Technical Support Associate Resume Tracy, California - Hire IT People

SUMMARY

Experienced network & telecom engineer and CCNA Routing & Switching and CCNP Routing certified with a comprehensive knowledge in troubleshooting & configuring network devices using routing and switching protocols, designing a network topology, network and socket programming using simulation tools such as GNS, Cisco packet tracer, scripting language Python and with experience in maximizing network performance and implementing security in network system.

TECHNICAL SKILLS

Networking Protocols: IP, TCP, UDP, EIGRP, RIP, OSPF, IS - IS, BGP, IGMP, ICMP, IPv4, IPv6, HTTP, PBR, Redistribution, QoS. Wireless Standards GSM, CDMA, TDMA, FDMA, WCDMA, LTE, MIMO, CSMA/CD, Bluetooth, IEEE 802.11, WiMAX, STC. LAN/WAN Technologies Ethernet, VLAN, VPN, VTP, STP, RSTP, HSRP, VRRP, GLBP, FTP, TFTP, HDLC, MPLS, Frame Relay, PPP. Network Security & encryption RADIUS, TACACS+, AAA, IPSec, ACL, Firewall, IDS/IPS, SSL, MD5.

Network management protocols: SNMP, Netflow, Syslog, Telnet, SSH.

Simulation tools: Cisco Packet Tracer, GNS, Wireshark, VMware, PuTTY, Cisco CLI., Solarwinds, Virtual Box, tcpdump, ping. Programming Skills MATLAB, Python, C/C++, Socket Programming.

Computer Skills: Microsoft Office, Windows/MAC/Linux OS.

PROFESSIONAL EXPERIENCE

Confidential, Tracy, California

Technical Support Associate

Responsibilities:

Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Interact with staff or clients through a series of actions, either over the internet or through remote connection, to set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Identify and escalate priority issues per client specifications.
Redirect problems to appropriate resource.
Stay current with system information, changes and update.
Follow up and make scheduled call backs to customers where necessary.
Research required information using available resources.

Confidential

Network Support Engineer

Responsibilities:

Configured & supported LAN and WAN infrastructure, consisting of multiple Frame relay, T1 and T3 lines.
Configure, Implemented and supported Cisco Routers (2800s, 3800s), Switches (2960, 3550) and firewall (ASA 5500s).
Troubleshot and resolved LAN/WAN connectivity issues.
Configured, troubleshot, and optimized routing protocol: EIGRP and OSPF for lowest latency.
Configured, implemented and troubleshot layer 2 switching: Trunking, Etherchannel, Inter-VLAN and HSRP.
Performed periodic management and monitoring of networking devices.

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Technical Support Associate Resume

Tracy, CaliforniA

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