SUMMARY:

A highly accomplished, dedicated and disciplined Information Technology Professional with over 25 years with extensive experience and knowledge seeking to contribute to and grow with a dynamic, progressive and innovative organization. Recognized as a team player and a performer, consistently, completing assignments on time and under budget. Expertise in Network analysis (design, implementation and support), Computer support (troubleshooting, installations, and maintenance), Telecommunications, Telephony (VoIP and traditional PBX environments), Structured Cabling (Pulling, Termination, Testing and Dressing), Software Engineer specializing in Design, Implementation, Maintenance of Databases and Object - Oriented Design and Analysis with extensive experience in the full life cycle of the software design process including requirements definition, prototyping, proof of concepts, design, interface implementation, testing and maintenance of Information Systems and Skilled providing customer and end-user technical support.

TECHNICAL SKILLS:

• DOS,MS Windows 9x & Me,Windows NT Workstation & Server 4.0, Windows 2000 Professional & Server, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Novell Netware, Windows Server 2003, 2008, 2012, NetWare 3.12, Novell 4.11, Linux., OS
• LAN/WAN, TCP/IP, Frame Relay, IPX/SPX, NWLINK, NETBEUI, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, NAT, TFTP, SIP, H323.
• Basic, Quickbasic, Cobol, C, Quick C, C++, Clipper 5.2/5.3, FoxPro DOS/Windows, Visual Basic 5.0/6.0, Visual .NET (In Learning), Java (In Learning)
• VMWare, VirtualBox
• VBScript, JavaScript, PHP, ASP
• MS IIS Server, Apache
• XAMPP, WAMP, Vagrant
• HTML, CCS, XML, Web Services (SOAP)
• Btrieve, Xbase, Foxpro, Microsoft Access (97/2000/2003/2007/2010/2013 ), Microsoft SQL Server 7.0/2000/2005/2008 (Transact/SQL, Stored Procedures), MySQL.
• Crystal Reports 6.0/7.0/8.5/9.0/10.0/ X.
• MS Office (Excel, Acess, Word, PowerPoint, Publisher, Outlook), FrontPage, MS Visio, MS Project, Acrobat Professional, Adobe CS6, Quickbooks.
• Wireshark/TCPView Packet Analisys.
• PC Anywhere, VNC, TeamViewer, LogMeIn, Ammyy, Supremo, Mikogo, Remote Desktop.
• Symantec Ghost, Acronis True Image, PE Builder.
• Routers, Switches, Hubs, PBX (Panasonic, Mitel, AT&T, Others), Cisco Firewall, Adtran CSU/DSU, Raid, Desktop, Laptops, Modems, Network Card, Memory, Printers, Plotters, Scanners, and other peripherals.
• Cat3, RG6, RG59, Siamese Cable, Cat5/6 Data & Voice Cabling (Pulling, Termination, and Testing)
• Dress cabling in the data room and termination distribution frames (66 or 110 blocks, Patch Panels)

PROFESSIONAL EXPERIENCE:

Confidential, New York City

IT Specialist & Field Engineer

Responsibilities:

• Provide technical support for Charter Schools & Catholic Schools in Software and Hardware.
• Installations and Configuration for new Hardware & Software.
• PC Troubleshooting (Diagnose and solutions for Hardware and Software problems, repair or replace defective computers parts, installing and troubleshooting operating systems and common desktop applications, Tune-Ups, Data Recovery, Virus & Spyware Removal)
• Network Consulting- Routers, Firewall, Wireless, VPN, others
• Deploy, configure and support standard and proprietary applications (Quickbooks, MsOffice Suite (Word, Excel, PowerPoint, Access, Outlook)
• Installation & Configuration VoIP Systems (Avaya IP500 V2)
• Deployment Image Project with Acronis True Image.

Confidential

Structured Cable Technician & Low Voltage

Responsibilities:

• Design, Pulling and Terminating Cat3, Cat5, Cat6, Siamese Coaxial Cable in new and old constructions (Schools, Buildings, Small Business and Residential)
• Installation mounting brackets, face plates and surface mount boxes.
• Raceways and conduit Installation.
• Terminating Voice (VoIP and Phone Jacks) and Data Cabling.
• Test and troubleshooting network Issues.
• Dressing and terminating distribution frames (66 or 110 blocks, patch panels)
• Rack and Stack (Servers, Switch, Patch Panels and Other Devices)
• Installation & Configuration Video Surveillance Systems (Different Brands) with Local & Remote Access (Web & Smartphones)
• Installation Wireless Access Point (Meraki, Cisco and Ubiquiti Networks)
• Installation & Configuration Access Control Systems & Intercom (AIPhone)
• Installation & Configuration Wireless Paging, Intercom System & Emergency Notification Systems (Visiplex)

Confidential, New York City

Software Engineer

Responsibilities:

