A mature, reliable individual with a proven track record in program leadership, company policy and development. Also offering a fourteen year background in professional computer account operations, hardware/software applications, technical repairs and upgrades.
Confidential, Union City, Ga 09/2011-04/2012
Served as operating system expert, providing technical support for entire organization troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization\\\'s budget. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Served as operating system expert, providing technical support for entire organization.
Confidential, Ga United States 12/2005 -06/2011
Provided system software support to the City\\\'s Information Technology System. Installs, tests, maintains, administers and document computer systems, network information systems and related equipment. Moved mailboxes and public folders implementing the best practices Responsible for Backing up Tapes every week, worked in Active directory creating user accounts. Worked and troubleshot windows server 2003, 2008 and Cisco routers and switches. replaced data communication equipment when needed. Assisted users with computer, network and application related issues and provide training in area such as databases, security and LAN administration. Supervised and trained all new IT employees. Installed upgraded and configured personal computers and peripherals including modems, printers, disk drives, memory and other system boards, keyboards and monitors. Responsible for monitoring hardware and software malfunctions; analyzes problems and takes appropriate action to correct problems.
Confidential, Atlanta, Ga United States 11/2004 -12/2005
Information Technology Technician
Responsible for pulling and installing cables using a punch down tool **Setting up servers and configuring routers **Installing & Servicing POS Systems **XP Deployments Backing Up & Re-Imaging Hard Drives **Windows 2000 installations * Setting up & imaging desktops & laptops for the City of Sandy Springs
Confidential, Atlanta, Ga United States 03/2003 -11/2004
Building, repairing, and upgrading computers such as Dells, Compaqs, HP & IBM Machines *Specializing in custom built systems and designing web-pages for various clients *Equipment setup, interconnecting and running diagnostic to verify the operation of the processor *Ghosting Hard drives
Networking System Administrator Communications, Cisco Routers, Critical thinking and Technical math.
Lotus Notes | Office 2003, 2007 & 2010 | Web Design | DOS 6.2 | Win NT | Hands-on and proactive | Comfortable with change | Ability to work well within teams and foster teamwork | Website/portal monitoring | Knowledge of web technologies, protocols and tools | Local remoter systems support | System upgrades | 12+ years of solid technical help desk experience
Patch management | System backups | Hardware experience: HP blade centers, IBM pSeries, Sun Fire, Dell PowerEdge | Network asset management | Network improvements/repairs/upgrades | Operating Systems: Windows 7, XP, Vista, Windows 2003, Windows 2008 Exchange 2010 SharePoint Linux| Remote access technologies: (VPN, dial-up, terminal services) | On-Call, Blackberry experience | Veritas BackUp