Novell CNA
Windows NT 4.0
Windows XP Pro
Windows Server 2003

Associates Degree Computer Programming

Experience:

Confidential, USA
April/2009 - Present
Network Administrator/Help Desk

  • Network Administrator/Help Desk for Nichiha USA Norcross, GA corporate office, Macon, GA factory/office, and Data Center Colocation.
  • Network Administrator for Windows Server 2003, Windows Server 2003 Terminal Server, Windows Server 2008, Remote Desktop Connection, VPN, SonicWALL routers/firewalls, Linksys and Tranzeo Access Points, Microsoft Server Update Services 3.0, Symantec Backup Exec, Microsoft Office 2007 Suite, Windows XP and Windows 7, Active Directory, TCP/IP, DNS, and DHCP.
  • Manage eight Dell servers.
  • Manage SonicWall Pro 2040, Linksys, and Tranzeo Access Points.
  • Manage Microsoft Exchange Server 2003 and some Microsoft SQL Server 2005 Express.
  • Manage 3COM phone system.
  • Installed and configured McAfee/MXLogic hosted Email Archiving.
  • Stage and manage Windows XP and Windows 7 workstations and laptops.
  • Configure, install, and manage various HP LaserJet, HP DeskJet, and Dell Laser printers.
  • Configure BlackBerry and iPhone wireless devices.
  • Manage Corporate F-Secure Antivirus protection solution.
  • Review Event Viewer logs for all servers,
  • Windows SharePoint Services 3.0.
  • Monitor all sites with GFI MAX RemoteManagement.
  • Designed, installed, and implemented VMware ESXi virtualization.

Confidential
March/2007 - January/2009
Network Administrator/Help Desk

  • Network Administrator for Pella Southeast corporate office, and eight remote locations in Georgia and Tennessee. All locations access Pella Southeast corporate network data center via VPN, Remote Desktop Connection, and Terminal Server.
  • Network Administrator for Windows 2000 Server, Windows Server 2003, Windows Server 2003 Terminal Server, Remote Desktop Connection, Microsoft SQL 2005, Microsoft Office 2003 Suite, Windows XP and Vista, Pella Application Servers, SonicWall routers, Active Directory, TCP/IP, and DHCP.
  • Manage seven Dell servers and one NetGear NAS server.
  • Manage SonicWall Pro 2040, Pro 330, SOHO3, SOHO2, and Linksys routers.
  • Manage two Pella Windows and Doors application servers.
  • Manage Microsoft Exchange Server 2003 and some Microsoft SQL Server 2005.
  • Stage and manage Windows XP and Vista workstations and laptops.
  • Configure, install, and manage various HP LaserJet, DeskJet, and DesignJet printers.
  • Manage Norand hand scanners for Georgia and Tennessee distribution centers.
  • Manage nightly backups.
  • Manage ADT security system.
  • Manage Zultys VOIP phone servers in Georgia and Tennessee distribution centers.
  • Planned, installed, and implemented Windows Server 2003 Terminal Server.
  • Planned, installed and implemented NetGear ReadyNAS 1100 NAS server.
  • Evaluate, recommend, and purchase all computer and printer hardware.
  • Configure BlackBerry and iPhone wireless devices.

Confidential, Norcross, GA January/2000 - July/2006

Network Administrator/Help Desk and Customer Service/Technical Support

  • Network Administrator for Windows Small Business Server 2000, Windows Server 2003, Active Directory, TCP/IP, DHCP, WINS, and MS-DOS.
  • Staged and managed Windows 9x/2000/XP workstations and laptops.
  • Planned, installed, and implemented Windows Small Business Server 2000, and Windows Server 2003 servers for in-house network.
  • Administrator for MS Exchange Server 2000 and some SQL Server.
  • Installed, configured, and implemented Symantec (Veritas) Backup Exec for servers and Exchange Server.
  • Managed nightly backups.
  • Managed remote users VPN connection to LAN.
  • Evaluated hardware and made purchasing decisions.
  • Planned, installed, implemented, and supported Maximizer Enterprise contact/CRM database, company wide. This included configuring and managing remote VPN synching to the database.
  • Installed and implemented the Microsoft Office 2003 Suite company wide.
  • Installed and implemented QuickBooks 2000. Does not include bookkeeping setup.
  • Customer Support for general hardware and Windows configuration, including embroidery CAD software running on Windows 98, 2000, and XP, interfaced to commercial embroidery machines. Working knowledge of SQL Server 2000 and MSDE. Supported two SQL applications.
  • Managed Cisco 1720 router and Cisco PIX 501 firewall. Some programming.
  • Managed Meridian telephone system and Nortel Star Talk Flash voicemail. Some programming of phone system for routing extensions, voicemail, and troubleshooting.
  • Working knowledge of HTML and web page development.
  • PC maintenance repairs and upgrades.

Confidential, Lilburn, GA
May/1999 - December/1999
Owner/Consultant

Provided third-party support, training, and consulting to small businesses and individuals.

Trained military and civilian personnel in the use of Windows, and various Microsoft application packages.

Confidential, Roswell, GA

November/1996 - April/1999

Network Administrator/Desktop and Customer Technical Support

  • Customer Support for general hardware and Windows configuration, including embroidery CAD software running on Windows 9x, and NT, interfaced to commercial embroidery machines.
  • Managed nightly backups.
  • Network Administrator for Novell 3.12 server, Windows NT 4.0 server, IPX/SPX, TCP/IP, WINS, and MS-DOS.
  • Staged and managed Windows MS-DOS, 9x, and NT workstations and laptops.
  • Installed, customized, and managed a Goldmine customer database.
  • Managed ISDN router.
  • Managed OS/2 voicemail system, and Premier telephone system.
  • Working knowledge of HTML and web page development.
  • Working experience with Citrix WinFrame using WinCenter from Network Computing Devices, Inc.
  • PC maintenance, repairs, and upgrades.

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