• Design, write and debug real-time applications through PHP Script client and server-side, connected to MySQL Database for a Money Transmitter and Courier Cargo Companies.
• Analysis, Design, Development and testing of Web Service using SOAP messaging to exchange information related to transactions daily with different correspondents worldwide.
• Integrating of the Money Transmitter’s platform with government’s Web Services like State Department.
• Installation, Configuration and deployment Servers and Virtual Machines through VMware. (Linux, Web and FTP Servers)
• Design, Pulling and Terminating Cat5, Siamese Coaxial Cable in new headquarter.
• Installation mounting brackets, face plates and surface mount boxes and raceways.
• Terminating Voice (VoIP and Phone Jacks) and Data Cabling.
• Rack and Stack (Servers, Switch, Patch Panels and Other Devices)
• Installation & Configuration Video Surveillance Systems with Local & Remote Access (Web & Smartphones)

Confidential, New York City

Structured Cable Technician

Responsibilities:

• Design, Pulling and Terminating Cat3, Cat5, Cat6, Siamese Coaxial Cable in new and old constructions (Schools, Buildings, Small Business and Residential)
• Installation mounting brackets, face plates and surface mount boxes.
• Raceways and conduit Installation.
• Terminating Voice (VoIP and Phone Jacks) and Data Cabling.
• Test and troubleshooting network Issues.
• Dressing and terminating distribution frames (66 or 110 blocks, patch panels)
• Rack and Stack (Servers, Switch, Patch Panels and Other Devices)
• Installation & Configuration Video Surveillance Systems (Different Brands) with Local & Remote Access (Web & Smartphones)
• Provide technical support for small-medium size companies (Call Shops or Calling Centers, Lawyers Office, Insurances Office, Accountants Offices, Multiservice, Printing Business, Internet Cafe, Bars (POS), Night Club (POS), Medical Clinical Offices (Obgyn, Endodontist) and others in Software and Hardware.
• Installations and Configuration for new Hardware & Software.
• PC Troubleshooting (Diagnose and solutions for Hardware and Software problems, repair or replace defective computers parts, installing and troubleshooting operating systems and common desktop applications, Tune-Ups, Data Recovery, Virus & Spyware Removal)
• Network Consulting (Home & Office) - Routers, Firewall, Wireless, VPN, others
• Deploy, configure and support standard and proprietary applications (Quickbooks, MsOffice Suite (Word, Excel, PowerPoint, Access, Outlook), MoneyTransfer Software, pOs, EMR (Electronic Medical Records as Meditab and TDO Software)
• Installation & Configuration VoIP Systems (Asterisk, Cisco, Quintum, Linksys, Grandstream)
• Telephone Technical Support - PBX (AT&T, Panasonic, Mitel, Avaya) and VoIP Systems
• Installation & Configuration Video Surveillance Systems (Different Brands) with Local & Remote Access (Web & Smartphones)
• Deployment Image Project with Symantec Ghost
• Remote Support through Software as Logmein, TeamViewer, VNC, MiKogo, PcAnywhere, Ammyy, Supremo and Remote Desktop.

Confidential

Software Engineer

Responsibilities:

• Support and maintenance applications developed in Visual basic 6.0 for Janus Telecom Inc. (Former Employer)
• Design, write and debug a Multi languages ERP application-modules for a consulting company in Colombia - South America connected to MySQL Database via ODBC using Visual Basic 6.0 and integrated with Activex objects external like Spread 8.0 (Farpoint Technologies, Inc. ), FTP Tool and Mail Tool (PowerTCP), and Xtreme SuitePro ActiveX (Codejock Software).
• Design, write, and debug reports (Crystal Reports 7.0/9.0/10.0 ) connected to a wide variety of databases (Microsoft SQL Server 2000, 2005 and 2008 and Microsoft Access).
• Create complex Excel spreadsheets and Microsoft Access with extensive use of VBA macros.
• Design, write and debug a wide variety of applications Multi languages for telecommunications field, most of these applications connected to Microsoft SQL Server 2000, 2005, Microsoft Access and MySQL via RDO, ADO and ODBC. Also write COM and Activex objects (EXE, DLL, OCX) using Visual Basic 6.0.
• Integration of applications with different ActiveX objects external like Spread 2.5, 7.0, 8.0 (Farpoint Technologies, Inc. ), Winsock Tool, Emulation Tool, FTP Tool and Mail Tool (PowerTCP), SA-FileManager (Software Artisans), Sothink Tree Menu (SourceTec) and Xtreme SuitePro ActiveX (Codejock Software), and Visual Basic 6.0.
• Design, write and debug real-time applications through ASP (Active Server Pages) client and server-side, connected to Microsoft SQL Server 2000, 2005, Microsoft Access Databases and MySQL, using VB Script and Java Script as well as ADO Connections.
• Development, implement and maintain databases (Microsoft SQL Server 2000, 2005) for a wide variety of applications. Write complex, multi-page stored procedures that made use of cursors as well as triggers in T-sQl.
• Write Reports (Crystal Reports 7.0/9.0/10.0 ) connected to a wide variety of applications Stand-Alone and ASP (Active Server Pages).
• Design, write, and debug reports (Crystal Reports 7.0/9.0/10.0 ) connected to a wide variety of databases (Microsoft SQL Server 2000, 2005 and 2008 and Microsoft Access).
• Development of the front-end GUI software using Visual Basic 5.0/6.0. These applications access a SQL-Server database or Microsoft Access using ODBC and featured heavy use of graphics.
• Documenting VB and ASP code and T-SQL stored procedures, technical specifications, end-user documentation and manuals for a wide variety of applications.
• Create complex Excel spreadsheets and Microsoft Access with extensive use of VBA macros.
• Development and Maintenance of the Company Web Page.

Confidential

Network & Data Communications Analyst

Responsibilities:

• Installed, cross-connected, switched, configured, troubleshoot, tested, accepted both internal and customer circuits and telecommunications equipment.
• Provided Customer support, managing, trouble reports, and escalation for problem resolution.
• Interfacing directly with Engineering Department, Customer Representatives, Provision Group, and International/Domestic PTT contacts during installation and acceptance testing on the new international Client Circuits and maintaining and troubleshooting voice/data networks.
• Technical Support for Retail Customers (Call Shops or Calling Centers, Multiservices) in Software and Hardware.
• Installations and Configuration for new Hardware & Software.
• PC Troubleshooting (Solutions for Hardware and Software problems, repair or replace defective computers parts, installing and troubleshooting operating systems and common desktop applications, Tune-Ups, Data Recovery, Virus & Spyware Removal)
• Network Consulting (Home & Office) - Routers, Firewall, Wireless, others
• Installation & Configuration VoIP Systems (Cisco, Quintum, Linksys, Grandstream)
• Telephone Technical Support - PBX (AT&T, Panasonic, Mitel) and VoIP Systems
• Deployment Image Project with Symantec Ghost.
• Remote Support through Software as Logmein, TeamViewer, VNC, PcAnywhere and Remote Desktop.

Confidential

Structured Cable Technician

Responsibilities:

• Design, Pulling, Fishing and Terminating Cat3, Cat5, Cat6, Siamese Coaxial Cable.
• Mounting brackets, face plates and surface mount boxes.
• Raceways and conduit Installation.
• Terminating Voice (VoIP and Phone Jacks) and Data Cabling.
• Test and troubleshooting network Issues.
• Dressing and terminating distribution frames (66 or 110 blocks, patch panels)

Confidential, New York City

Software Engineer

Responsibilities:

• Installed, cross-connected, switched, configured, troubleshoot, tested, accepted both internal and customer circuits and telecommunications equipment.
• Provided Customer support, managing, trouble reports, and escalation for problem resolution.
• Interfacing directly with Engineering Department, Customer Representatives, Provision Group, and International/Domestic PTT contacts during installation and acceptance testing on the new international Client Circuits and maintaining and troubleshooting voice/data networks.
• Technical Support for the Call Shops or Calling Center on Telecommunications and Systems. (PBX and VoIP) on field.
• PC Troubleshooting (Solutions for Hardware and Software problems, repair or replace defective computers parts, installing and troubleshooting operating systems and common desktop applications)

Confidential, New Jersey

Software Engineer

Responsibilities:

• Development of Applications for Computer in Visual Basic 5.0, Visual Basic 6.0 and Clipper 5.2. ( Confidential Software Windows Version for Calling Center or CallShop, Phone Card Control Management Administrative and Operative)
• Technical Support for the Call Shops or Calling Center on Telecommunications and Systems. (PBX and VoIP) on field.
• PC Troubleshooting (Solutions for Hardware and Software problems, repair or replace defective computers parts, installing and troubleshooting operating systems and common desktop applications)
• To glide, to coordinate, to recommend and to programmer the managing of the Systematized Information.
• To establish Procedures for Internal work of the Headquarters.
• Design and Implementation of Applications for the support of the processes that are carried out.
• Design and implementation of procedures for the constant improvement of the systems computerized that already exist in the Company.
• Study of alternatives of solution to the new needs of systematizing for the Company.
• Development of Applications for Computer in Clipper 5.2 and Clipper 5.3.
• Training to Users of Computer with regard to the specializing Software and Office Tools.

Confidential

Systems Director Assistant

Responsibilities:

• To glide, to coordinate, to recommend and to programmer the managing of the Systematized Information.
• To establish Procedures for the work of the Headquarters.
• Design and Implementation of Applications for the support of the processes that are carried out.
• Design and develop procedures for the constant improvement of the systems Computerized that already exist in the Company.
• Study of alternatives of solution to the new needs of systematizing for the Company.
• Development of Applications for Computer in QuickBasic, Quick C and Informix.
• Training to Users of Computer with regard to the specializing Software and Office Tools.